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January 2024 by Ava G.
I love Sam's Club. It's so easy to do the scan and go shopping. I like their flowers, good selection and good prices. I enjoy buying sushi there too! So tasty.
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May 2023 by Angela H.
If I could - I would give less than 1 star. My mother and I went today - walked in - clean and organized. The first aisle we walked down - an associate - apparently on lunch break - had pulled a sofa for sale in the middle of the aisle and was relaxing- pretzel, hot dog and drink. I believe he was talking to a girlfriend but from the nature of the conversation, I rushed my 13 year old daughter past. Only 2 lines open so my mother and I with separate carts scanned on the app. My 75 year old mother went to check out and an old card was in her system. She had the new one but asked for assistance (I was still shopping). The checkout associate told her to step aside. He didn't have time (not busy) - and told another associate to deal with the "old lady". The second young man was very nice and helped. When my mother went to leave - the first associate scanned EVERYTHING in her cart - to "make sure she wasn't stealing" in front of my daughter and others. When I went to check out my card (store card) was tagged for fraud because we travel. I handed my ID- and was told they could do nothing. If I couldn't pay - out it back. After 45 minutes in an aisle on with customer service it was straightened out. No biggie - go to leave and they scan EVERYTHING in my cart to make sure it was OK due to my mom. Now we are retired military - my husband is on contract. We travel and I appreciate the security but the most humiliating experience - we bought over $800 worth of merchandise. NEVER AGAIN - this was the worst store!
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March 2023 by Mandi W.
So placed an order for delivery Feb 28 to Sams Club. Paying a shipping fee. They deal with a company called AIT Worldwide Logistics. I will not be getting my order for over 2 Weeks. The company will then call and make an appointment for delivery. I have tried to contact them to set it up during my hours I am awake, as my phone is in do not disturb when I sleep(night shift work) They will not take a pre-contact call to just deliver the item. And if I do not answer when they decide to call- whenever that may be--- they will deliver it at a later time. I am 100% dissatisfied with this experience. And will never order any product from a company that utilizes this third party delivery service. I can't even call it a service. More like a DISSERVICE. Sam's Club you gotta do better.
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July 2022 by Tim S.
Vestal Sam's Club is the worst store in the chain. I have been a member for many years and have been shopping there once a month. Today I wanted to buy a 1000.00 Gazebo the Store manager Theresa was not able to check the item for me to see if she had one in stock as I spoke to her on the phone then she proceeded to laugh at me. I have never been talked to or treated so poorly when all I want to do is spend money. I will never step back into the Vestal store again. Veery poor customer service.
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May 2022 by Jeff O.
Holy smokes - worst and I do mean the very worst...customer service on the planet! I remember 20 years ago you never had to look for help..there were associates everywhere...today...you can't even find someone to help you ring out. Went to purchase 3 simple items around 6:30pm...get in and get out....unfortunately, they had (1)..that's right...(1) register open that had a living..breathing human at it....and of course there was a line for that one open register. Now....I get it they are trying to cut cost...but Sam's seems to have forget...that WE PAY to shop at their locations....so we expect some gosh damn human interaction. So went over to the automatic check out...started to scan my items...and a associate comes up and says "hi...let me help you"...they started to push the button to UPGRADE to the more expensive Plus Membership. I asked her...what are you doing?...She said "helping you save money" I explained that's not saving me money...I do not need that upgrade....she tried to tell me all the wonderful benefits...and I explained...well If it the membership included a live check out person...sign me up now. She walked away mumbling. I went to pay...and guess what...the automatic register machine...does not accept cash..which is what I normally use for payment.....had to get assistance..2 minutes standing there waiting...she returns....I explain I pay with cash...and said...well these machines only take cards...and I explained...yes I was able to figure that out all on my own....even though there is NO SIGN on the machine...She said..well there is not sign on this one...but the one over from it has a sign...and I said...no kidding...but guess what....I am not at that machine am I? She canceled my order and told me to go to the register to pay with cash....I said...yes the one with a line...there only one open....she said..well go to the cashier next to her...her signs CLOSED...but she will ring you out. OK...did that...as soon as I got to the cashier...I said "hello how are you?" The cashier pointed at the sign and said "This register is closed" No return hello....just a basic..go f yourself. At this point...I had enough. I yelled "screw this...I will spend my money someplace else...god damn ridiculous I have to ring myself out at someplace I pay to shop at! Sam's Club was so awesome back in the day....now they are a shell of what they use to be and the customer service is COMPLETELY NON EXISTENT When is a Costco coming to our area? It cannot happen fast enough at this point.
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May 2022 by Tam P.
Sam's was a three star..now it is a two. The employees are rude and ready to pick a fight with you. Low class street people work there...mean and nasty. There is no help on the floor so no one will wait on you...you are on your own...after checking out and paying , a store Nazi will check your cart before you can leave the building. And, their prices are not that great.
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March 2022 by Danny C.
My first time shopping at Sam's - and I loved it. I really appreciate the variety, store layout - and my slice of pizza was really good! I love Costco because of their reputation for fairly paying and treating their employees. I hope Sam's has similar priorities. Will be checking!
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February 2022 by Denise W.
They aren't bad. Just organize the place a bit better and id come more often. It's a bit overwhelming in there.
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January 2022 by Daniel M.
I bought a membership because my daughter lives in Binghamton and she needed to buy items in bulk at a cheaper prices than the supermarket. Normally i would choose Costco bit there are no stores within the area of SUNY Binghamton. Walking in and getting the membership was quick. However, walking around the store reminded me of Walmart. I said that to my wife and she reminded me that Walmart owns them, the store seems somewhat empty for a Friday morning but we got a few things. I will say that after being a Costco member since 1997, Costco's are a shopping experience at every level from groceries, tires, vacations and cell services. I did not get the same feeling here at Walmart but this membership will do for now.
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November 2021 by De Lyn
Really wish they'd bring back the old pumpkin pies. They changed them about 3 years ago and the new ones are terrible.
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September 2021 by Teddy B.
Better than Bjs and Costco. Has a better selection. Also has a fresh sushi chef every morning.
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May 2021 by Andy Stein
I ordered 2 items for pick up. Booked noon-1PM for pick up. Everything was good.
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April 2021 by Andy S.
I ordered 2 items for pick up. Booked noon-1PM for pick up. Everything was good. Was at pick up at area at 12:30PM. Associate (a woman) asked if I received email confirmation the items were ready. I said I only received the order confirmation. The associate then said in a VERY condescending manner "that is not what I asked" and proceeded to tell me they were 2 hours behind due to being short staffed. I offered to go onto the floor and get the items, essentially doing their job. The associate said I could not do that and instead would have to cancel the order and I can then purchase them like normal.The store needs to work on their associates customer service skills. That associate was having a rough day, but being so vile to customers doesn't solve that. She makes me want to never shop at Sam's Club again.They should also provide notifications when they are behind. Do better, Sam's Club.
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March 2021 by Francis McManus III
They loss your membership in there system, then want too be rude as hell towards you. Very unprofessional. Three people working at help desk, all they want too do is talk too each other than wait on people.
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December 2020 by Dave Blodgett
Easy, Convenient, Fast, Love it
