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September 2024 by Alysa Lurcock
Had my 07 mustangs windshield repaired, they were fast and got my car in and out!
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August 2024 by Michael Paquette
My insurance company approved an OEM replacement windshield, and arranged an appointment with Safelite. Several days later I received a call from Safelite. They said they can't get an OEM windshield but would install an aftermarket one. As I did not hear from them I stopped at the Vestal, NY location on Friday August 2nd. I was informed that they would call me on Monday August 5th. No one called, you can't reach them by calling the Vestal phone #, you get forwarded to corporate automated phone system, no human interaction. I called Glass America in Endwell, they found an OEM winshield in less than 10 minutes , it was at a Dealer about 1 mile up the road from Safelite.
So....... All this TV advertising (Fraudulent), leading us up the rosie path, all while we are driving with a sight impairing cracked windshield. BTW, Glass America had our windshield replaced early the next day.
Will never use or reccomend safelite.
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August 2024 by Samson thompson
Still no refund. Good work on the window replacement; it took longer than expected, and they overcharged me. The person on the phone said they would "work on it" when I asked about the overcharge. I still have not received the money.
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August 2024 by Robert Seay
Vestal is straight garbage. Scheduled since start of the month and just never showed or called or canceled.
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July 2024 by debby#41BTs4Life
SAFELITE IS A WONDERFUL PLACE!!
THE GUYS THERE ARE SUPER NICE N VERY KNOWLEDGEABLE...ALSO VERY FAST!!
GREAT JOB GUYS!! ITS SO EXCELLENT TO HAVE A BEAUTIFUL NEW CLEAR SAFE WINDSHIELD!!
THANK YOU ALL FOR EXCELLENT SERVICE N CARE???DEBBY N BRUCE N JOHNNY!????
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March 2024 by Dennis Terwilliger
Awesome people
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March 2024 by Karen Dixon
Excellent service! Andrew was very nice and helpful!
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March 2024 by David Faidiga
Very nice and honest.Company phone service, is ridiculous.Better to stop in.
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March 2024 by Brian Chadwick
Worst experience I have ever had. Will never go with them again. I took my car there to get windshield replaced, paid out of pocket. After I paid they decided to tell me they broke a trim piece on my car but don’t worry they will find a replacement (which took them over a month to do). I had to keep calling and asked to speak with district manager twice which they did not even have the time to talk to me at all. The woman at the store I talked to last time was the rudest person and should not have a job after talking to customers the way she does. After hounding them for my replacement trim piece I finally got it after 5 weeks and the paint job was the worst I have ever seen. They could not find my trim piece matching color so they had to paint it and looks like a 5 year old painted it and there is no clear coat on it. I was just happy to have a solid trim piece that was not broken and now held on by duct tape. I figured I would handle the color mismatch by suing them as I think that will be the only way to get them to make this right at this point. But there are much better replacement window companies around please stay away from these scammers. You will thank me.
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March 2024 by Robert Coney
Your guy just automated phone system sucks. You can't even get through to talk to a live rap.
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February 2024 by jamie hoover
Absolutely the worst automated answering system in the history of answering systems. Why is there not an option to speak to a person? Why in trying to speak with a real person did I get switched to Spanish, why can’t your automated answering service recognize the numbers and or commands given. You should change your slogan to safelite impairs safelite infuriates
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January 2024 by Awesome 1119
I went to Safelite in my hometown and the wipers they gave were faulty. This Safelite was so understanding and switched out my wipers without any issue. While waiting I overheard the woman at the front desk talking to customers and she really cared about giving quality products and cared about the customers. 10/10 would go to them again.
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December 2023 by Julia Reynolds
Had me in circles for a month. Came late in the dark, couldn't do job, first guy brought wrong windshield. 3rd guy said my frame was bent. Took a month to find that out.
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December 2023 by Steven Oxley
Never returned my call
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October 2023 by Joshua Sickler
Expensive
