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June 2024 by Gwynn
Buying our dining table from James + James was a great experience. Any questions we had were answered almost immediately. We received the table a little earlier than expected. The delivery was extremely smooth. And most importantly we love our table, it is beautiful and will most definitely last a lifetime. We would recommend this company to anyone looking for beautiful, quality furniture.
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May 2024 by Gat Ray
I’m very pleased with my furniture
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March 2024 by Michelle Exantus
My family and I furnished our homes from James and we've received great service every time. They're very convenient and we will continue buying from him!!
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March 2024 by Bria
Worst place ever! Delivered a bed with bed bugs. Within days the whole house got bite marks , bomb the room with the bed & found dead bed bugs. I’m going to report this place! Never again…
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January 2024 by Dee Dee
James Furniture is the place to be!!!! The customer service is on point. I’ve dealt with both James and Shavi both awesome people. I pick their brain every chance I get and they never get tired of me. I’ve gotten my bedroom set and my sofa from them and i had no issue whatsoever with them. My mom got her living room here and no complaint, they were so patient with her. Thank you guys. I do recommend this place
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December 2023 by Lindsay Wilson
I ordered a stand, paid with debit. Was told it would be ready by a specific date. No call. I waited a day, and the I called. I called and left messages over a span of 4 days and not one was returned.I went into the store on the 5th day, and was then told that the item was never shipped, and that they will refund me.However, I explained while I understand the situation, it was not right that they did not return any of my several phone calls let alone that they did not inform me themselves. I asked the young lady behind the desk what would have happened if I didn’t come into the store myself? She says that well, on Monday (I came In on a Wednesday) that they learned they weren’t getting the item and that their phones were not working. I expressed that on Monday I should’ve been notified. She said “oh well.” The audacity was beyond disrespectful. Clearly, at that point it’s borderline theft! And purely a dishonest practice. You don’t tell a customer “oh well.” When they give you money, and you “ghost” them for over a week.Corrupt business. Never going back.
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December 2023 by tasha brown
James this is your best customer Marie you and your staff are the best I would recommend everyone to buy from you .your product and prices are fantastic I’ll always shop and come there thanks for everything love you
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December 2023 by Lindsay W.
I ordered a stand, paid with debit. Was told it would be ready by a specific date. No call. I waited a day, and the I called. I called and left messages over a span of 4 days and not one was returned. I went into the store on the 5th day, and was then told that the item was never shipped, and that they will refund me. However, I explained while I understand the situation, it was not right that they did not return any of my several phone calls let alone that they did not inform me themselves. I asked the young lady behind the desk what would have happened if I didn't come into the store myself? She says that well, on Monday (I came In on a Wednesday) that they learned they weren't getting the item and that their phones were not working. I expressed that on Monday I should've been notified. She said "oh well." The audacity was beyond disrespectful. Clearly, at that point it's borderline theft! And purely a dishonest practice. You don't tell a customer "oh well." When they give you money, and you "ghost" them for over a week. Corrupt business. Never going back.
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October 2023 by barbi yellin
My husband I searched for a company to build for us a very large, square dining room table. James and James offers custom made furniture made of the most beautiful wood I could have ever imagined. We had a choice of beautiful stains, types of legs or pedestal to support the table, and we had a choice of chairs. We were told how long it would take and we received our stunning dining room set in the precise time frame predicted. We are so thrilled with the finished product!!!
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October 2023 by Captain America
If you buy anything from James you will get cheated James don't send you the brand he displays on the floor when you buy pay your money James go through the other books and look for the look a like because it cheaper and his profile margins is bigger so that's why when the furniture gets to your house it's look cheap and it's garbage for example you will buy something from Coaster and he will send you something from Glory furniture you will buy something from ASHLEY and you will get something cheap
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August 2023 by AG F
Ordered a custom dining table after seeing an instagram ad ? I was nervous, but wow I didn’t need to be. They gave me some advice about stain color which turned out to be the perfect fit. The table showed up exactly the predicted amount of time later that they estimated, incredibly smooth professional delivery, and the table itself is spectacular. The craftsmanship is impressive, and I am so thrilled.
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April 2023 by Suzette Cook
The two pieces of furniture I ordered are absolutely beautiful. All of the staff I have interacted with have all been very friendly, helpful, and they reply back quickly. I’m so happy with the furniture.
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October 2022 by ASAD HAFEEZ
Please don’t buy furniture from this shop they promise you to delivery brand new but they deliver the display or the open box please beware from them they are thief. Owner is very rudely
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April 2022 by Laila Naqvi
Very disappointed...Furniture quality is very badd..never go to this place please..pathetic quality..
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January 2022 by Simone R. R
I have been going to this establishment for almost 5 years. Up until about 3 weeks ago I trusted the integrity and professionalism of the business....WELP.....not anymore.I went in to purchase bedroom furniture around 11/17/21. I was told in 3 days it would be delivered. On day I was told 5 more days.Then 30 mins after that call, someone called and asked if I would be home within the next 45 minutes. Once it was delivered I realized they had delivered the store model.. without even so much as a conversation. I called the very next day to complain and was told under no circumstances would they ever sell a customer a store model without their consent.So I physically went into the store the next day, and what do you know there was an empty space where the floor model piece just was a few days prior. Not only was I now paying FULL price for a USED item; I called, complained, called with no return phone call. Finally 2 weeks later, James says he would return $50 and provide us with the missing brackets needed to hang the shelves in the unit. So we have a used, scratched, partially functional item. Week 3, I called James to remind him that I was still waiting. He casually says " oh God I forgot all about you".Customer Service Rule 1-100.... DON'T EVER MAKE THE CUSTOMER FEEL NEGLECTED OR UNIMPORTANT. I go in 2 days after that very offensive call, and he dumps the brackets wrapped in saran wrap into my hand. No hello, apologies, NOTHING. So, I will never shop there, and will not recommend them to anyone. They are dishonest, and do not value my money or my time.
