Williams Ford of Binghamton Service Dept receives mixed feedback from customers. Some report very positive experiences, describing the service as friendly and professional. Customers note satisfaction with thorough explanations of necessary and unnecessary work, and appreciate services like the shuttle. Specific departments, such as the Body Shop, are highlighted for going out of their way to provide good care. However, other reviews express significant dissatisfaction and a loss of faith in Ford. One customer reports major mechanical issues, like a cracked engine in a vehicle under ten years old, despite proper maintenance. Separately, there is also strong negative sentiment directed at the Ford brand itself, accusing it of poor values. The business itself has a long history in the area, originally purchased in 1970. Overall, recent service experiences are praised for being informative and professional, though broader trust in the brand appears damaged for some.
