Trustco Bank

Banks
Hours: Trustco Bank is a well-established financial institution known for providing high-quality products and services at low cost since 1902. Over the years, the bank has expanded significantly, now operating 144 branches across various states, including Florida, Massachusetts, New York, New Jersey, and Vermont, with a strong presence in Florida. The bank emphasizes old-fashioned, personal service, often welcoming customers by name and offering a wide range of deposit and loan options. For convenience, Trustco Bank also provides access to accounts through its website and mobile app. The Valatie branch is particularly praised for its warm and friendly atmosphere. Customers highlight the helpful, professional, and caring staff, especially the branch manager and assistant manager. Cherish O'Connell, in particular, is recognized for her exceptional customer service, professionalism, and kindness. She has assisted customers with home refinancing, opening new accounts, and navigating difficult times with compassion. The staff at this branch is described as knowledgeable, responsive, and dedicated, making Trustco Bank a trusted choice for many in the community. The bank has received a 5-star rating by BauerFinancial, reflecting its strong reputation for customer service and reliability.

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1. Valatie, New York