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March 2024 by BARBARA MCNEARY
Desk workers in the front need training and should not just slam down the phone repeatedly when members call to ask if the sauna or some other part of the facility is operational. Sauna was not working 2 days in a row and I had to call to get "Chris" on the phone repeatedly because when calls come in reception does not answer and call is disconnected. This discourtesy is not warranted and is a detriment to/ soilsthe image of a 24-hour gym.
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February 2024 by Alexander Hernandez
Very messy and not good customer service
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February 2024 by Matthew DeMaio
I am extremely disappointed with my experience at 24 Hour Fitness Valleystream. As a member for over six years, I have witnessed a steady decline in the quality of this gym. The equipment is constantly breaking down and instead of fixing or replacing it, the staff seems to turn a blind eye.One of the most frustrating aspects is the lack of essential equipment. The gym used to have a sufficient number of assault bikes and rowers, but now they have none. It is incredibly inconvenient and disappointing to arrive at the gym only to find that the equipment I rely on for my workouts is no longer available.Furthermore, the broken equipment is rarely fixed. I have reported numerous issues with machines, only to see them remain out of order for weeks or even months. This neglect shows a complete lack of concern for the members' experience and their commitment to maintaining a functional and safe environment.The lack of proper upkeep extends beyond the equipment. Weights are never racked and are scattered all over the gym. Not only is this a safety hazard, but it also creates a chaotic and disorganized atmosphere. It is frustrating to spend a significant amount of time searching for the weights I need, especially when I am paying for a gym membership.Additionally, the overall cleanliness of the facility is appalling. The gym is now dirty and unkempt, with trash left lying around and uncleaned areas. It is disheartening to witness such a decline in the cleanliness standards of a gym I once enjoyed visiting.To add insult to injury, the annual maintenance fee that I am required to pay has become a complete waste. It is evident that the funds from this fee are not being utilized for the maintenance and improvement of the gym. Instead, it feels like an unnecessary expense that only serves to further frustrate members.After enduring years of declining quality, I have made the difficult decision to leave as a customer. It is disheartening to see a gym I once enjoyed and relied on become a shadow of its former self. I can no longer justify paying for a membership that does not provide the equipment, cleanliness, and overall experience that I expect and deserve.
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February 2024 by Marie W
On my 2nd year membership and I think I’m just about over this place. Literally it does not matter what time of day you come- all of the equipment is being used even if it’s occupied by someone doing video production for social media. Im so over it all. Can’t even workout because the gym sells more memberships than what the gym has the capacity for. It’s sucks this is within my neighborhood and I can’t even use it. Let’s not even get started on the number of equipment that does not work properly work or the people that steal the equipment. Ongoing issues man .
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January 2024 by A Person
Annoying ash, they didn’t want to let me use my free one day pass. Bro said u gotta pay 25 bucks. no way bro thought I would pay 25 for that goofy ahhh gym ??
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January 2024 by Andrew Z
24 Fitness club that not accept 24 fitness guest pass, want charfw me 25$ for one visit .. Avoid those scammers, just go somewhere else
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January 2024 by Allison Aparicio
Dirty gym !
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January 2024 by Jay R
Gym is filthy and bathroom are gross and have mold, equipment is broken and heard from staff that once the lease is up they are not renewing so its all a waste for this membership! Also all their responses on the reviews are generic (copy & paste, they don't do anything about it) plenty of staff have left already! Don't waste your money!
