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March 2024 by Jeff S.
BEWARE UNETHICAL BUSINESS PRACTICES Everyone should be aware that when they say "free phones on us" that your phones ARE NOT FREE. FREE means they give you a credit for what the phone would cost if you were financing it. So if you have a phone that costs $40/month to finance, they will issue you a credit of $40/month. So, it's not free. That is just the scam they sell you. Then if you leave Verizon, that credit is removed and you are responsible for the entire cost ot the phone. This was not explained to us. I could write a novel about the unethical and shady sales tactics they used, the HOURS I spent on the phone with Verizon but I will try to keep it as brief as possible. The nightmare begins..... After speaking with the sales rep, he estimated my final bill to be between $220 and $240. Given that my current plan and my internet was around $260 I figured that I could save my family some money and get some new phones. Sounded like a good deal and knowing that the 5G home internet worked at my location, that's how it all started, I would bundle and save and have all my communications on one bill. I traded in a Samsung S21+, which I was completely happy with, because I was told the S24 Ultra the sales associate gave me was free with the trade in and switching over, so I said, sure. Same with my wife's phone (iphone 15). My kids phones, 2 iphone 14's, were also free. Plus, I had a Galaxy 4 watch and part of the promotion included a watch which was supposed to be free as well. So, instead of porting the watch over, he said, the watch is free, just take that, so I did. He ported over the phones and once we finished he then says, ok, you just need to pay for the taxes on the equipment. What, you didn't mention that. At that point, the phones were already transferred so what other option did I have. I figured that we just got 4 new phones for "free" so, fine....well, $450 is what the taxes cost. That's a fun, unexpected expense. The next day, I get a notification that said that one of the phones did not port over. So I spend about an 2 hours with a Verizon tech over the phone and with a T-Mobile rep to rectify the issue. We finally got everything working. My wife's phone did not transfer over properly so she had to go back to the store, met with a different sales rep and after about an hour or so, got everything transferred over correctly. Great, all done...nope Fast forward a month, with 4 Phones, 1 Watch and the 5G Home Internet, I was told I was going to be paying right around $220 and to expect around $240 after taxes and fees. Well the bill comes in at $571! WTF! I call Verizon and spend about 2 hours on the phone speaking to multiple service reps and finally speaking to a supervisor who applied promotions to bring my bill down to, what I was told, $268 a month. Now I am paying MORE than what I was paying for T-Mobile and my previous ISP provider. Next month, my bill arrives and it's $315. Ok, now I'm really POd. I call verizon again and spend another 1.5 hours going through all the other things I mentioned to the previous Supervisor and she tells me my bill is going to be $289.99/month going forward and no other promotions were available at the time to apply, BUT they will try again in 5 days and again in another 5 days if there are no promotions, and she said that I will be notified of any changes. I asked the rep, If I cancel my service, what will I be responsible for and this is where I really got POd. All together, phones and watch, if I did not continue with Verizon for 36 months (because that is how long it would take to pay off the "free but not free" phones) I would have to pay over $4,000 because I would have to pay for the phones...because they are free but not free as mentioned before. There was no mention of the value of the trade-in devices in that quote and at this point I was just beyond frustrated and wasted enough time that I figured that I will call again next month when my bill arrives. So, they say NO CONTRACT, but when you rec
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February 2024 by Laura Zanetta
I just wanted to share something really positive.A friend of mine had a fantastic experience at Verizon not too long ago, and she said good things about this guy named Matthew who works there. She said he was incredibly patient and professional, which is pretty impressive considering he's on the younger side. It's always reassuring to hear about great customer service.
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November 2023 by Laura Pimentel
I had a wonderful experience at the Verizon store in Wading River, thanks to Matthew Valot. He was incredibly nice and patient throughout the entire process. Matthew's expertise and professionalism made me feel at ease, and he went above and beyond to ensure that all my questions were answered. I highly recommend working Matthew at Verizon Wading River for his exceptional customer service skills and overall excellence.
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June 2023 by Bob Beattie
Jay was fantastic. Quick, informative and efficient. It was a pleasure purchasing from him.
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June 2023 by Laura Hendrickson
Jay was a fantastic guy he was very professional and friendly he truly helped me out a lot
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June 2023 by lynn lucci
Visited the store Saturday 5 o’clock door was locked. the hour the closing hours were not posted Returned on a Sunday again the door was locked, but I saw someone sitting in the back of the store had to jiggle the door to get his attention, and he let me in jay was not helpful at all. He couldn’t help me regain my Yahoo! mail. He did not want to touch my phone or tell me how to fix the issue myself he told me to call Yahoo. He said they are not allowed to touch anyone else’s phone for information on emails I told him he could just tell me what to do and he wouldn’t have to touch my phone, he blew me off and told me to go back in a few days. I asked him about getting a new phone he told me to come back in September Jay was totally useless and he enjoyed sitting in the store all by himself so now I will try to go to Rocky Point to see if they could help me with my yahoo emails on my phone. UPDATE … Three days later I met Eric at shoreham Verizon Thank u Eric for holding my phone and within 90 seconds I got my Yahoo account on my phone Thinking Jay from Wading River germophobic
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June 2023 by Matthew Lafleur
Jay was fantastic. Will be returning to him for more business
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June 2023 by Nahshon Pass
It was an absolute pleasure to work with Jay. He is very straightforward and no one can beat his prices.
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June 2023 by Anna Lomonaco
My experience there with Jay was a positive one for he was very professional
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June 2023 by Gurkirat Kaur
Love this verizon store !! 5/5 stars for me. Jay was amazing and helped out tremendously! Would go back to him and him only ! Will definitely be back in the future for any phone needs !!
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June 2023 by Rejean Crooks
Jay was great. Been shopping with him for 5 plus years. Honest and Great
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June 2023 by lynn l.
So went to Verizon Wading River was not receiving yahoo mail on phone Jay would not even touch my phone Germaphobe possibly? Said he not allowed and that I should deal with Yahoo and to return to his store couple days if no luck Decided to visit Verizon in Shoreham Bless dear Eric Can you believe he actually took the time to address my issue He wasn't afraid to touch my phone! I got my yahoo mail back within 90 seconds along with an explanation. Will never go to Jay's store again
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May 2023 by djrogues
uncanny service and delivery of QUALITY hospitality from NY-MIA !!
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April 2023 by Michelle K
Came to this Verizon location for a simple phone upgrade. Jay told me that it would cost almost $300 due to "taxes and service fees"... which seemed unreasonably high. I trusted my gut and ended up going to a different Verizon store, where they told me the fees & taxes were actually only $170!!!So something definitely doesn't add up there....
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March 2023 by Tony Licari
Never went to the Verizon store but it's got to be good
