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March 2024 by Valerie Gail Lim
Karen from Kay’s Green Acres is such a wonderful sales manager. She was so patient and was so accommodating with my questions. Got a very good deal from her too! I am so happy with my ring and the service.
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March 2024 by Happy Feet
Great staff always very helpful but they have a big problem with Securing peoples information if a staff member is entering a customer information into there very old Computers and someone is behind or aroun the person will be able to see it always I have notes that if they step away anyone near will have the ability to see and get all the information that open..
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March 2024 by angelo cut
Walked into Kay Jewelers at Green Acres Mall, Destiny helped me with the purchase of my diamond cross with the necklace. Destiny was just GREAT. Very friendly and approachable. The Manager Karen was one of the BEST Managers I have ever come across, very friendly and so very helpful. All the ladies were so knowledgeable. I will definitely be going back to purchase all my jewelry at Kay Jewelers. It was really GREAT Experience!!!Elizabeth C.
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February 2024 by Mikhail R
I was looking for a Gift for my mother’s birthday and Karen did a good job assisting me to find the right gift and i appreciate her for that. Customer service was really good.
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February 2024 by Brandon Henry
Wonderful helpful service
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February 2024 by Kim Kennedy
Excellent service by Karen
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February 2024 by FREE AT LAST
I’ve been shopping at this location for 10+ years. The level knowledge and customer service is always TOP NOTCH!!! Thank you Jocelyn and Abria, I learned that I could trade in and upgrade my jewelry… ? and it’s relatively easy to do!!! OUTSTANDING!!!
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January 2024 by Abigail DeJesus
Karen and Bree were very helpful. They worked hard to find SKU number of a watch I wanted and wrapped my gifts nicely.
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January 2024 by gregory howard
Karen was super helpful and professional! Her customer service is impeccable! She provides knowledgeable information about the products and takes pride in her work.
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December 2023 by Stephanie Renfroe
Karen was awesome as she helped me find the perfect matching set for myself. I told her what I had in mind and she showed me a few options. Karen made it easy to pick what I wanted without any pressure. Karen told me about the sales and the discounts that are available. Karen knows how important jewelery is to customers and was able to educate me on how to take care of it. I left happy as ever and will be back to purchase more for myself and family.
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December 2023 by Vanessa Ortiz
Jocelyn is phenomenal and an incredible support throughout my shopping experience. I will come back here again and ask for her. I absolutely recommend. She cares and even wrapped our gift as requested.
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December 2023 by GabrielKicks23
First time at the Kay jewelers, was an amazing experience , sale lady name Kyionna was so helpful , she made my experience great, was in and out, told her what I need an she figured it out, all was well. Cash completed and a happy face, happy holiday. I’m feeling great.
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December 2023 by Tryzeil Joseph
Perfect experience jay and the store manager Karen were simply lovely. It’s always a pleasure to wait for Karen to finish with a customer because I know she will make sure I get the perfect piece Everytime
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November 2023 by Penn J-Ruso
I always come here to get my diamonds cleaned and gold refurbished, few weeks back I came to get them sent out and since my husband finally came back from the military I decided to get him a anniversary present. I been approached by the manager Karen I believe her name is . And once I said cleaning she passed me off to another sales associate while the associate was clearly working on something the manager sat down and went on her phone, As if she didn’t want to assist me since I didn’t say “ I was looking for this and that” jocelyn assisted me and lord she was great! Her attitude was amazing verry giggly I love her energy. I decided not to get my husbands gift due to the managers brush off.. I came back 2 weeks later and I got assisted with Jocelyn again She’s very knowledge very nice and her vibe was just fantastic! I purchased the ring and my husband loved it. I want to rate this store five stars . But the manager seems to care more about sales/ commission rather than assisting. I always came back because of the past manager harris , sadly he’ moved on to another work as I heard . I don’t know if the manager was running low on her commission sales but I didn’t like the way I was brushed off to the next associate. Regardless of the manner I’m glad I met Jocelyn. She’s the reason why I will come back❤️ thanks Jocelyn❤️?
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October 2023 by Bhoj Adin
Marvelous team at this location. Karen is simply amazing and the most helpful. Her customer service skills are beyond what I have ever experienced. She leads an amazing team because they are the mirror of her. Karen and her team Jocelyn went out of her way to assist us in a matter that I thought was unresolvable. She kept updating me as she progressed with a solution. I would recommend her and this store for all future purchases. Amazing team!!!!!
