Sephora at Kohl's in Vestal offers a welcoming beauty shopping experience with a wide selection of products from up to 125 brands, including popular names like Rare Beauty, Sol De Janeiro, and Charlotte Tilbury. Customers praise the helpful and friendly staff, noting that Beauty Advisors are quick to recommend products, assist with color matches, and offer samples, making the shopping process easy, especially for those new to makeup stores. Many appreciate the attentive service, with staff going above and beyond to help find the right products and sign customers up for rewards. However, there was an incident where a customer felt unfairly accused of theft by a staff member, which left a negative impression. The customer described the approach as hostile and profiling, emphasizing the importance of respectful and friendly communication. Overall, most reviews highlight positive interactions and a supportive atmosphere, with staff members like Collette and Crystal being especially appreciated for their kindness. Customers can shop both in-store or online, confident that Sephora at Kohl's aims to celebrate what makes each person unique and provide a trusted destination for makeup, skincare, hair, and fragrance products.
Excellent help from the ladies that work there. Thank you.
September 2023
Such an amazing experience! The girls who work there are extremely helpful. Collette was very nice and helped me find exactly what I was looking for! Will definitely be returning.
November 2022
Granddaughter shops there always finds something she wants. Friendly staff
