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July 2024 by Pri
I recently had an unpleasant experience at Walmart that I feel compelled to share. As a regular customer, I made a quick trip to the store specifically to purchase a single item—a $0.97 toothbrush. I didn’t browse or buy anything else. I went directly to the aisle where the toothbrushes were located, picked up the item, and then walked straight to the self-checkout area.
When I attempted to check out, my transaction was held with a message saying “Customer associate needed.” The store manager, Erin, came over and initially checked the video of me scanning the item. She then informed me that the name of the item didn’t match what was in the computer system. She questioned me about this discrepancy, and when I explained that I didn’t know why it showed differently, I felt like I was being interrogated. Erin then went further by voiding my original scan and rescanning the item herself while checking the transaction in the computer. After verifying the item’s price and information, she simply said “Oh” and walked away without any further explanation or apology.
This excessive scrutiny for such a low-cost item, combined with the lack of an apology, made me feel deeply mistrusted and disrespected. I had already confirmed online that the toothbrush was priced correctly at $0.97, so the whole situation seemed unjustified. Moreover, I was only holding the toothbrush, my personal mini wallet, and my cell phone, which made the level of investigation seem even more excessive.
Despite being well-dressed, I couldn’t shake the feeling that I was treated unfairly and that my race might have played a role in this disproportionate level of scrutiny. This experience was not only disappointing but also turned what should have been a simple errand into an uncomfortable and distressing encounter. Walmart’s policy against discrimination seems to be ignored by their employees, and it appears that the company hires individuals who, despite holding positions like store manager, do not treat customers with the respect and fairness expected. I hope Walmart reviews their self-checkout procedures and employee training to ensure that all customers are treated with dignity and respect, regardless of the cost of their purchase or their appearance.
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July 2024 by c nap
Was just told i cant take my groceries through the self checkout i have to many that i need to use the regular registers and theres only 4 open so im standing here waiting. What ? So tonight 7/ 25 theres only 2 registers open.
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July 2024 by Barry Weaver
I just cancelled Amazom Prime after about 10 years of their worsening service , and started up a WalMart + account.
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July 2024 by Niwar 8 Years Ago
Nothing to complain about
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July 2024 by Elizabeth Stevens
Employees helpful at self checkout
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July 2024 by St S
Vestal used to be a nice store over 10 years ago...but not these days. Poor team management. Store manager Erin handles issues because she has to not because she is concerned about her store's customers. Always a nightmare every time I have to go in. Alot of team members need to be properly trained, retrained or something. Anytime you have a bad experience call customer service right away.. they will make sure it is addressed. And documented..enough customer complaints and the big bosses have to do store visits and figure out why there are so many complaints. Unlike the actual store who relies on customers not calling cooperate.
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July 2024 by Firdous Khan
Horrible cake selection
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July 2024 by J LYNN2
Self-checkout is a nightmare and the cashiers there are very rude. Regular checkout is way too slow.
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July 2024 by Rick Bruns
Going to Walmart, going to Walmart, going to Walley Walley World. A good place to get food and household goods. Prices are halfway decent. Employees are friendly and helpful.
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July 2024 by Timothy Bird
Walmart is Walmart same ol same ol! Lol
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July 2024 by Chris Anderson
went to vestal walmart today. self checkout is 15 items or less but they only had 5 area that’s is more than 15 items. i was told they are hiding people maybe you should have done that before hand. also where do employees get off commenting on how i parent my child if they deserve a spanking they will get one i believe the cashier was Joannie or something like that. they got to many people sitting around doing the same job.
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July 2024 by Josh Greenwood
Terrible service , and it starts with the managers . You try to work with them and they make it seem like it’s your fault for their mistakes . poor leadership
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July 2024 by Thomas Snyder
Couldn't find what I wanted. No one offered to assist.
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July 2024 by nicole Biechele
Waited in line at customer service desk for 30 minutes with 3 people running registers.
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July 2024 by Ahsan Waqar
Had the worst experience shopping here today. The associate at the door whose job is to check everyone's receipt, did not stop anyone to check their receipt except me. I understand that it's her job to check receipts but she should be diligent with her work and should check everyone's receipt and not be selective about it. This kind of behavior breeds discrimination and this employee will be responsible for a lawsuit against walmart for discrimination
