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January 2024 by Paul
I've been shopping here for years, and I needed a new carpet runner for my staircase and purchased a beautiful runner and Jr. was very helpful ?
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August 2023 by elizabeth vetere
I’ve never been here but I saw the commercial and I just don’t trust you.
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May 2023 by Matthew Thompson
Walked in Saturday met with Ken. Picked out something in stock. Had it installed by Thursday. Installers did great job. Thank you very much. I appreciate the hard work!
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May 2023 by Philip T.
Carpet Depot in Wantagh wasn't easy. We spoke with Marty who is a really nice guy, but was obsessed with talking about the NY Rangers. I'm all about sports but when I'm looking to upgrade carpet in our house, i don't want to talk sports. I want to get info on the carpet. Marty, for the love of God, please, enough with hockey talk!! Once we finally made our decisions and to install carpet, they forgot to bring the landing hallway piece and never installed the stairs runner. So they had to come a 2nd day, but on the 2nd day they forgot the landing hallway carpet!!! On the 3rd day, they finally finished. The whole project took 3 days and should have only been 1 day. If you go to carpet depot in wantagh, talk with Joe. He's very knowledgeable, patient and ONLY TALKS CARPET!!! I spoke to him on the phone and was very thorough and is a problem solver. Marty is a great guy but isn't the best. Joe we appreciated. All in all after all the bullshit, the carpet looks amazing Good luck.
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March 2023 by Chris Duffy
Very helpful staff with great pricing
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March 2023 by Muhammad
A good place to buy carpet
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March 2023 by Shana D
Cary at the Wantagh location was wonderful and so kind to our daughter as we decided on our new carpet. Took his time with us, priced out everything, from flooring to carpet, from cheap to expensive. We had fun! If you can imagine, and he allowed a 3.5 year old to shop for "magic carpets ". He arrived the next day to measure himself and they were accommodating with the install date. And most of all, We LOVE our new carpet. I know carpets are not trendy. But let me tell you, the one we purchased is beautiful!!!
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February 2023 by John C.
Paid an excessive amount of money for a professional vinyl floor installation in my kitchen. Installer showed up late with no helper. Said he had to go back to the shop to pick up flooring which he said was suppose to be on site. Brought a completely different color reducing strip for the thresholds and ask if he could use them or wait for the right color. Was unable to complete a 500 square foot install in 1 day and told me he'd be back tomorrow to complete. He didn't show up the next day so I called the store. I was told by the manager the installer was very busy and I should reach out to him myself. He came back 2 days later and finished. He had taken all of the cabinet toe kicks and base molding off before install. He damaged them all and tried to hide it with caulking. He overcut the toe kicks leaving a large gap at the base of the cabinet. When I asked him about it he denied he'd cut them. I know he cut them, I'm a carpenter I installed the kitchen. I called the store and the manager said the owner would call me to discuss. He never did. Do throw your money away on these Butchers.
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August 2022 by Michael L.
On 7/25/2022 I had Dan from Carpet Depot come to my house. He measured one 15 x 15 room and a flight of stairs. He laid out carpet choices for me that ranged from $2000 at the cheapest to over $3000. I selected a mid grade carpet and it came to $2800.00. The card he handed me said 3 rooms for $599 and he was quick to say that is for cheap carpet I'm not getting and it doesn't include steps. He took my credit card info and said he was going to charge a $1400 deposit. As soon as he left, I called another carpet company that came right out. They measured my room and I went to their showroom. They showed me carpets and remnants that ranged from $1350 to $5000. I selected a $1900 carpet that was much higher quality than the one from Carpet Depot. I then stopped the card that the Carpet Depot charge was on and faxed a notice of cancellation to their corporate office. The next day, when the charge failed, they called me and I informed them of my cancellation. They said they would look into it and call me back. When they called me back, they said the salesman, when he calculated the price, used a "2" in the formula instead of a "1". The price should have been $1400, not $2800, and they could do it for that price for me. I said "NO, I am a little sour on your company." Ten minutes later the salesman called me and said that he made an honest mistake. I asked him how long he had on the job and he said 4 years. I said, with your 4 years experience it didn't look wrong that one room and a flight of steps was $2800? He said some carpets cost more than that. Personally, I think they were trying to rip me off and I am very glad that I was able to cancel the sale.
