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August 2024 by Paul Candela
Scheduled the vehicles first service for an oil change and tire rotation with a 10am appt time. 1045 I noticed the truck was not even touched still sitting outside so I asked for my keys to leave, not a care in the world from staff, its worth the money I just paid to get the oil done in 15 minutes down the block than for free at Bical service, PS it's 90 degrees in your waiting room.
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August 2024 by Prince Opoku
Highly appreciative for the service I was offered by the service department concerning my tire replacement. I never had my car from this dealership but I was welcomed and treated with respect. BRADLEY of service department thank you, his customer service was excellent. I recommend this dealership to anyone.
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April 2024 by Najai Najai
All this money we spend at dealerships and they don't offer free snacks for the customers sitting there waiting for hours..smh.
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December 2023 by Keith Peterkin
DO NOT USE THIS BUSINESS! Horrible service. Theives, they will attempt to say you need repairs that you don't need. They use junkyard and aftermarket parts. Overcharge for labor and parts. Service reps are rude and nasty. DO NOT USE THIS SERVICE!
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November 2023 by Steven G.
I am writing to express my profound dissatisfaction and concern about the unethical business practices I experienced at your dealership BICAL CHEVROLET 709 W. MERRICK ROAD, VALLEY STREAM, NY, which had taken advantage of my family's immigrant status and concealed damage to the engine of the car my father purchased.He visited your dealership with the intention of purchasing a reliable vehicle for his family. As an immigrant who recently arrived in this country, He was unfamiliar with the automotive market and relied on the integrity of your dealership to provide him with a fair and honest transaction. Unfortunately, our trust was gravely misplaced.He purchased a 2018 Dodge Grand Caravan from BICAL CHEVROLET dealership, with the understanding that the car was in good working condition and had undergone a thorough inspection. Regrettably, I soon discovered that the engine had significant damage, which had been concealed from me during the sales process. This damage has resulted in significant repair costs that I cannot afford, and it has placed a substantial burden on my family.I believe that BICAL CHEVROLET actions were deceptive and exploitative, specifically targeting immigrants who may not be fully aware of their rights and the automotive market in this country. This unethical conduct is not only morally reprehensible but also violates the principles of honesty and fairness that should govern business transactions. I WOULD NOT TRUST THIS DEALERSHIP......
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October 2023 by Augustus Griffin
Brought and traded 5 cars, SUV's at Bical. All good Many years. Never stuck on the road..
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September 2023 by Rafael Gonzalez
Always a great experience. Ask for Johan great sales guy. Will have you in and out quickly.
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September 2023 by socadan
Good service
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September 2023 by Rachael Williamson Hosein
Great staff great help
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September 2023 by EDWARD CONNELLY
A honest service department...
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June 2023 by Michael Jans
My wife and I were driving down the highway when our 2022 Equinox (bought from elsewhere) made a loud noise and the check engine light came on. The car was not shifting gears and the engine was racing, so we came here to the service center since it was the closest dealer. After getting here and explaining what happened, they turned us away and told us to try coming back in a few weeks. I told them the car was unsafe to drive and I wasn't sure if it would make it off their lot. They didn't care! They refused to even look at the car, let alone have it checked in for service. We ended up getting a tow truck to get us out of their lot and bring the car to another dealership (East Hills Chevy in Freeport) where they actually cared and said they'd look at it within a day or so, as soon as they could. Don't bother coming to this dealer in any kind of emergency, they'll just tell you to get lost.
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June 2023 by Sarina S.
After I posted a negative review, one of Chevy's managers reached out to me and ended up reimbursing me for the cost of having to get my alignment fixed elsewhere. I appreciate them doing that and really hope noone else goes through what I did.
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March 2023 by James Easter
The service was great and will return for more service when needed.
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January 2023 by Mike P.
I inquired about a car listed on multiple sites. When I arrived they told me the car was already sold and was waiting on a title. The car had been sold 2 weeks prior to my inquiry I called about 8 times regarding scheduling in the week leading up only to be informed the car is not available. Extremely inconvenient scenario I was placed in thanks to the unreliability of the staff at this location. Very inept and unreliable staff. Plenty of better options in the area. Strongly recommend not wasting your time here.
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December 2022 by Skorca “From” illy
Nice cars on display great coffee machine
