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December 2023 by Keith Peterkin
DO NOT USE THIS BUSINESS! Horrible service. Theives, they will attempt to say you need repairs that you don't need. They use junkyard and aftermarket parts. Overcharge for labor and parts. Service reps are rude and nasty. DO NOT USE THIS SERVICE!
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November 2023 by Steven G.
I am writing to express my profound dissatisfaction and concern about the unethical business practices I experienced at your dealership BICAL CHEVROLET 709 W. MERRICK ROAD, VALLEY STREAM, NY, which had taken advantage of my family's immigrant status and concealed damage to the engine of the car my father purchased.He visited your dealership with the intention of purchasing a reliable vehicle for his family. As an immigrant who recently arrived in this country, He was unfamiliar with the automotive market and relied on the integrity of your dealership to provide him with a fair and honest transaction. Unfortunately, our trust was gravely misplaced.He purchased a 2018 Dodge Grand Caravan from BICAL CHEVROLET dealership, with the understanding that the car was in good working condition and had undergone a thorough inspection. Regrettably, I soon discovered that the engine had significant damage, which had been concealed from me during the sales process. This damage has resulted in significant repair costs that I cannot afford, and it has placed a substantial burden on my family.I believe that BICAL CHEVROLET actions were deceptive and exploitative, specifically targeting immigrants who may not be fully aware of their rights and the automotive market in this country. This unethical conduct is not only morally reprehensible but also violates the principles of honesty and fairness that should govern business transactions. I WOULD NOT TRUST THIS DEALERSHIP......
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October 2023 by Augustus Griffin
Brought and traded 5 cars, SUV's at Bical. All good Many years. Never stuck on the road..
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September 2023 by Rafael Gonzalez
Always a great experience. Ask for Johan great sales guy. Will have you in and out quickly.
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June 2023 by Michael Jans
My wife and I were driving down the highway when our 2022 Equinox (bought from elsewhere) made a loud noise and the check engine light came on. The car was not shifting gears and the engine was racing, so we came here to the service center since it was the closest dealer. After getting here and explaining what happened, they turned us away and told us to try coming back in a few weeks. I told them the car was unsafe to drive and I wasn't sure if it would make it off their lot. They didn't care! They refused to even look at the car, let alone have it checked in for service. We ended up getting a tow truck to get us out of their lot and bring the car to another dealership (East Hills Chevy in Freeport) where they actually cared and said they'd look at it within a day or so, as soon as they could. Don't bother coming to this dealer in any kind of emergency, they'll just tell you to get lost.
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June 2023 by Sarina S.
After I posted a negative review, one of Chevy's managers reached out to me and ended up reimbursing me for the cost of having to get my alignment fixed elsewhere. I appreciate them doing that and really hope noone else goes through what I did.
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March 2023 by James Easter
The service was great and will return for more service when needed.
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January 2023 by Mike P.
I inquired about a car listed on multiple sites. When I arrived they told me the car was already sold and was waiting on a title. The car had been sold 2 weeks prior to my inquiry I called about 8 times regarding scheduling in the week leading up only to be informed the car is not available. Extremely inconvenient scenario I was placed in thanks to the unreliability of the staff at this location. Very inept and unreliable staff. Plenty of better options in the area. Strongly recommend not wasting your time here.
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December 2022 by Skorca “From” illy
Nice cars on display great coffee machine
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October 2022 by Delaney Mclean
I went in again to Bical Chevy without n appointment n once again Bradley was very ACCOMMODATING. My car lights for stability track , AWD assist , park assit , engine lights n a few more came on so it was URGENT for me as I had to get back to work at 11pm that night. I was there for a few hours , about 5 n a half hours where they checked it thoroughly n I was able to drive home lights free. I must say , the big bosses I am not a fan of but as for Bradley n Mike n the mechanics there I appreciate n recommend them hands down . Whenever I c Bradley my anxiety goes away as I know I'm in good hands. Labor cost me a great penny everytime but as long as the problem is fixed I'm a very happy camper. I love when they're able to keep my car purring like a kitten , yes it runs smooth like silk on ur skin after they fix her up. THANK U FOR UR HARD WORK EVERYONE WHO PLAYS APART IN MY CARS GREAT HEALTH. THANK U ESPECIALLY BRADLEY.
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August 2022 by Ruze O.
Highly disappointed, after a successful lease contract of my 2019 Equinox premiere and receiving an extension on the lease, due to the pandemic no vehicle's available part issues, only to have it from in front of my house without even a phone call, is highly unprofessional. Mind you I've never missed a payment I even made a payment the day before they took the vehicle. When I spoke with the reinstatement department (they were extremely helpful and nice) they explained that when I declined the latest offer the clock started ticking. now I didn't accept that offer because they only had 3 vehicles (trailblazers) which is a huge step down and my payments would go from $255 a month to 1.5x that plus another $5000.00 down or receive an extension and wait for more vehicles as per instructions from my sales rep Ms. Nova, I choose the later. The reinstatement dept also explained that when they called the dealership Bical Chevrolet and asked what's my status they were told I didn't have one. I feel this is a grand opportunity for my sales rep to call me considering the fact I'm waiting on more vehicles. Ms. Nova and I have at least 20-30 prior calls and texts messages, this part is even more shocking. I reached out to Ms. Novadene only to have her hang-up (decline) my phone call twice. The new registration just came in which I now have no use for all because of a lack of communication.
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July 2022 by David P
They took care of me like they usually do! The place is always clean and the staff is friendly! They keep my car running
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June 2022 by Matilda Oz
Great and fast service.
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February 2022 by Luis U.
i went for my oil chnge tire rotetion and cabin air filter change they work like 50 minutes and charge me for labor $260.00 plus parts they are incredible i don't know if going to come back.
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August 2021 by Maureen Daly
Terrific experience! Great people