Mailbox Centers near Victor, NY

“I called in to this store and spoke to Vicky. I called asking about the status of my overnight package which I had not received at the expected time (3hrs late). Receiving the package on time was very important to me and my weekend revolved around it’s delivery - which is why I felt comfortable paying the $111 shipping cost.

I asked Vicky about the status of my package and the possibility of a refund, if any, considering it’s late status. She sympathized with my situation immediately and told me she was going to take the appropriate steps to provide me with the answers I needed. I received a call back from her within 10 minutes after she made several phone calls, one of which was to a UPS location in NH.

I can only assume Vicky expressed my situation efficiently and with a sense of urgency because I received the call back from her within 10 minutes. Although my package will not be here until Monday, I am now able to plan my weekend accordingly by not having to wait at my apartment for another 4 hours for a package that will not be here today.

Even though my package will be late, I can comfortably leave my apartment and enjoy the rest of my weekend because of Vicky! This might not seem like a big deal, but it’s the little things that count. Vicky deserves some recognition from upper management!”

“Went in today with some packages and had all of my QR codes ready to be scanned and of course as soon as I stepped foot into the building I lost internet connection!! Thankfully Calisha was very fast to assist me and was extremely friendly and patient of my "wonderful" phone.Thank you for the awesome customer service!”

“Great Experience!!!!!
Went today to ship several items. They helped me unload my car. Customer Service was wonderful!! After having a horrible experience at UPS Webster. Thank you so much Fairport Crew!”