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March 2024 by Jessica O'Keefe
Great experience car was super clean and it was just the basic wash free car was for then next 3 days now’s the time to give it a try also anything donated goes to Randolph food pantry, so for a great cause also free vacuum I mean nothing free it’s including in price haha but you can take your time doing your own car what I enjoy because you know it gets done right !
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February 2024 by Nick Sherwood
The worst customer service I've found. I used to rave about this place because it did a great job on my vehicles and their equipment was top notch. Now when I go to either location the staff acts like your bothering them by showing up. Twice I have waited in a 7-10 minute line and then I get into the car wash and it just pulls me thru without even turning on because the staff is too busy playing on their phones or talking on their airpods to remember to push the button. I had to wait in line AGAIN to get washed and they give a half azz "sorry". I pay way too much to get that service.....but wait there's more!......call the customer service # and you get someone who doesn't speak hardly any English and after fighting that battle you don't ever get a call back from anyone to explain the problem to. I currently pay $100 a month for my 2 cars and am going to cancel because they have gotten into quantity over quality..........BUH BYEEEEE
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February 2024 by Reddy Dan
Used this car wash for about 5 months - was great at first, but the quality went downhill bigtime. Signed up for the Signature plan (most expensive option) and my truck always came out with residue on it, and it doesn't seem there's much cleaning of the undercarriage at all. Considering I have to drive an hour to get to this place, I expect it to get the job done.
Since I wasn't happy with the quality of their service, I decided to cancel my membership. I ended up getting charged two additional months after cancelling and have faced radio silence when trying to contact the company for a refund. I have called, texted their support line, asked for callbacks, asked for managers - nothing. They clearly do this a lot and expect people to just give up on getting their money back.
Have had better luck at the NuWay car wash nearby - would recommend that instead.
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January 2024 by Karen Robinson
Love it. Great car wash. Great location. My car has never been cleaner.
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December 2023 by Alexandra Hyde
32.40 monfly, free vacuum, free air.I think it's a good deal. Wash car so many time what you want
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December 2023 by Nicole Paul
I had my eye on this car wash, and I got the perfect chance to try it. I was coming back from a road trip and I needed to clean the car from the inside. The attendant at the first point took me through the process and then, more people are willing to help. I appreciate the self-help mat cleaning and car vacuuming. I would come back again to pamper my car.
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November 2023 by JunaiD HussaiN
Awesome car wash!I came to this car wash with my car looking as if I had been off roading! They cleaned it very good inside out to the they got mat washer , free vacuum free air , what I like the most is the air pressure that collects small particles under the seatsBy the time I Left my car looking good as new! Great customer service by (Topher) will be back to this place for sure!
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November 2023 by Michael Page
Amazing, super friendly, very helpful staff!! I love going there and seeing the smiling faces. Highly recommend! My girl is always looking great, thanks to them!
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November 2023 by Jeff Gernhart
The previous owners provided free towel, free bottled water and dog treats. There were multiple employees manning the hand sprayers at the entrance ensuring both sides front and rear were sprayed down before the wash began. The current owners stopped all of that and increased the prices. The really sad thing is that their competition is no better.On a positive note, the employees are courteous and friendly.
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November 2023 by M H
This car wash is very poorly managed. I cancelled my account two days before the subscription renewal date but they still charged me saying the payment had already been processed.Needless to say I am disputing this through my credit card.Not only that, the brushed put scratches in my door and the car wash simply denies responsibility.They also use high-pressure sales tactics where they stand and your window and try to talk you into upgrading, etc.I will be staying away and using another car wash.
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November 2023 by Anthony Vavalle
I was clean my car and being handicapped it’s difficult to wash my floor mats. A nice gentleman named Topher (not sure if this is spelled right) took them into the wash room and because they’re formed he hand washed them for me which was greatly appreciated The service at the Splash car wash at the Vestal NY has always been a place where the staff is very nice and helpful
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October 2023 by Jordan Pero
Legit car wash. Im skeptical about places where the teenagers steer you into the tire track. I've had a bad experience before. But this place is good. I even bought the membership for this place. Its worth it imo. Look good, feel good, drive good.
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September 2023 by Ketphet Vimalavong
Very friendly and welcoming here!!! Chris went around asking if anyone wanted their mats powered wash/ cleaned. I’m just am amazed on how welcoming and friendly it is here. I recommend. Thank you
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September 2023 by Gabe D
Kaylee was hands down the most kindest outgoing and helpful person. I had the pleasure of meeting while getting my car washed. She went above and beyond the scope of her duties to make sure my vehicle looked fresh off the lot. After it went across country and back and was splattered with layers of bugs that needed 2 washes just to break them loose. I knew I had some work to get the rest off when I got home. But Kaylee was on the other end of the wash waiting for me to pull out. Saying she couldn’t let me leave without my vehicle looking clean. She asked me to pull into a spot and while I was vacuuming my she hand scrubbed all the remaining bugs off the front!!! I couldn’t believe I was getting such service in this day and age. My ride looks beautiful and her service was the perfect ending to a great summer trip. Thank you so much Kaylee. I highly recommend this place. And will always come here.
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August 2023 by Jessica S
Splash Express has it all! Jesse was such a great help with this process. There’s even a mat room with a dual wash/dry machine that is very easy to operate. FREE VACUUMING!! He gave me so much information about the services here. He was very friendly, attentive and patient. Thank you Jesse!! :)Services: Polishing