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March 2024 by Shailesh Shah
Got yearly car safety inspection. Maintenance staff ware very friendly.
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March 2024 by Erick Urbano
perfect job!
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December 2023 by Michael Moran
Your manager Jamie Wingate saved my bacon. I had my Expadition towed in. He solved the problems and I had the car back within 36 hour's running Great ? job
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December 2023 by Devony Omweg
I’ve been struggling to get my inspection done because everywhere around was cancelling my appointments. I chose to change where I was going to Monro. I made an appointment that night for the following morning at 8am. I was in and out with my inspection within the hour. I was very pleased with the service and wish I chose to come here in the first place.
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December 2023 by Ronald Stroh
I made an appointment for an inspection for my son's car. In order to pass inspection I ordered two tires and prepaid to have them installed and inspection so my son could bring the car and have the work completed. My son arrived at his appointment and the tires wree installed abd the car released to him. A few days later i discovered the inspection was not completed and ghe okd sticker still on the vehicle. I called to explain the oversight and requested to have inspected. I was given an attitude and was told I to hage my some bring the car in that afternoon. My son brought the car in, and was asked when was the last time the brakes were done. I personally installed new brakes on the vehicle last March. My son advised the technician we had just put them on recently and he replied to him under his breath "you should learn to lie better". The vehicle now failed inspection because a new code had appeared and the technician reported a tie-rod was bad. I had the entire front end worked on last January and aligned and the car sat in the driveway with no road use. My son brought the car home. I went to replace the front pads and rotors and the lug buts were put on with so much torque, i needed a breaker bar and a 4 ft pole extension to break them loose. I took the car to another shop and the inspection was completed without issue. This is not how a service shop should treat customers especially when the mistake lays in them. I still prepaid for the inspection and did not receive a refund. I chose to go to another shop because I completely lost confidence in the technicians and dont trust they will complete the work properly
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December 2023 by Jaycen G
Went in for an oil change, came out with a broken wheel stud that needed replacement and charged for. Told i needed a battery eventhough I got a battery from the same location a month earlier. And now my car has a grinding noise from my front driver side like something is lodged in the brake caliper.
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December 2023 by BeauTiFFul
I had an appointment and waited 3 1/2 hours just for an oil change and I was the first one there . Then all of a sudden something is broken which is a lie they are a bunch of crooks . They intentionally mess things up on your car so you can pay for it . I do not recommend this place go elsewhere ( ladies especially if you don’t know much about cars).
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October 2023 by Raquel de Aquino-Henning
Customer service was good. I got a good explanation about the issue with my car . However, I learned later how you guys tried to take advantage of me. I got an estimate of $707 for an easy fix to my muffler pipe. I took the car to another shop and they didn't even charge me for anything. It took them 2 minutes so they didn't even request any payment. This is not the first time that Monro Muffler give me an astronomical estimate that makes no sense.I won't come back.
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October 2023 by ian wilson
Wish I could give 0 stars, this place will try and scam you and screw you over for as much money as possible. The older guy behind the counter has a very bad ego problem and is extremely arrogant. Do not come here you will not have a good experience.
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October 2023 by Desiree Wolfe
The ABSOLUTE Best Tire Place EVA. James and Jamie came to my rescue and got my car back on the road. Will always come here!!!!!
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October 2023 by E
Staff is extremely rude and very shady. They tried to scam me and lie saying I needed to replace parts in my vehicle that I knew did not have to be replaced. Had another mechanic look at the parts they told me needed to be replaced and just as I thought, they did not have to be. Do not come here.
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August 2023 by Nadia Cathcart
Everyone was extremely friendly and very informative with explaining the issues with my car! They helped me to determine the problem with my brakes and were able to help me same day. The manager of the store Jamie was knowledgeable and friendly. Excellent service, thank you!
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August 2023 by Yoshi
So to say the most with the least words.. this location and all of the staff are freaking excellent! Took good care of my car.. fixed the issue and didnt take all my money out of my pocket. Friendly and professional absolutely!!!!! And the manager Jaime Wingate drove me back to work after dropping off my car and he didn't have to. So to say they went above and beyond would be an understatement. They have gained a customer for life on any car i ever drive.. Great set of gentlemen at this wappingers location!
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August 2023 by Gerald Goldfischer
Went there for rear brake pads late afternoon without an appointment while I waited. Very satisfied. Highly recommend.
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July 2023 by Michael Russo
Mr Wingate at this Monroe location was professional, knowledgeable and very helpful. If you need any service they provide, be sure to ask for the Manager, Mr. Wingate. ??
