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January 2024 by Jason H.
I purchased my 2012 certified used frontier back in 2021 for PK Nissan... upon sale I was told I would have PK Nissans lifetime limited power train warranty, well I recently had a mechanical failure (the factory weld on the exhaust manifold failed) that according to the nice little brochure I was given regarding the warranty should be covered, however when I contacted the warranty department they told me one that my truck does not have the warranty and two even if it did the issue I'm having still would not be covered although the paperwork I have states that the warranty program does in fact cover intake and exhaust manifolds
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December 2023 by A B.
Don't go to the pk nissan dealership. They totally suck and attempt to scam everyone they can. They illegally removed my inspection sticker (that was good til the end of the month but i was trying to get ahead of things) and then tried to withhold my vehicle by telling me I needed to spend $720+ for a new tie rod in order to get a new inspection. My phone died and they refused to let me get my phone charger from my vehicle. Had I not gotten someone kind to lend me a charger, I would've been stranded. Once my phone charged enough, I got a man on the phone. They wouldn't release my vehicle without speaking to him, even though he said all the same things I told the dealership. Maria and Danny in services are sexist scammers. I'm bringing my car to another spot for inspection. Nissan will not be getting any more money from me. Also, I had a shit experience when I bought the car from Joe in 2021. This place is underhanded to say the least. Spend your money literally anywhere else.
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December 2023 by Steve Perry
This Place has been so Good with Me. The respect, services, honesty, and professionalism. The staff are very pleasant. I want to Thank Danny in the service department for staying in contact with me, while my car was being serviced. If you had a bad experience I want to apologize for them, because people have bad days. ✌??
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December 2023 by Louis Urso
Very busy place but got the job done can't wait to pick up our frontier the guys worked with us and we felt very comfortable with them
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December 2023 by Luis Ganz
Good service
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November 2023 by Thomas B.
This is a follow-up to my November 14th letter. so far no one from Pok Nissan has contacted me about my situation. I am still getting the run around from nissan corporate. I guess they would rather see me or a family member injured or killed my car (2022 Nissan Altima) that has possible intermittent brake problems. If they claim there is nothing wrong with the vehicle (and it is driveable and getting fixed) why would'nt they buy the car back from me.this dealership is a sham and the whole Nissan process stinks. PLEASE PEOPLE STAY AWAY FROM NISSAN.
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September 2023 by Michael M.
Omg stay away. Classic lowball quote via phone, text, email, then when you go into buy the price is way higher. And they are insulting and degrading in that they make you sit and wait forever for their offers and responses. Then the sales manager comes out like a cliche of a bad car salesman, first thing he says is "I've been doing this for 22 years". Really? You mean insulting and humiliating people? Total BS, these guys give car salesmen the bad reputation they have. and the brand new car was dirty! dead leaves in the windshield vents, etc. Makes me hate the whole Nissan brand.
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September 2023 by Sam F
Their customer representative line absolutely is awful. They tell you one thing in one sentence, and then contradict in next. No one seems to know what they are doing. Terrible service, go elsewhere and go get your car from another dealership. Very disappointed.
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September 2023 by Missy Dee
They do great service on my car.
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July 2023 by Linda J Johnson
They were courteous and were prompt for our appointment at 10:30. I hope they corrected the on and off miss-engine fire while driving. The car acts like it miss fire and trying to go into a higher gear. What causes cars to act this way?
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June 2023 by Reuven Sherman
What a great experience!! Needed my tail light fixed and they did a great job! super quick in and out! Danny was absolutely amazing! Will most definitely return for all my Nissan service needs!Service: Auto body & trim replacement
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February 2023 by Thomas M
Can't imagine that there's a better and more attentive service department.
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January 2023 by John Hopper
Mike the sales guy knows the frontier very well, after that come talk to me, John Hopper,@s,j house finders, contact me, John Hopper,@845/541/0026, thanks, ttyl
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November 2022 by Stanelle P.
I am SO IMPRESSED with Poughkeepsie Nissan!! My car needed an inspection, I brought it to Firestone, they told me that I my car wasn't safe and that I would need to pay almost $4,000 to fix all the issues. They took my sticker off, and told me that I needed to get the work done. I told them NOT TO TOUCH MY CAR!I took my car to Poughkeepsie Nissan, because I had to go back to work, they had a driver drive me back so that they can have time to inspect my car.I only needed tires, my car was fine, Pough Nissan, picked me up from my job and drove me back to the dealership to pay, but because my car wasn't ready (they had to get the tires from somewhere) they drove me to my second job.When my car was ready, they then had someone drive my inspected car with its new tires to my place of employment.WHAT PLACE DOES THIS!!! I felt like family. I was so humbled by the amazing service and treatment. Thank you Poughkeepsie Nissan!!
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July 2022 by Arianna Auricchio
I don’t know what they pay Rob the Service Advisor but it is not enough! For one, he is excellent at his job. I’m sure he is overseeing dozens of vehicles but he makes sure to call you every.step.of.the.way. as if you are his only customer and he’s working on the vehicle himself. I live about an hour away but I will never hesitate to bring it in to them again after the experience Rob has given me. He gives his expert and genuine opinion on things and really goes above and beyond. The list is endless. Thanks Rob and the whole service team for the positive experience once again. I will be back for service and sales in the future.Services: Tires