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April 2024 by James H
Horrible customer service very rude employees back out on their word don't trust anything that they say very non-knowledgeable go across the street to Auto Plus better prices and the guy will always give you a deal Napa employee Thomas Rainvill is the most rudest customer service representative I've ever dealt with in my 40 years on this Earth he is the main reason I will never go back to this store and if you don't think corporate can do something about it guess what they said they can Thomas and if you're a dedicated Napa fan just avoid this Napa next to Kinderhook New York Chatham has a great new facility only about 8 minutes away Nassau has a very nice one but out of them all I would say most likely I will be going to Hudson Napa Dairy Queen very professional very nice staff
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May 2023 by Michael Quickenton
Napa is a little more then most places but they normally have the parts you're looking for and they also accept Afterpay
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March 2022 by Garry Daury
Always have everything I need
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February 2022 by Jon E
Very helpful. Large clean store
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April 2021 by Pyramide Albany
Not so Friendly counter person who needs to understand that not everyone is a grease monkey.Lexie and RNAMASTE
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March 2021 by Michael Burdick
Helpful staff
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January 2021 by James Hathaway
Awesome customer service got me exactly what I needed even though it was not at the store within two hours
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October 2020 by Chickenwing Jim
Awesome customer service got me exactly what I needed even though it was not at the store within two hours
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July 2020 by DaNON Flasher
Good parts and advice
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March 2020 by IG: Jim_withda_grom
Awesome customer service got me exactly what I needed even though it was not at the store within two hours
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January 2020 by Stonewall Jackson
Bought a tire repair kit the end of November 2019...never used it, still packaged, had receipt...was told couldn't return it because it was past 30 days...not a good business policy towards people that are loyal to your store. Staff was helpful but would not recommend them.
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September 2019 by Michele Dorato
Joe was very helpful with windshield wipers he even put them on my car for me.Thats what I call customer service.
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August 2019 by Matt Smith
Poor service and unknowledgeable staff. Go elsewhere if you value your car. NAPA parts are second rate, just like their service.
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April 2019 by Interested Observer
Poor service and unknowledgeable staff. Go elsewhere if you value your car. NAPA parts are second rate, just like their service.
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December 2018 by James Rosse
They had what I needed.
