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January 2024 by S F.
Great experience and customer service purchasing a chair at Olum's in Johnson City, NY.
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December 2023 by Jp W.
We have had all good experiences with olums for years...... UNTIL NOW!!!!!! We are in the middle of a kitchen renovation and we ordered a new stove in October. We were told it would be here in early December in time for Christmas. It has still not arrived, my wife checked today and was told that it will not arrive till new years. SO MUCH FOR OUR CHRISTMAS CELEBRATION!!!!! Customer service has been useless, not contacting with the manufacturer until today......they should have checked with the manufacturer back when we ordered the stove...... BTW....we also ordered a new fridge at the same time with no problems!!!!
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November 2023 by Palm Springs B.
I needed a washing machine immediately..went to Olum's and had Joe Crosier as my salesman. He was able to provide me with a few options, and made sure the washer would work with my dryer which was stackable. The installers showed up the next day. One was super friendly and helpful. The other total Debbie Downer to the point it was funny..Guess he was having a really bad day but think this is his normal disposition. Debbie said he would not install for a number of lame reasons. I called Joe and he made sure everything was done and done right in a few hours. If you need an appliance he is who you want to deal with. Thanks Joe Crosier !
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October 2023 by Keith Sherwood
We dealt with two different people, very professional. Great deals on recliners, they saw the perspective buyer having a hard time reclining the chair, recommended electric remote control recliner, great prices. Then we went to the TVs and the guy was a lot of help, just trying to convince her that it's a good idea to have the remote control recliner, because she's getting older. When in the TVs she saw the color was excellent on the smaller TVs too, salesman was very helpful. A great place to buy things give it a chance.
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October 2023 by Marcus Spera
Returning customer. Recently had a microwave delivered and installed. Efficient, on time, and done properly. Very happy choosing Olums
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October 2023 by Jim Kipping
I purchased a GE Cafe refrigerator in December and the ice maker and freezer don’t work. I have requested a new unit as the parts are on back order and cannot be fixed. I spoke with the sales manager Chris today and asked for help and was told nothing he can do. The refrigerator was overpriced and has not been working right since we got it. GE was of no help and stated it was out of warranty and that I purchased the unit in April which was not true. I would not recommend this company to anyone.
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October 2023 by Annette Martinos
Olums has gone down hill! I purchased a lazyboy recliner, floor model, over $1000. They quit giving floor model discountsWithin 6 months chair started to break, then mechanism completely broke. Still under warranty. They only have 1 service repair guy, ONE. he is on medical leave. It was going to be next year before he could come out to review. I pushed the matter, and they sent the guy here in 3 weeks. They ordered the replacement part and said eta was another 2-3 weeks but olums is charging $60 to pick up chair, fix it and deliver it back, so I'm without a chir for another 3-4 weeks or more. 8 felt that olums should have stood behind the products they sell and not charge me $60 to get it fixed. We've been steady customers for over 30 years! You would think they could wave the $60 and hire more than 1 service guy.
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September 2023 by Gary Clausing
Is there a negative star? Sales slime Tony Skojec sold an 80" pullout sofa to my 87 yr old aunt who is 5'2" with hernia. Far to big for her to operate. Now They won't take it back to swap out. Commission over compassion.
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July 2023 by Guenievere S
I recently purchased a Frigidaire 6,000 BTU energy saving air conditioner. I picked it up shortly before closing, and the box was damaged. I didn't make an issue, because they were about to close and it was the only one left.Less than a month later, the air conditioner's electrical panel stopped displaying, and it has a burning smell if left on for an extended period of time.Upon calling Olum's I was cordially told that they do not accept any returns despite the manufacturer's guarantee. They will honor a return after you do all of the work for them, and the employee agreed that I should have purchased my appliance at Lowe's or Home Depot. Moving forward, I will take all of my business elsewhere.
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June 2023 by Amber Mosier
We had a wonderful experience at olums in vestal!What made the visit exceptional is Janet Sullivan, she's very comfortable to be around, she made us feel at home!Above all she's an awesome sales woman ?She greeted us at the door, and helped us pick out our mattresses for the family!We recommend anyone to vist olums in vestal!Thank you Janet! ?
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June 2023 by crosscounty54
Mattress we got is garbage . Fome and springs is very uncomfortable and we think that the delivery damage the mattress there's a hump in the middle of the mattress . The sides of the mattress is soft and sponges we are not happy with the mattress .
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June 2023 by Jeff Crooks
Great service. Everyone was friendly. Didn't buy anything, but I got an idea of what I wanted for my living room.
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May 2023 by breadandstutter _
Former employee; I was picked up from Olum’s to another store by a former supervisor from Olum’s & one other co-worker followed, totaling 3 people leaving. We all agreed it’s a nice sort of job. Management is terrible & other supervisors went around asking for money out of our pockets for Saturday pizza, when, in reality, there was an employee expense account for that sort of arrangement. It is only a grievance because my current supervisor was my former supervisor & she heard this directly from HR. A very discrete form of wage theft, meanwhile, downsizing was made to occur & the higher-ups got to go on golf-outings on the company dime. Terrible culture but a fun place to work, if not for the wages & wage theft. Do better.
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May 2023 by Mary Elise Kinsey
Great customer service!!! Prices and products were great. Love my new tv!!
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April 2023 by SJ
Had a wonderful experience purchasing a new bedroom set. The staff was knowledgeable and not pushy at all. I will definitely be back in the future!