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August 2024 by Jeff Crater
Friendly and courteous staff, Package was professionally wrapped. Great service easy in and out
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August 2024 by tom scala
I called in to this store and spoke to Vicky. I called asking about the status of my overnight package which I had not received at the expected time (3hrs late). Receiving the package on time was very important to me and my weekend revolved around it’s delivery - which is why I felt comfortable paying the $111 shipping cost.
I asked Vicky about the status of my package and the possibility of a refund, if any, considering it’s late status. She sympathized with my situation immediately and told me she was going to take the appropriate steps to provide me with the answers I needed. I received a call back from her within 10 minutes after she made several phone calls, one of which was to a UPS location in NH.
I can only assume Vicky expressed my situation efficiently and with a sense of urgency because I received the call back from her within 10 minutes. Although my package will not be here until Monday, I am now able to plan my weekend accordingly by not having to wait at my apartment for another 4 hours for a package that will not be here today.
Even though my package will be late, I can comfortably leave my apartment and enjoy the rest of my weekend because of Vicky! This might not seem like a big deal, but it’s the little things that count. Vicky deserves some recognition from upper management!
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August 2024 by Jennifer Komaromi
My husband dropped some things off for me here & said the gentleman was very helpful & that they're always helpful at this store.
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August 2024 by Amy Michaels
BEST HELP ! Couldn’t ask for anyone better Erik! Victor ny store 14564
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August 2024 by Tara Babcock
Excellent customer service. Friendly and fast.
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August 2024 by Louise Byron
Super fast and efficient …. the best
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August 2024 by Ken Miller
Great store..
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August 2024 by Casey Hasseltine
The two girls at the store were very helpful! I came in with cushions as an Amazon return without packaging and these girls pressured sealed these bags shut for me so I can get my money back. They truly went above and beyond for me.
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August 2024 by Brent Coleman
Abby was incredibly helpful as well as patient, sincere thanks!!!
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August 2024 by Robert McLoughlin
This is a very busy store. Thank goodness all CSRs are experts at what they do. They know their business and move people right along all with good cheer and a positive attitude.
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August 2024 by Deb Hurley
Very helpful and kind
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July 2024 by khiem nguyen
excellent and efficient service
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July 2024 by Bob C
Fast, friendly, well-staffed, and knowledgeable. Will use again for future shipping needs.
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July 2024 by Alfred Stern Barbara Biben
I shipped a unique chair to NYC and was concerned since it's one of a kind. They alleviated my concerns and took me to the back area and showed me how they packed a large chandelier. Obviously they're professionals who know what they're doing and they're friendly and helpful Would definitely recommend!!
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July 2024 by Andrew Fuller
Not quite as bad as the cable repair guy. So: “when it absolutely, positively has to be there overnight”.
