“I want to give a shout out to Metro Mattress, and particularly to Max, the salesman I worked with (and I think that he's the manager?). He worked with me to find a great bed on which I'm sleeping comfortably. But he really came through when I had an issue with some sheets I bought there--even though the problem was not Metro Mattress' fault.
What happened was this: I bought a set of sheets, and they were delivered with my bed. But somehow, they'd gotten dirty before I opened them. Max directed me to the company, which mailed a replacement. Somehow, those were dirty too. I'm guessing this was an unfortunate coincidence. But this time, when I contacted the company (BedGear, not Metro Mattress) they made things more difficult, saying that I would have to mail the old sheets back *and cover the cost of shipping myself.*
That seemed messed up. And I contacted Max. He went up the chain of command at Metro Mattress, and ultimately told me that they would provide me with a new set of sheets, at no extra cost. He could have easily said that this was an issue between me and BedGear, and shrugged it off. But he took the time to help me out, and I really appreciate it.
The new sheets, by the way, were fine.”
“I had to get an adjustable base for my bed because of issues I was having with my neck and arm. Metro mattress Johnson City hooked me up thank you Monica. I just had the best night sleep in my life. If you get a chance, and if you’re looking for any type of bed or adjustable bases, I’m suggesting Metro mattress not just because Monica works there (very very knowledgeable staff Monica knows her stuff)but because they know what they’re talking about when they sell their products and they know what they’re talking about when they know what is the best product for you based on your needs and based on any issues that you may be experiencing with your body, Again it’s the best night sleep I ever had in my life made all the difference in the world for my mattress and for my health. First time waking up in a long time without being in pain. go see Metro Mattress. They could’ve sold me a bed adjustable base And everything in the store, But they knew what I needed And sold based on that”
“We found the sofa we were looking for the minute we walked in the door. It had a great price and the salesman was happy to help us move it so we could get a better look at it. The delivery went flawless. The two men who brought it in were careful and polite. Great job.”
11AM - 5PM
308 Harry L Dr #1495, Johnson City“By far the best Place to go to sell Gold & Silver. They Pay the Most for your precious metals. Out of any place in Broome County they have always offered the most for my lots of gold & silver every time in the Wh ok le Broome County. Awesome people to do business with ??”
“GREAT ENERGY WALKING THROUGH THE DOOR WITH ALL SMILES , TRYING OUT THE BEDS WERE GREAT , FELT VERY COMFORTABLE EVERYTHING BRAND NEW AS SHOWN ,THANK YOU FOR THE GREAT SERVICE ?”
“Best customer experience I’ve had in a LONG time. Easy to make an appointment. Service was spectacular and kept me in budget. Best part was he was able to deliver it SAME DAY! made sure I was happy with the one I wanted. Let me try out as many mattresses as needed as many times till I made sure I was set. Thank you! Will definitely be recommending to my friends.”
11AM - 7PM
220 Reynolds Rd, Johnson City“The help I received from Erin I believe was his name was outstanding and quick which is what I needed . Molly at the desk was also very pleasant and efficient- Raymour and Flannigan is the only place I’ll get furniture from”
“Knowledgeable staff, patient with all the questions we had and walked us through every model on the floor having us try each one and showing us how our pressure points changed with air adjustments. Can not give them more credit for their help. We now are extremely happy with our purchase and are sleeping great knowing we can reach out to the store with any questions at any time. We highly recommend this location and this brand of beds!”