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January 2024 by Scott S.
Was in a bind. My Chevy volt had been stalling. Showed up late there weren't any appointments available. Craig offered to let me charge my car so I can at least get home. Would recommend their customer service.
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July 2023 by Don Murray
Overpriced used cars, and be careful they ran my credit several times, days after my visit
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February 2023 by Lance G.
Went for an oil change and an inspection for my vehicle that has less than 19000 miles. They said my front brakes would pass but needed attention soon. My bake brakes fail. Quote for back brakes pads and rotors $540. Front brakes $715. They couldn't do them that day. I leave buy back rotors, back pads and Front pads. Replace all. Go back for another inspection 3 weeks later only driving less than 30 miles between visits. They fail the Front brakes stating the rotors are delaminated. Then the charge me $10 on top of that. I bought my car off my lease through them. Not one thank you as I left the building. Never again service or sales.
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January 2022 by Bill A.
I brought my suburban in for installation of side bumpers, bars for roof racks and reattachment of rear window heating element. I was asked to bring the truck in at 8 AM and did. I got a call at 12 noon informing me that they needed more time to install the side bumper panels and that the other two that were currently on the vehicle needed to be replaced too. They had decided to remove the two that were on the truck because they felt they too were loose. Therefore they needed more time to put on the four panels. I was falsely told that the job would take 3.5 hours to put all four panels back on the truck. I told them the two panels that were on the truck were fine as I pressure tested them myself. I asked to speak to the GM who called me back. The technician had arbitrarily removed the two good panel bumpers on his own accord without discussing it with anyone prior to. The GM informed me that the service dep't had misspoke when they said I'd be charged 3.5 hours for 4 panels. Bottom line there's a real lack of communication at this dealership. I would not have had this experience at two other Chevy dealerships predicated on my experience. I picked Victor as they're close and could handle my service needs sooner. I'll go to Molye or Bob Johnson in the future.
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July 2021 by Nikki Sue
I love these guys here! They are all so helpful, kind, and personable. Last week I was in a bad car accident actually with a car I had purchased from them last year, it was my favorite car and it was totaled. I had to go through so many obstacles but Jerry, Ed, and Ryan made this process so smooth and easy. Trustworthy, reliable, and just good people at this Chevy. They will always have my business. You guys seriously rock!
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July 2021 by Frank Bray
I purchased a 2020 Equinox Lt last year in June. I have only put 15000 miles on it and my tires are at 4. I called my sales person today looking for help on getting new tires. He told me there was nothing he could do because the tires were a wearable part. I very disappointed in his lack of willing to help me. I have heard such good things about Victor Chevrolet.
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February 2021 by Mel Holden
I recommend Victor Chevrolet not because I'm their customer. I've never bought a vehicle from them. Never had my vehicle serviced there. Nope. I recommend them because of the stellar way they treated me today when I was a 'damsel in distress' you might say. I figure if a company can treat someone as kindly as they did me today, then they must treat their customers extraordinarily well. I was at the Kwik Fill next door to them today filling my truck. Upon completion, my truck wouldn't start. My first thought was; '$#!+,' now my anxious dog and I are going to be here for hours waiting for roadside assistance. I looked around the area and a light bulb went on! I was next door to Victor Chevrolet! I felt kind of stupid calling them given I had no prior business relationship with them, but I was kind of desperate. The very pleasant lady who answered the phone said 'of course we can help you out. Within 15 minutes their service manager, Gary arrived and successfully jumped my truck. He was good natured and took the time to tell me that if I'm not using my vehicle much (which I'm not due to Covid), then the vehicle needs a good 'run' every now and then to recharge the battery. He told me those short trips are hard on the battery and alternator. (Hope I said that right Gary). He said my truck needed what he called, "an Italian tune up!" In other words; a good half hour run down 490 oughta make my battery happy again. It was a beautiful day for a drive so I took his advice. I offered to pay him for his 'service call' but he refused with a smile. So I just wanted to pay this kindness forward. Thanks so much nice lady who answered the phone at Victor Chevrolet and especially Gary. You are indeed good people. My truck, my dog and I are very grateful. Melanie. ?
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February 2020 by Mike B.
I had to give them everything except my first born before they would even talk to me about a price. When I walked in I clearly said I wanted to get a price rage on an Equinox. The salesperson wanted my personal information before even listening to me about the options I wanted. I would of/should of walked out, but I didn't want to cause a scene. I can pretty much assure you I will not be buying a car from Victor Chevrolet. Funny part about this is this is the exact same way I was treated a few years ago and I swore I wouldn't go back, but I did....WHAT A MISTAKE!! I drove down the road and was treated with respect at Van Bortels.
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November 2019 by Scarlette R.
Where do I even start Sold me a vehicle 11 months ago, came back 3-4 different times with issues. The last time I came in one of your mechanics mentioned the oil was low in the vehicle and not sure if he fully inspected the vehicle because a month later the engine was blown on it. I owe 12,000 dollars on this vehicle and they want 7500 to fix it. You would think if I have been in multiple times with issues and I have only put 7,000 miles on it that would warrant them working with you. Nope they could do nothing for me. They do not call you back when you have issues they prefer to shoe you off. At one point I made an appt and they didn't even have me in the schedule. Called the sales manager 3x to try and get me into a new vehicle and didn't call me back. I had to physically go in to even get someone to work with me. When I did they all sat in the office and talked about me (not discreet). 600/m for a trax? Nope. Your service dept is rude, they wanted 115$ (never even told me I would owe for someone to look at the car) Gary claims Mindy told me 2 Saturdays ago.. Well the car has only been there a week and 2 days....Gary is quite rude and they told me "just get the car out of here". So thank you for the debt and the worse experience I have ever had with a car dealership. Would not recommend to anyone. Needless to say I will NEVER buy a vehicle from you again.
