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September 2023 by Kali
I’d like to know why you are no longer open on saturdays? Huge inconvenience.
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April 2023 by Penny Schuerch
I’d like to know why you are no longer open on saturdays? Huge inconvenience.
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June 2022 by Robert Kranz
I have been banking at the Vestal Branch for 5 years. What a great change for myself and my wife. Everyone at this branch has been professional and very helpful. We had experienced someone charging on my wife's debit card. I called the Vestal Branch and was told I needed to come down and change the account which we did and the issue was resolved in 15 minutes.When ever I have a question I know I can call and get an answer. Great bank with a high service level and great people. I hope to do more in the future with NBT!
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February 2022 by Nathan Taber
I came with a business associate and as he was walking to the door of the branch, a woman inside came to the door and locked him out as he was almost to the door because he wasn't wearing a mask. Locked him out. Of the bank. Just locked the door and turned him away. I was considering opening a business account at this bank too but I will definitely not be doing that now and he informed me he will be immediately closing his accounts for his multiple businesses as well. Absolutely ridiculous.
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September 2021 by Daniel Mastey
anti-Semitic bankers! They called me on Rosh Hashanah to argue with me about my account. Closing my account tomorrow, will never be back!
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March 2021 by Brian Leon
one person ahead of me in the drive through and it took 20 minutes
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January 2021 by taylor miller
wish giving no stars was an option, 0/5literally go to any other bank, this nbt sucks
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June 2020 by Leslie K.
This bank is shady don't do business with them!!! I've had to report them to the better business bureau. I have a personal loan with them and when I tried to pay it off the stated it's my fault that the account information I gave them was incorrect when in fact it's their phone lines that skip while talking. They continue to charge me interest on my loan while they "looked into it". They also messed up my credit while they were supposedly looking at the issue. They did NOT call back when they stated they would which caused the payment to be "late" which accumulated more interest even though I tried to handle this situation long before payment was even due. They refuse to allow customers to speak to a manager and their customer service representatives shouts at you and will try to talk over you. I am warning everyone not to do business with this company.
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May 2020 by John Yager
They keep locking my card... its mothers day and I cant even do anything... 10000$ in my acct but cant shop online for my family. Unbelieveable. Nobody at the fraud department will answer
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October 2019 by Anthony Miller
Grace Welch very helpful and friendly, enjoyed coming in
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July 2019 by Sir Kit Braker
OK Bank. No complaints as of yet.
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October 2018 by Paul V.
Yes NBT is number one in services and smiles. I have been member customer for about three years and this is the best location with staff and convenient to my home.
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March 2018 by Eggbert Wayman
be careful not to miss the entrance, you need to turn into Arbies.
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January 2018 by Diane Miller Sommerville
I've always found the people here to be very helpful and patient.
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December 2016 by Brandon Adams
My experience with this bank was not good at all they wouldn't help me with nothing I had a bank account for a year with money in it to keep it open till I get my taxes. But today I suppose to get my back taxes and get the deposit into my account but the manger linda would not help me closed my accounts bc I live out of state but after a faxed everything over she needed for her to fix it she changes her mind and closes it so now I gotta wait 5 more weeks to recive my 2015 taxes
