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August 2024 by Marianne Farney
Ordered a pull out couch in May. Needed it by August. Initial delivery date was middle of July then pushed back to middle of August - the week that we were having guests. On delivery day, the wrong couch was delivered so we refused the delivery, called PB, and found out that the wrong couch was sent to the hub to be delivered to us. Our couch was no where to be found so they had to create a new order and now it’s not slated for delivery until November! Ridiculous!
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May 2024 by Anna Jurczuk
Purchased bedroom set, everything was damaged waited 6 weeks for the items, now have to wait another 6 weeks for my night stand the dresses is out of stock, don't pay cash waiting on my refund check they said will take up to 6 weeks to get my money back I think it's Ridiculous.
The quality of the items are not the same like it used to be.
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May 2024 by Ayoun Haroon
This review is just for Lisa Lanning. Her customer service was amazing. She was informative, detailed and so helpful! Thank you Lisa for making shopping at PB so nice! - your Canadian customer!
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March 2024 by Amy DeBlase
Bought a bed in October. Bait and switch. Was sold to us as a platform bed which had 1” thick maple varnished slats in the store. But what we got was 1/2 “ bendable pine slats. Twice. Our brand new mattress is sinking and I’m in pain everyday from sleeping in a bed that’s caving in. The run around continues from corporate, 5 months later blaming now the Chinese new year. I don’t know what the Chinese new year has to do with poor customer service fromThe getco. We still have yet to be refunded the “white glove fee” or any money for that matter.
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February 2024 by Taurean Relyea
Overprice garbage with extremely poor customer service! We had purchased a $1200 leather office chair (yes…$1200!), within a few months, a poorly done weld on the bottom bracket broke, rendering the chair, useless. After many hours of trying to get through customer support, and then finally trying to call them back a year later, I was simply told that they do not send out partial pieces to this chair. They were not able to offer me any other options either. I would give this store five stars if you enjoy throwing money away.
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November 2023 by Jason C
Product was a month late, they used a third party install and delivery team. Not only did they not know how to set up my furniture they broke it. If you want to sign up for an expensive nightmare use potterybarn, should have used Arhaus.
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October 2023 by Coral Johnson
Gorgeous furniture!
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October 2023 by Claudette Stern
On June 3, 2023 I ordered the Mateo Armoire with a list price of $1499. The shipping and processing fee was another $499 plus tax and a delivery surcharge. My orginal order confirmation said to expect delivery between June 13-27. On June 23 I received a text to set up my delivery. The earliest option was then July 8. Today, 6/30, I happened to notice that the Mateo Armoire is on sale for $1274. Since the order hasn't been delivered, I called to see if I could get a credit/price match. After being on hold for 10 minutes, the rep told me she couldn't price match but I could cancel my order, then place a new order for the sale price and wait again to schedule a new delivery. Since I was annoyed that I couldn't get the sale price, I asked if I could just cancel the order. The rep said as long as the order had been delivered to the "hub" she could process the cancellation. It took her another 10 minutes to confirm that the "hub" had the armoire. Before she proceeded, I asked if I would be getting all of my money back but she said that I would have to forfeit the $499 for shipping. I'm very unhappy with this entire experience and cannot believe Pottery Barn will not offer the sale price. This is not a customer friendly company and the dates they quote on confirmations mean nothing. I will NEVER purchase furniture from Pottery Barn again. Fingers crossed I will actually get this overpriced armoire on July 8. #buyersremorse
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October 2023 by R C
Ordered a drying rack online. Didn't put it together until 6 weeks later. Found out it is too large for my apartment. Called customer service and won't let me return or exchange it. Will not shop here anymore
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October 2023 by Jerry Cruz
Just browsing at Eastview mall
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October 2023 by Jacklyn Favia
Sheryl at eastview mall assisted us because we were having difficulties with our registry discount. She was kind and helpful
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September 2023 by Chandler Kozyra
We ordered a pottery barn table on July 17 with an estimated delivery date by August 8. A week or so after we ordered the table appeared as in transit to delivery center. As August 8 approached there was no other update on the table. We called customer service who said they would take a note in our profile to call us back with an update once they checked with the “hub.” We never received a call back and all of a sudden our expected delivery date changed to by August 28. A couple weeks past and there was still not update or change in status. I called customer service again and was greeted by someone who didn’t seem to care at all and then immediately forwarded my call to their delivery vendor. The vendor said their soonest delivery date is September 12. I called Potter Barn customer service again on September 7 to confirm this and to make arrangements for someone to be home on September 12. The rep said there was no record of our table being scheduled for delivery. Honestly it’s the worst customer service and shopping experience I have ever had. Will not be shopping with them again.
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July 2023 by John C.
Two months waiting for delivery of our outdoor dining set. They keep moving the date. Waiting for two chairs and won't deliver what has already landed in the warehouse. Customer service hasn't been helpful in making any progress. No updates or communication. Just missed our big 4th of July party which they assured us would be no problem. Never again.
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July 2023 by Lauren Smith
Absolutely worst customer service I’ve ever experienced!! I walked past several associates and was never greeted or asked if I needed help, just the constant stares and glances/eye rolls. Once I was finished shopping I stood at the register for a good couple minutes waiting to be helped. I also asked for my items to be gift wrapped and was denied due to “lack of associates available”… I’ve never been so uncomfortable to shop in my life. With the higher price/luxury items you would think getting top tier customer service to be expected, but not at this location!
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July 2023 by CLAUDETTE KILLIAN
On June 3, 2023 I ordered the Mateo Armoire with a list price of $1499. The shipping and processing fee was another $499 plus tax and a delivery surcharge. My orginal order confirmation said to expect delivery between June 13-27. On June 23 I received a text to set up my delivery. The earliest option was then July 8. Today, 6/30, I happened to notice that the Mateo Armoire is on sale for $1274. Since the order hasn't been delivered, I called to see if I could get a credit/price match. After being on hold for 10 minutes, the rep told me she couldn't price match but I could cancel my order, then place a new order for the sale price and wait again to schedule a new delivery. Since I was annoyed that I couldn't get the sale price, I asked if I could just cancel the order. The rep said as long as the order had been delivered to the "hub" she could process the cancellation. It took her another 10 minutes to confirm that the "hub" had the armoire. Before she proceeded, I asked if I would be getting all of my money back but she said that I would have to forfeit the $499 for shipping. I'm very unhappy with this entire experience and cannot believe Pottery Barn will not offer the sale price. This is not a customer friendly company and the dates they quote on confirmations mean nothing. I will NEVER purchase furniture from Pottery Barn again. Fingers crossed I will actually get this overpriced armoire on July 8. #buyersremorse
