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October 2024 by Emilia Maria
I want to share my experience with this branch. It's the first time I've been there. I exchanged some old bills. They treated me very well. Fast and very friendly. I'm very happy because it's my new bank.
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August 2024 by Rose V.
Best customer service.
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August 2024 by Natassia Ferguson
I went to the bank and deposited my money and was given a receipt showing the deposit. The deposit did not show up in my account I called customer service and was told that I had to go back to the branch to have it researched. I was overwhelmed because I needed to have the fund in the account to pay a bill. Customer service at the Green Acres branch is extremely poor. I have gone there before and was dissatisfied with the service and ask to speak with a Manager and was told that they did not have one. When my issue with my cash is resolved I will no longer visit that branch.
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March 2024 by Denise Catlyn
I went to Capital One Bank today because I had a bank check from Capital One Bank. I made mistake with the name and the amount on the check. I was told that I would have to pay additional $10 to change it. So I asked to speak to the manager she told me there is no manager or assistant manager at the bank never heard of no one higher up is not present at a bank. Supposed it was an emergency. I was disappointed about the service I was provided today and I never heard of a bank that charges there customers for a bank check. Bank checks money orders should be free if you have an account. Now I have to go to my other bank account and have them to mail a check to me.My bank It is not here in NY it is inconvenient.
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November 2023 by B Smith
Everyone is friendly.
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November 2023 by Dutchess
I was there on 8/16 to inquire about transferring my daughter custodial account to a CD account in my name, unpon entering the bank Mayra was unhelpful and told me to do that transaction online, So why are you there? why is that bank there? Pretty soon customers will not need you there. a job in banking industry will be prettymuch non existence. Mayra you are too old to be acting like that. That career will diminish in a few years so enjoy it while it last.
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November 2023 by T. Houze
Capital One should extend their hours at least to 12:30pm
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September 2023 by Nad Lat
I was there on 8/16 to inquire about transferring my daughter custodial account to a CD account in my name, unpon entering the bank Mayra was unhelpful and told me to do that transaction online, So why are you there? why is that bank there? Pretty soon customers will not need you there. a job in banking industry will be prettymuch non existence. Mayra you are too old to be acting like that. That career will diminish in a few years so enjoy it while it last.
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September 2023 by Danielle B
Drive Thru ATM took cash during deposit and did not add funds to my account . Its been a hassle with the claims department .
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September 2023 by Latch
I was there on 8/16 to inquire about transferring my daughter custodial account to a CD account in my name, unpon entering the bank Mayra was unhelpful and told me to do that transaction online, So why are you there? why is that bank there? Pretty soon customers will not need you there. a job in banking industry will be prettymuch non existence. Mayra you are too old to be acting like that. That career will diminish in a few years so enjoy it while it last.
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May 2023 by Glynnis J
They don't even deserve a half star. Terrible, rude tellers. I went in to make an inquiry and the teller asked me for everything except my social security number. I walked out and never looked back. She had a very cold and lackadaisical demeanor. I wouldn't recommend this bank to anyone!
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May 2023 by Sandra Allicock
Two months ago, I went to the bank and did not look at my receipt for my cash deposit on my way back to work. I looked at the receipt and my deposit was not on the receipt. However, the bank called me back and said there was a glitch in the system. I got my money back and you put the money back in my account.
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April 2023 by Tawfiq Ahmed
A message to Melissa Aucone,“Sr. Multi Site Market Manager”Your organization’s value statement is “Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.” When you have employees like Mayra Hercules barking mad at clients that she has to go home and cant help with a simple banking question. Not only she was rude but very disrespectful in a way made me feel very disturbed.It is appalling to witness an employee of such a respected chain to behave in such a manner. It was my very first time banking with CO and I have never experienced anything like this before. The reviews tells a lot about the culture that has been set up in this branch and I wonder why the regional management isnt doing anything a bout it.Only one good encounter I had with a young gentleman on the lobby with Ipad who seemed caring but having these types of unprofessional/toxic coworkers around good employees is a bad influence and negative reputation to the organization.I really hope the higher management can take some action towards their employees because they are letting business walk out from their door.Would love to hear back from Melissa herself.
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April 2023 by JE Howard
Tried to have beneficiaries forms notarized was told onetime notary had covid ,called today notary on vacation. frustrated!
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January 2023 by Emma Yanson
Lately the bank have nobody to notarize beneficiaries of new CD. They give you a form for outside person to notarize your beneficiaries, bring back the notarized form form to the bank so as to register the beneficiaries- two extra task for their customers to do to complete a transaction. This is a horrible way to treat a customer .My question is what happens to your money if you die from a heart attack or accident after leaving the bank. to notarize your beneficiaries? Will your love ones get your CD money ? If they get it , how long and what must they do to get your CD money?Suggestion, put the beneficiaries as soon as a CD is opened. This is what was done before, why the change ?
