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January 2024 by John OB
Had to take off work and drove an hour for them to tell me my new windshield was damaged. Total waste of time
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January 2024 by Amy Magin
First off I needed my car inspected by the end of the month and safelite scheduled to come to my house to replace windshield. We'll the guy gets here at 345 when we only have about a hour of daylight left. 5 mins after he gets here says he can't do it because he is unable to loosen my windshield wipers bc supposedly he doesn't have the tools bc it is fused to the transmission. So I then have to wait the following week since this was a Friday to go back to mechanic and pay $32 to have them loosen the wiper which took him 5 mins. So saflite originally had offered to replace my windshield, well how would they have if they can't even remove the wipers???? Then I get the wipers removed and reschedule for them to come back to to comemy same house to fix the windshield. Well they tell me the wrong date and calling my parents even though I told them multiple times to call me since I do not live with my parents. Why is it so difficult to do your jobs. I even asked the guy named Wayned 4 times to make sure they called my number and not my parents
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December 2023 by Sarah Nowack
Very professional. Shop is beautiful. Replaced windshield on my Lexus. Amazing! This is our second time different vehicle. They worked great with insurance company. Text messages with reminder of appt and status while vehicle was worked on. Great people. Highly recommend. 5 star service.
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December 2023 by Lyn Boyd-Bauer
Service was fast and they did a great job. I appreciated all the communication before and after the service!
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October 2023 by jason trapani
After 4 scheduled appointment's and three attempted repairs it seems like my windshield is finally replaced and not leaking. However, after the latest repair I found windshield sealant all over my dash and HVAC control unit, also all over my hood which seems to have damaged the paint. In addition I found fresh chips all over the roof line from the windshield being installed. I would not recommend Safelite and would not have gone back after the first attempt at repairing my windshield except it was recommended by my insurance company. Never again!
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September 2023 by granata2
Three weeks to get a windshield fix1 week they ordered the wrong windshield2 week it came in broken3 week we will see what happensThey advertise fast reliable service I don’t see it they have the vin number no reason to order the wrong one and they should reschedule faster then a week to fix the issue
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September 2023 by Douglas Scheele
They did a great job repairing our windshield and were very kind and professional.
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August 2023 by Michael Winder
I have had many chips and windows replaced in my car. This location is the best I've been at, fast, friendly, took time to explain things. Great service. I will return in future with all my auto glass related problems if they arise.
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July 2023 by joelle Reynolds
I called to ask about the timeframe of the appointment as I am working around my family’s schedule. The woman who answered was beyond rude. Tried to explain I was trying to call the actual location, and responded with,”yeah I got all that. I got all your schedules right here.”Then, cut me off mid question. Rescheduled but calling other places.
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June 2023 by Gene Guffey
I watched the tech come out to get our truck and he stepped on the gas pretty good a few times when I asked why he was getting on it like that he said the gas pedal was touchy and if I didn’t like it I could take it somewhere else. I guess when you work at safelite you don’t have to be respectful to costumers. A simple the gas pedal was touchy sorry about that and it wouldn’t of been a problem.
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May 2023 by Luis A. Pichardo
One star for who ever made the decision to remove the mobil service out Rochester Ny area. Why ? The technician in this location they gave me a excellent service and profesional. Bou repeat the one star ⭐️ is for no have the mobil service .
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April 2023 by Diana
There is no local phone number to connect with them. Only the hotline, Its maddening! My elderly mother got lost on her way there, missed her appointment and I had no way of contacting the local branch to let them know. What a pain in the neck!