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March 2022 by Sam Tamborello
Never shopped here, because I don’t need a carpet; however I do enjoy their really fun local commercials for each season. Sad to see the newest one has been toned down. Hope they continue to be creative and entertaining.
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March 2022 by Norah B13
The one in Wantagh is very good. My only question is... why you don't offer a seat to your customers?
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August 2021 by Turkey
Where to begin. As I was shopping for the carpet, I had a salesman named Marty go into detail about how he was a ranger fan. He spent a solid 20 minuets giving me his life story. I dont mind a tiny amount of small talk, but this was over the top. I am here to buy a carpet, not hear your life story. Anyway, we ordered a carpet and paid for it with a credit card. A week later we had it installed. After the installation, we were told we needed to pay the other half with cash or a check. Nobody told us this, so we had to run to the bank as the installers followed us. We then looked at the work that they did. When they installed the carpet, the molding began to come off the wall and left a nice crack inbetween the molding and the wall. At no point did they mention this as they were installing it. They just kept going, and kept cracking the molding all the way across the wall. We called carpet depot, told them what happened, and they STILL expected the other half of the payment in cash because they claimed they were going to send someone out to fix it. We made a serious mistake giving these guys the rest of their money, expecting them to fix it. We made an appointment to fix it, and they called us a week earlier to set up an appointment on a tuesday instead. My fiance took off of work, fully expecting them to show up between 8 and 8 30 (which is the time carpet depot gave us). Well today is that day. It is almost 11 o clock and no one called us or showed up. I call carpet depot, and they tell me we werent even scheduled for something today...this is by far one of the worst experiences ive ever had with a place. They asked US to make time for THEM...to fix a mistake THEY made...and still didnt show up. These guys are an absolute joke. And as a side note, theyre extremely rude over the phone. They sound like its an inconvenience for them to fix a mistake they made.
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March 2021 by Joe
Where to begin. As I was shopping for the carpet, I had a salesman named Marty go into detail about how he was a ranger fan. He spent a solid 20 minuets giving me his life story. I dont mind a tiny amount of small talk, but this was over the top. I am here to buy a carpet, not hear your life story. Anyway, we ordered a carpet and paid for it with a credit card. A week later we had it installed. After the installation, we were told we needed to pay the other half with cash or a check. Nobody told us this, so we had to run to the bank as the installers followed us. We then looked at the work that they did. When they installed the carpet, the molding began to come off the wall and left a nice crack inbetween the molding and the wall. At no point did they mention this as they were installing it. They just kept going, and kept cracking the molding all the way across the wall. We called carpet depot, told them what happened, and they STILL expected the other half of the payment in cash because they claimed they were going to send someone out to fix it. We made a serious mistake giving these guys the rest of their money, expecting them to fix it. We made an appointment to fix it, and they called us a week earlier to set up an appointment on a tuesday instead. My fiance took off of work, fully expecting them to show up between 8 and 8 30 (which is the time carpet depot gave us). Well today is that day. It is almost 11 o clock and no one called us or showed up. I call carpet depot, and they tell me we werent even scheduled for something today...this is by far one of the worst experiences ive ever had with a place. They asked US to make time for THEM...to fix a mistake THEY made...and still didnt show up. These guys are an absolute joke. And as a side note, theyre extremely rude over the phone. They sound like its an inconvenience for them to fix a mistake they made.
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March 2021 by carlo Nardelli
Marty was more than helpful with flooring that we needed to repair flood damage in our home. He was professional and went out of his way to help us. Thank you Marty!!!
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March 2021 by Ann Dilena
I think you guys should stop advertising on tv that you do ANY room for 599. Because that is untrue...
