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October 2023 by Kemoy B.
South shore Hyundai is the absolute worst. Very disappointing and frustrating service. I would never recommend them to anyone and never go back there. I have gone in a multiple occasions and always left frustrated. I left my car there for 48 hrs only to come back, no work was done. I walked past my car just sitting in malls parking lot. I took my car and left. I went in for an oil change only find oil leaking from my car, I was told they damaged the oil drain plug. Their service department is horrible. Called the parts department for a basic grommet bushing because every other auto store says I have to get it from the dealer, only to be disrespected by so called parts specialist because he didn't know anything about the part I wanted. I recommend you do your research before ever going to their service center because you'll most likely leave with your car in a worst state than you went in.
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October 2023 by migmar dorjee s.
The financing team ripped me off. My hard earned money was no less than a fine dine for them. I paid 10,000$ for down payment to lower my monthly payment but when I checked my car payment I was paying full msrp of the car. They just ate my 10,000$ and I hope they had a good meal with that money not realizing how hard was it to save that money for an individual who is struggling. Never going back to this place . They deceived me and I hope no one gets deceived after this. Leaving 1 star coz thats the lowest here, even a star is too much high for this horrible deceiving place.
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October 2023 by Jay B.
In the past three years I have had terrible experience after terrible experience with this dealership. The service department is unprofessional, poor at communicating updates on the time my vehicle would be ready, and nonchalant attitudes about concerns. The sales representatives kept calling two times a day after I requested multiple times not to be contacted because I would not be renewing my lease. I would not recommend this dealership.
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October 2023 by T P.
This dealership took my car in for recalls, 5 days later they called me to tel me that my car was stolen off their lot. I later on received red light tickets for that car that was dated only 24 hours after I dropped my car off to them!! They did not report the car stolen to the police. They have refused to give me information from their liability insurance so that I can put a claim in as my car insurance company refuses to pay for this as Hyundai is liable. I have been stuck paying a car note for a car that I do not even have. I have called numerous times, recently whas told I would be called back in a day and nothing! DO NOT bring your car here for any reason. DO NOT buy a car from them! Go to another dealer!
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August 2023 by J F.
Very deceptive pricing. Tried to add on 6.5% dealer fee stating supply and demand. Then was willing to take off when I said no. Bye bye. Use caution here folks.
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August 2023 by Ale G.
Worse dealer ever . All they want to do is sell u a car and sneak in stupid useless mats to up the price . They messed up on my title so bad , put w completely different stamp on the title now that im trying to trade in my car its such a huge problem. They put td finance meanwhile it was hyundai finance . Horrible plain horrible
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May 2023 by Teresa M.
Was ready to close a deal on a 24k Kia Sportage. All was good until I saw a 65 dollar Fuel Charge. When I questioned this I was told all dealers charge you for fuel. I said take that fee off or I am out of here. They didn't , so now I am looking for a car .
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April 2023 by Google user
Where do I begin. PLEASE DO NOT ALLOW THE FRIENDLY STAFF TO MISLEAD YOU. I mistakenly put my trust as well as safety in the hands of the employees at this location. And time after time, I have been let down. The carelessness of those responsible for doing maintenance work on the vehicles is sickening. My safety as well as my families safety has been put at risk due to individuals who care more about rushing to the next vehicle rather than ensuring that the vehicles leaving the shop are in good condition. I am very specific with issues or concerns I have with my vehicle, and I am very realistic and understanding that not everything can be caught. But having spoken to other mechanics who have to work on my car a day after I leave hyundai's service department; they inform me that there is no way this could have been missed and hyundai's service employees are more focused with rushing my car along when things are not okay. A car inspection was performed on my car. However, a thorough, systematic, point-to-point check of major aspects of my car structure was not conducted. One day after my inspection was approved, my car continued to experience the issue I addressed and left me and my newborn stranded in the middle of the road because my car shut off as I was driving. I am disappointed, but more than anything, I fear for other who place their care with the service department at Valley Stream because if they can do this to me, it must be happening to others.
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April 2023 by brittney osborne
Where do I begin. PLEASE DO NOT ALLOW THE FRIENDLY STAFF TO MISLEAD YOU. I mistakenly put my trust as well as safety in the hands of the employees at this location. And time after time, I have been let down. The carelessness of those responsible for doing maintenance work on the vehicles is sickening. My safety as well as my families safety has been put at risk due to individuals who care more about rushing to the next vehicle rather than ensuring that the vehicles leaving the shop are in good condition. I am very specific with issues or concerns I have with my vehicle, and I am very realistic and understanding that not everything can be caught. But having spoken to other mechanics who have to work on my car a day after I leave hyundai's service department; they inform me that there is no way this could have been missed and hyundai's service employees are more focused with rushing my car along when things are not okay. A car inspection was performed on my car. However, a thorough, systematic, point-to-point check of major aspects of my car structure was not conducted. One day after my inspection was approved, my car continued to experience the issue I addressed and left me and my newborn stranded in the middle of the road because my car shut off as I was driving. I am disappointed, but more than anything, I fear for other who place their care with the service department at Valley Stream because if they can do this to me, it must be happening to others.
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April 2023 by Betsy Kass
Isiah has been wonderful every time I come for service. They're helpful and friendly. Never a long wait for routine stuff. Highly recommend
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April 2023 by Amro H.
Took my vehicle there on April 12 about 8am for service. I was told I needed a new muffler or engine. The dealer told me it may take about a month. The dealer told me that they don't have a loaner to lend me. So I'm supposed to suffer spending to much money to rent a car or take car service.
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March 2023 by Imran Qureshi
Not sure why there are so many bad reviews. They were very helpful, straightforward, and didn’t try to scam or take advantage of me. Overall very professional.
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February 2023 by Brian Hearne
Made a service appointment with a representative from this service dept in advance. Was given a date and time. Arrived for my appointment and the service rep who met me to check in tells me my appointment is not on the schedule. This was for my first service and a New York State inspection. Since i was not on the schedule the service tech said i could stay but because they are short staffed, it may be 2-3 hours or more before i can be done. I left disgusted and annoyed. I would not recommend this dealership for service.
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January 2023 by James “Spruce” Villarruel
How hard is it to be a decent person? Apparently it's very hard for these people. They don't truly care about the customer. This was hands-down the worst customer service experience I have ever had in my life. I thought I was the only person but it seems many other people feel the same way about this place. Scum of the earth work here. It took 2 months of my car being there to tell me they don't want the responsibility of repairing it. Nothing but made-up excuses before that.
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January 2023 by Stephen Simas
Other than the young man (Randy) who greeted me in the service garage, the service was terrible. The service writer was void of any personality and tried to up sell me into ridiculously priced services. Had an appointment for recalls, estimated with 90mins work, which apparently means nothing as they informed me it wouldn't be ready until end of day. Screwed up my plans for staying there and waiting for it to be done and required two rides now. Didn't have an after hour pickup protocol and was expected to be there when they closed at 430pm. I guess they don't accommodate people who work later than 430pm, even when their sales department is open until 8pm. Trying to get it setup up for them to leave the keys with their sales team for an after close pickup was like getting an act of congress. The woman I dealt with couldn't have been more incompetent, but she had the word "no" down pretty good...as in: "no" to every suggestions I made "no" solutions of her own "no" return calls "no" customer service insticts So there is "No" chance that will returning to this terrible dealership!
