9AM - 7PM
400 River Rd, Utica“I went to shop at BJs today to renew my membership and to see if I can get 2 pairs of eyeglasses repaired. An employee by the name of Kayla helped me with my membership renewal. She was very proficient and personable. After that I went to the optical department where an Eric Jackson was working. Eric was also very proficient and personable. Eric repaired both pairs of glasses and would not accept money for the labor and said he was happy to help. After shopping I went to the cashier to check out and at this point it was Kayla at the register - cashier # 464951. Kayla took the time to scan my products for sale prices and took the time to show me how to do it myself using my cellphone. I've been a member of BJs for years and today was my best shopping experience ever. Eric and Kayla were terrific and definitely assets to your company.”
“I give it a 5 star due to a great employee they have working at #64, Utica, NY. Richard was extremely helpful and knowledgeable at the service desk. He went out of his way to break down what we would save and the options for an upgraded membership and the BJ's Mastercard.”