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December 2023 by Shirley Lewis
Junior- The Water Aerobics Instructor always gives an intense workout.It's a Total Body Workout in the WaterThe buoyancy of the water helps to enable your movements leaving you invigorated afterwards
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December 2023 by Allison Mcgregor
Since I have joined 24 hr Fitness located in Valley Stream Long Island NYFor months now my favorite Dance Instructor Gaell is not being scheduled hence why I have a membership is to workout with her myself and other members informed the manager 'Brain" about this and her did nothing my dues are still being paid on time and I have NO service I also froze my account because of the situation but they still charge me a partial fee monthlyI tried to reach out to the cooperate office about this and still nothing is being doneMy Gym Instructor want to teach her 24hr Dance class and her followers myself included wants to dance with her but management is not allowing this I'm being robbed by the facility for it has been months I have not got any service I have tried other Gyms and Instructors but there is none compares to her they won't even sub her classes or replace it with anyone else like "Shawn" who is also really good I work Mon-Fri so only weekends I have time to Dance there 24 hr Fitness owes me Money for Services NOT RenderedThe Management team is NOT doing a good job of keeping current members satisfied and he's not Customer Service friendly either but is always advertising Promotions to get people money to join I feel as if they should also extend the Dance Studio for these named Instructors for, they draw a very large crowd when they are sporadically on scheduleCan 24hr put Shawn and Gaell back on Saturday's schedule so we can Dance and get our workout and the service we are paying for
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December 2023 by Lizzy McFarlane
The only good thing about this gym is that it is open 24 hours. The manager is non- responsive and has been caught in lies . The machines are often broken and the place of FILTHY. They need to have someone cleaning 24 hours. They need to replace the old equipment.I attend A 24 HOUR Planet Fitness in Florida and that gym, which is much cheaper , is spotless. This gym is a disgrace and unfortunately, I feel that 24 Hour Fitness would not maintain the gym poorly in a white neighborhood.
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December 2023 by A Williams
Pros about this Gym locationPro: Open 24hrs, may be convenient to your location of living, not too many/no TikTok heads in there recording themselves lift wrong, more friendly gym heads in there than noneCons: It is dirty, almost every piece of equipment(Treadmill/Stairmaster/Bicycle's) is broken ruining your workout, weights are scattered everywhere or just missing, majority of the time the paper towels and disinfectant spray is empty or missing, no 'Silver' membership option which makes you feel like you’re paying that much for a..not so good time.Literally only join this Gym location if its close to you and if you don't mind dealing with the Cons. y'all stay hydrated tho.
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December 2023 by Cotton Candy HG
I love this gym. I enjoy the hours and the classes. I wish they had more dance classes in the evening. The cleaning of the pool also needs to be more frequent
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October 2023 by Joseph Cort
The tall black guy has a grey patch in his hair he’s crazy. Idk what happened before I walked in but he was talking to some younger black kids and telling them how “he’s heartless and his if one of them have a heart attack like bronny james Jr he won’t help them of calm an ambulance so don’t even bother asking him for help” he was ranting and pacing back and forth in the desk area I genuinely thought he was drunk or not to be disrespectful on cocaine or something he was very jittery. My friend and I were also trying to get daily passes $25 each and he denied us cause it was 10:05 pm they can’t take passes past 10:00… so he denied the gym the easiest $50 cause we were 5 minutes late. I get it he’s just doing his job but he was also being disrespectful to a group of kids the moment I walked in there. I judge people based on how they treat everybody not just me and I can tell you that guy is not a good guy. I don’t like to assume things but if he wasn’t on drugs he has to be unstable in the head because there’s no excuse for the way he was making fun of someone’s kid having a heart attack.. I don’t know his name but you guys need to speak to that man and if any of you guys go into the gym seeing him just be careful he is crazy. And I don’t know what’s wrong with him but they shouldn’t have people that mentally unstable working there.
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October 2023 by Christopher Vazquez
The employees of this gym were cool with people at the gym attempting to jump me outside after schooling them in a basketball game. They had no intention of calming these guys down, even after the provokers put their hands on me in the gym lobby. The front desk attendee told me that he did not care and told me to go outside and get what I have coming. They also take a long time to fix equipment. I am upset this went down last night over a game of pick up basketball. I am a black belt in Tae Kwon Do and the 2015 Unsung Hero of LI Football, I do not want to be provoked into violence. The truth hurts. Always protect the truth. Stay nice people. I revoked my membership ✌️