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August 2024 by Tom Paradise
Got sent here by Apple support chat for an iPhone issue. I was confused they did that but I am so glad they did. The staff were so kind and beyond helpful. Absolute rockstars in helping me out and busting their butts to fix my phone. I’ll return here over the Apple store for future issues. THANK YOU!
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July 2024 by D B
Paid a whole lot, including hidden fees, for a service I'm pretty sure they knew wouldn't work. I don't often feel taken advantage of, but I did today.
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June 2024 by Jenna Riddell
Two huge thumbs down to the Apple Store and two GIGANTIC thumbs up to Mac Ave service!! After 4 months my MacBook display stopped working. The Apple Store told me I had physical damage to the screen and I needed a $600 screen repair (after looking at it for 7.2 seconds.) Tyler at Mac Ave did a THOROUGH exam and determined there was no physical damage and it was indeed a warranty covered repair. If ANYONE needs service for their Apple products, in or out of warranty, go see them!! Plus the shop is super cute and has tons of things to check out while you wait!!
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May 2024 by Mrs Henderson
My iMac had a problem that was not easily identified by Apple diagnostics. The techs at Mac-Ave stuck with it and solved the problems. I found them to be very knowledgeable, proficient, and professional. I was kept informed every step of the way.
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April 2024 by Matthew Brooks
After a Sisyphean struggle to get my phone repaired at the Apple store in Eastview (whose intake process is horrific, consisting of an unknown number of people to talk to, as one is escalated up the chain with 5-15 minute waits between steps), my hope was that coming here I'd talk to one person. That's what I got :) Major phone repair (cracked back) under Apple care with no complaints.
This place is certified/legit for Apple repairs, but with none of the mall store's rigmarole. I'm sure we'll crack one of our phones again in the near future, and I'll be back here when we do.
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February 2024 by Steve McVaugh
Amazing fast service and the folks there are very personable. Good experience overall.
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November 2023 by Anna Preziosi
Quick and great service
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November 2023 by mike l
Fixed our I phone while we waited 5*
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August 2023 by David H
Just a fantastic experience in every way! Super friendly and knowledgeable, quoted me a repair price for my broken iPad mini 6 screen that was $200 lower than other area repair shops, and had it ready for me 24 hours later! Stumbled across them on Google and it was one of the best strokes of luck I've had.
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March 2023 by Cy
Lousy product. Lousy, expensive service. Save yourself time and money by figuring things out on your own or going to the Apple Store in Victor. Don't buy Apple Care because Mac Ave will charge you for service anyway.
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January 2023 by Claire
Jacquie is very dedicated to device maintenance and repair. She was transparent and accurate with the estimated time-frame and cost of a battery replacement for an older Macbook Pro that I brought in on behalf of my company. She is also friendly and people-oriented which makes for excellent customer service. Entirely unrelated, but she gave me a piece of candy, which was nice as well. I will definitely be going to Mac Ave for all of my Apple devices, and they're my first recommendation when someone is looking for maintenance or repairs with their own Apple devices.
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December 2022 by Anne Catillaz
Jackie provided me with great guidance and took the time to help me understand a few things about what I needed.I would highly recommend for any MAC purchases or service.
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November 2022 by Catherine Decker
They helped me out a couple times with damage computers
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May 2022 by Guy Marino
MAC-Ave is where you need to go! Why bother with the crowds, the scheduling, the indifference of “the geniuses” of the Apple Store? At MAC-Ave you deal directly with the owner, Jacquie. She is a businesswoman with integrity. She doesn’t oversell you on tech you don’t need. She doesn’t “rip you off” with work that’s not required. They do most of the repairs in-house. They will give you honest advice on service, what to purchase, and even tell you the best or least expensive option. The last time I was in, Jacquie said, “You don’t need to upgrade, all you need to do is (XY&Z).” Who does that anymore? They also have a great showroom loaded with accessories you won’t find at the mall store. And they have a service staff that is certified to perform Apple warranty service work right there! These are the people that have service contracts with the large companies right at your fingertips. Plus, they keep all your records. They know more about my Apple history then I do! The Apple corporation sets the prices, so they the exactly the same as the mall store, and they are only 5 minutes away from Eastview mall (with a much shorter walk from the parking lot). Walk in, talk to the owner, get what you came for fast, get your questions answered by real professionals who remember who you are, and support a local woman owned business. Go there, you won’t go anywhere else.
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November 2021 by Brian Dobson
Great place, knowledgeable staff.
