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July 2024 by Nusrat Zahan
I had a truly awful experience with Verizon. Over the past three months, every single person I spoke to from Verizon has been unbelievably incompetent. I’ve never had to contact a company’s customer service so many times.
First, Tanvir from the Green Acres Mall store failed to give us BYOD credits for two lines when signing us up, so we were overcharged. When we finally noticed and brought it to their attention, it took them three months to issue the credits.
When we decided to leave Verizon, they locked our number. Customer service has been an absolute nightmare. I’ve been transferred from one department to another for over two hours now, and they keep asking the same questions despite me explaining the issue multiple times.
I’ve never experienced such blatant incompetence from a company before. Signing up with Verizon has wasted hours of my life, and I can’t wait to be done with them for good. This has been my worst nightmare.
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July 2024 by sonja killebrew
Tony was great! He helped me buy a 5G Verizon Home Internet. He explained everything. The customer service was amazing!
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July 2024 by Rachel Simone
I came here after dealing with another Verizon store that did nothing to help me and it was like night and day. The staff were so helpful and didn't try to pressure me into changing my plan. They did tell me that we could save money by opting into autopay, benefits of other plans, etc. They set up my new phone easily, ensured it worked, and answered all my questions.
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July 2024 by karina torres
Worst experience ever i had a situation back in august and i kept on speaking with them to fix my problem and they never did they will always kept on telling call back the manager is not here and when he was he would be like ill get back at you and never did he even gave us his number to text him that he was going to work on a solution to help us never did we called him and messaged him not one answer at all ,all for one employee that messed up our trade in.
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July 2024 by Rosalyn Powell
Tony and Sarang were excellent at helping us with our phone purchases at the Valley Stream Verizon store.
They were knowledgeable, professional, personable and so helpful.
They are definitely an asset to your Company.
It was a wonderful experience. We are very satisfied.
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June 2024 by Terri Brown
Shine, Sal and Kevin. All Have Excellent Hospitality and Outstanding Customer Service. Keep Up The Good Work Guy's. You Are The Best. God Bless. Peace and Love.
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June 2024 by Susan Aweodigie
Outstanding service
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June 2024 by Cyndi Rand
What an amazing place!
Tony helped me Friday with a new phone after my phone got water damaged and stopped working. He was very patient, helpful, kind and knowledgeable. I recommend this Verizon highly. (Unlike the location closer to my home... that place is truly horrific)
Tony..thank you for your outstanding customer service!!
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June 2024 by Lastephney Guthrie
Shine and Tony are amazing . Their customer service stands out . Thanks again guys , we appreciate you both ??
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June 2024 by Althea James
Great customer service. Patient, knowledgeable, and courteous.
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June 2024 by Glea Crawford
Tony was exceptionally helpful today. I got my new phone just in time for Mother's day.
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May 2024 by Fred
Shine was excellent
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May 2024 by Alandra Edwards
Tony & Shine was a very good help I recommend coming here. Their communication was great and good consumer service. I really appreciate them a lot.
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May 2024 by Tariq Burgher
Tony and shine they were very helpful from the start of the process to the finish they have great customer service ??????????
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May 2024 by Iris B
Shine was very helpful and I highly recommend highly!!!
