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August 2024 by David Hodgson
Poor customer service if anything goes wrong. They failed to pick up my empty container for days
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July 2024 by James Lee
Order for guaranteed delivery time was cancelled without my knowledge. They even told me that I cancelled it in one of the phone calls, despite saying that they cancelled it on their end right on the day of delivery because they would not be able to deliver on time. Container was late by around 4 hours, and they told me that they were within their delivery window when the delivery window was adjusted multiple times in the day of delivery.
Edit:
I had ordered the guaranteed delivery for AM delivery by paying extra money. My review on delivery window is based on guaranteed delivery and not the standard delivery. This was cancelled on the morning of the day of delivery without my permission or knowledge.
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July 2024 by Charlie Goldstein
Melido is the best.
Helps with placement of the pod on property. He understood the regulations of the town. I strongly recommend their service...top notch!
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May 2024 by Sang Lee
Great service! Very helpful that they can store it while we were having our house built
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May 2024 by Chris Siffel
Quick, easy & professional. Melido Garcia was great.
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February 2024 by Shannon Steen
Most aspects of the experience were great, but when they had to delay the delivery of my POD to me, they didn't allow for extra time before they charged me another month's rental.
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January 2024 by Kim Iannantuano
Excellent all-round!
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October 2023 by Natasha Mckiver
Excellent
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October 2023 by louis vizioli
Very good experience. Excellent support and communication
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October 2023 by David Pettit
On Jul 6, 2023 a pod was supposed to be picked up. The driver was incompetent and backed into our car port and destroyed our gutters. We have been trying since then to collect for the damage done. We were promised a claim check a month ago and now the Pod customer advocate, Tia, will not return any calls as we try to find out the status of our claim. We have npbeen trying for the last two weeks to get a returned call for multiple messages left on her voice mail. My only remaining option is to take Pods to small claims court.
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October 2023 by David P.
on 10/3 I posted a review regarding a problem I had with PODS. It has now been resolved. After trying to get a response for two weeks regarding our claim for damages we were told the signed release had not been received and that was the reason for the delay. A release had been e-mailed on 8/15 but it was not sent attached to the original e-mail. At no time were we told you needed to respond to the original e-mail or they would not receive the attachment. We printed the release, signed it, scanned it and created a new e-mail to send the release. Since it was a new e-mail the PODS customer advocate did not receive the release. This did not make any sense to us but we finally faxed a signed release and it was received and a check is now in process.
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August 2023 by Robert Boyd
I was scheduled for pick up on Monday 8/21/23- no show, no notice.Called, texted, chatted, emailed - no answer, calls dropped.3 hours on the phone today (Tuesday), was finally told that it would be picked up Wednesday. But is scheduled between 3-6PM. After 2 days waiting I needed it picked up first thing.I sold my house. New family with kids tried to move in today- could not because pod is blocking driveway and can not unload in street.All day today lawyers calling me, real estate calling me- very angry people, with every right to be!You didn't show Monday. Your didn't show Tuesday. Now you are telling me Wednesday 3-6!This is a horrible thing to do to people, very poor management!Call center is not able to help, 3 HOURS!! on the phone, they have no authority and can't do anything- and will not put you in touch with anyone who could.Stay away from this company.
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August 2023 by Doris Nagel
Arranged with PODS to have street delivery of my unit. Obtained permit from the city, sent copy of permit to the pods of Hudson Valley email address which PODS provide to me. On the day of delivery they told me they will not do street delivery in Yonkers. I had Yonkers municipal employees willing to confirm that delivery was approved, PODS refused to put anyone in contact. They screwed up my move in plans. Cannot reach anyone who can actually address the issue. Out the money for the permit, and now I also have to rent a vehicle and unload container at the warehouse - what did i pay PODS for?!
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August 2023 by Ollie Bartholomew
These guys are so super friendly and helpful...but here's the rub...when you can find someone. It does seem like the facility is actually "staffed" but if you wait long enough you'll find a driver dropping off and/or picking up a Pod for a delivery. They can help. But the door that says "open 9-5" is permanently locked.
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July 2023 by Lorenzo Martinez
This was the worst experience of my life. PODS has complexity screwed me and my family over. They shipped my pod earlier and blame me for their mistake. They say that they have the recording but they refuse to send them to me. Most unprofessional business I have ever dealt with. All the employees just gave me the runaround and lied to me about the whole process. It was terrible. The only good thing was our super helpful delivery driver. Besides that it was awful. I hate pods!
