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July 2024 by Matt David
My mother went there to get a new phone. They upsold her on one she did not need and did not set it up. They sent her home when it got busy and said they would call and activate the phone. It's been 3 days now and the phone isn't activated. This has to be one of the worst Verizon stores. Please get new staff and don't let stuff like this happen.
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June 2024 by Aubrey
James was a very nice and a excellent worker!
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June 2024 by Reed Cook
There was one employee who tried to scare us off by telling us it would be like an hour wait to be helped and then the phone set-up process would take four hours, but luckily we got a different employe who got us in and out of there in just one hour.
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June 2024 by Saravanan Mysore
Worst store. Sales people are very very rude.
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May 2024 by Justin Schoonover
Customer service was absolutely terrible. Made an appointment for 11 am didn’t and it’s 11:47 still have heard nothing. Must have misclicked and made it for 12 by accident. Or maybe these people are just terrible at their job. Time to switch to any service other than Verizon or maybe just go to literally any other store. Terrible experience
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May 2024 by Erin Apollo
Worst customer service reps I've dealt with in a long time.
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May 2024 by Steven Carter
Has to be the worst customer service. Was threatened by Will who is the store manager and was called some language. I got a call from someone else claiming to the the manager who told me to screw off. Is this the customer service they give now??
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April 2024 by Carolyn Puryear
Warm and friendly atmosphere , Margaret is amazing with cuts and coloring
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March 2024 by Brenda Hadlick
Very nice people and very helpful employees
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January 2024 by JP Lentini
Not enough staff. Went on a Saturday morning
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January 2024 by Josh L
If you make an appointment with a customer you really should keep it. I came back at the time they asked and they skipped me to go to the next customer. I would have just waited my turn. So frustrating…
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December 2023 by Kelly Brady
Helped quickly. This is a cooperate location.
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December 2023 by Nicole Kobziewicz
Witnessed an employee disrespect the manager in front of all customers and staff. So inappropriate and definitely not customer service. Experienced being told that wifi wouldn't be available at the JC store either as we needed to buy a phone and do transfer data that day but was told the band width of Internet was not working and no one on a Sunday could come to fix it.As a whole Verizon is going down hill.
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August 2023 by Amber Northrop
I went into this Verizon was greeted right away. They heard what I wanted (which was to switch back to Verizon) I had to wait a bit of time, but nothing serious. I told them what I needed and that I had a business. They set me up with my account, and business internet with no issues. Jeremy and Jon were great!
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July 2023 by David Fritzsch
Very helpful figuring out my issues.
