-
February 2024 by Justin Chaisetseree
Needed a new battery and Romaine (hope I got the spelling right!) helped me get the battery and also install it on the spot. Quick, professional, and friendly assistance. GIVE THIS MAN A PROMOTION BOSS!
-
January 2024 by Jeff G.
Wappingers Falls Auto Zone. Very poor, dismissive, and evasive customer service from manager. Website does not provide accurate vehicle fit information for brake parts. Manager refused to replace missing hardware in brake pad boxes even though they were advertised as hardware provided. Manager gave several different excuses including dissing the website, then walked away. I will not patronize any Auto Zone stores again.
-
December 2023 by Stephanie Faughnan
Hate to be this person among the great reviews here but I’ve never been to this location but needed new wiper blades. There was one other customer there when I got there, got what I needed but was never greeted or asked if I needed help. Waited at the checkout for about 10 minutes while the associate helped someone with their pickup order. Someone else came in and out a couple times and finally asked if what I had was all I was getting, barely interacted. Just kind of bad customer service, was going to buy mats too but just left them.
-
November 2023 by Steven Shafer
11/5/23I had a bad experience today at the AutoZoneOrdered parts online(which stated in stock) and come time for pickup they didn’t have them. It took the staff an hour to search the shelves baffled as to why they didn’t have it. “Manager” didn’t know how to process returns, luckily one of the other workers did and the return did get done, waste of a day.The website is good and there has been some major improvement in the setup and trust I have that I’m picking the correct parts but the computer systems in store are garbage and need updated/modernized.
-
October 2023 by Raymond Suarez
Had insane customer service fast easy purchase this place is 1 of the best I've ever been to highly recommended
-
August 2023 by Teresa Meowtch
Lucas is so helpful and knowledgeable while working on his day offThis company needs to give this guy a raise.
-
July 2023 by Genevieve Suarez
Went to this store bc I have a rental and side fender was previously glued. Well with the heat my guess it unstuck. So I went there to get glue. I wasn’t sure which one to get so I proceeded to look for an associate. I met one if the managers and I’m so upset that I didn’t get his name but I explained what was the issue, he looked at it and suggested another way and fixed it for me. He also Refused tip and suggested I repay by leaving a review.Very respectful, and helped me completely. So I give this store a thumbs up ?? thank you for your kindness!
-
July 2023 by Matthew Mahoney
Best auto zone I’ve ever been to. Extremely clean and well stocked. I was greeted and staff was friendly, helpful and knowledge. The district manager needs to praise the guys running this location
-
July 2023 by Johanna Aleman
By far the best experience I’ve had in Autozone. I went in for windshield wipers and headlights. I want to thank Michael for his great service.
-
June 2023 by Jeanne jobs
Excellent service. Nice store. Michael was very helpful installing my brake light bulb not just the one that was bad but both of them. And it was very warm outside so I really appreciate it
-
June 2023 by Richard Alamo
This Autozone is the best by far. The employees are super helpful and very patient. Also would like to mention if you have an issue the Managers will work with you to satisfy your need. You’re greeted when you come in. Service with a smile. I give it 2 thumbs up!
-
May 2023 by Justin Percesepe
By far the best and most helpful AutoZone location I've visited. The manager assisted me with my wipers after a hand injury I sustained and I'm extremely grateful!
-
May 2023 by Denise Fernekes
I had a windshield wiper I bought somewhere else that I couldn’t manage to install, it didn’t match the front wipers.. I stopped and asked for help, a gentleman named Michael told me it was the incorrect one for my rear window, and he couldn’t exchange what I had because they didn’t sell that version of the brand I had. He showed me why it wouldn’t work, and offered to sell me the correct one. I was worried about rain coming in, so I agreed. He came out and checked the others I had installed and then installed the rear one for me.He had a few people waiting for help inside, during all of our back and forth… I was really grateful and pleased with their service. I offered him a few dollars for his help and kindness and he refused… He asked that I come back and get my next set of windshield wipers at Autozone or if I had any other car needs to remember Autozone. I was really impressed with my experience and will definitely go back there… I’ve used other Autozone before, as a company, they have great customer service and interactions. Thank you Michael from Wappingers Falls Autozone!
-
May 2023 by Jamil Acosta
Store was very clean and neatly organized. When i walked in I was acknowledge and offered assistance. I got help getting a new pair of wipers for a subaru and employee was helpful and knowledgable in knowing differences between brands and price ranges.Made the trip easy and fast!The parking area needs some fixing. (Most likely not up to the store)
-
May 2023 by Carl Munoz
got a flat tire across the street, lugged the car into the parking lot and got it changed asap. all garages were closed, but the guy at the counter told me exactly what tools i needed and let me borrow a tire iron to get my lug nuts off. i was in a pinch for time, which he understood, and i couldn't have done it in time without him. if you see a guy with a hat, glasses, and black nails, you're in good hands. single handedly secured my brand loyalty, will be returning whenever i need anything ??
