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August 2023 by Jennifer P.
Cesar Reinoso and the rest of the staff at Mazda Valley Stream made our experience purchasing a Mazda CX-5 as pleasant, professional and stress-free as possible. We were grateful that within a day we we able to pick up our car. I highly recommend this dealership.
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August 2023 by Michelle A.
Buying/leasing a car is a hassle. I know this because I'm on my 5th lease. The staff at Valley Stream Mazda make this process stress free. This is my 2nd lease with this dealership and I had the pleasure of working with Stephen. He is one of a kind and truly an exceptional human being! He made this process so easy and went above and beyond in so many ways. You can tell he takes great pride in his work.I also get my car serviced here and am pleased with the service. I've leased with other car dealers and they only care about making money off of you. This might not be the flashiest dealership, but they get the job done and done correctly. Thank you to the staff here especially Stephen and manager Dave!
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August 2023 by K. H.
This was my first visit and the staff was polite and attentive. Notable mentions specifically Alex @ the service intake area, Peter & Of course Will, professional, on point and kudos to Will with a customer today that didn't seem to "get it" . A video of what was done - high tech, very communicative.
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July 2023 by Anthony V.
I just purchased my new car and I dealt with William. He was a pleasure to deal with. I was given the price of the car and no games were played. I walked out of 3 other dealerships because they played price games, like: "internet price", different prices from website to actual price etc. William was straight with me and no games. Overall a very good experience.
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April 2023 by John K.
Scheduled a test drive for the CX 90 and was told all week it's available. When I showed up I was told that I couldn't drive if. Waste of time and terrible service. Stay away from this dealership!
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December 2022 by Amanda P.
This is my second time leasing with Mazda of Valley Stream and I will continue to lease with them! The customer service at this location is phenomenal. Eric is the best and has a great team!I worked directly with Mo both times leasing. Mo was INCREDIBLY helpful throughout the entire process. He went above and beyond to ensure that the process went smoothly and was there to answer any questions I had, in a timely manner! He handled everything for me throughout the entire process and I felt very taken care of! Seriously I have never experienced such professional and great customer service!On the day I picked up my new car, Mo took his time with me to ensure I had a great experience, and all my needs were met/questions were answered. I felt very taken care of. Tommy took his time helping me with all the paperwork.I love my new 2023 Mazda and all the cool new features of the car! Thank you!
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September 2022 by Nicholas K.
I had issues with my local Mazda service center so I decided to give Valley Stream a try. Brian was patient, polite and responsive. Their technicians were excellent and completed the service as promised. This is my new dealership now!
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August 2022 by John Y.
Worst dealership ever. Misquoted a lease as 10K miles when we negotiated 12K. Will never shop at any Mazda again and definitely not this one in Valley Stream. The guy that was super scammy was Kevin and I highly recommend you double-take his fake salesy personality and see through him.
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July 2022 by Boujoly Roosevelt B.
THIS IS STRICTLY FOR SERVICE!I arrived at 8:10 am for my appointment last week Wednesday morning. I have a scrap on my wheels. And I was in disbelief to encounter a service individual to be this rude on such an early morning. I brushed it off and gave the key, and confirmed the car. I came across him upon pulling up to the dealership lot the next day over the 24 hours gap period I was given to pick up the vehicle; 1:50 pm to be exact. And Brian's display of rudeness slowly and slowly started to escalate. We went back and forth about why I was there since he didn't call me first, but then I was only there because he said to come 24 hours later, two past noon for extra time. After miles of frustrated back and forth conversation, I had decided to take the vehicle with me, so I didn't have to deal with him anymore. My question to Mazda is, I have tires and wheels insurance package, and that's not the problem, so why are you allowing this guy to be the problem? My brand new vehicle is only three weeks old! I'm not sure what happened between him and his buddies at the mechanic. They returned the vehicle to me with scratches and chips, which, if I were to sell them the vehicle, it would have cost me thousands in decreasing value. The oil grease fingerprints from the steering wheel and surround was easier to remove. Hopefully next time they can return my vehicle back to me the same way I gave it to them.
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May 2022 by Michelle B.
Came here for an oil change today. Brian, the service advisor at the front desk was phenomenal! Very hospitable, friendly and welcoming. The service waiting area is very clean, with a big tv, leather chairs, fresh bagels, water and a k-cup machine. I am very happy with the service and I even received a text that included a video of the service on my car. So so awesome! CJ performed the service and I am very happy with the fast response! I am very grateful for Brian's welcoming presence and I was very pleased with the service! I will definitely be back for future service at this location!
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October 2021 by Julius Rosasco
Love mazda but the customer service sucks, tried to call for parts and they never pick up, parts department just has a voicmail that goes yo and hangs up
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October 2021 by Darryl A
It may be expensive but I'm always safe knowing when I leave my vehicle is in good shape and I feel better
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May 2021 by D B.
I had an extremely pleasant service and buying experience with Mazda of Valley Stream. My father and I purchased a brand new 2020 Mazda3 Hatchback from this dealership approximately 1 year ago. It was a fairly painless, transparent, and good-faith buying process. I recall the sales manager being extremely helpful, and the dealership also keep's an excellent selection of vehicles. I say this because my father and I were in the market for a new stick-shift Mazda3 (which is very rare to find) and this dealership had three manual Mazda3's in stock! Our Mazda is also the perfect specification, and we have since been very happy with our purchase.I made the mistake of taking my Mazda3 to Koeppel Mazda for windshield damage. Koeppel was not transparent about their process with fixing my car, basically lying to me that it would be their technicians fixing the windshield (when it is really an aftermarket company). On top of this, a customer backed up into my vehicle at Koeppel, and Koeppel's service manager was rude, secretive, and downright disrespectful to us as customers. They are an extremely negligent department.I say this because Mazda of Valley Stream was 10x better of an experience. We called ahead, scheduled a date for our first complementary service. Our service advisor was prompt in meeting us inside the dealership, gave us a correct estimate for the service costs and time to complete the service, and even complemented the rarity of our automobile. The service, which included an oil change, inspection, and computer module reset took less than 2hrs and was the most convenient and prompt experience yet. Our service manager even provided us with a voucher for a free car wash. If you live in the NYC area, Mazda of Valley Stream is worth the drive to get your car taken care of.
