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April 2024 by PJB
Jose was awesome! He got my new phone working very quickly.
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April 2024 by Ryan Bronson
I got 2 phones, returned them in 2 weeks within the 30days, 1 month later i get a bill for $175, yet will not fix that 175, they know i dont owe it, but because Verizon is so corrupt they do what they want, Verizon wireless really needs to be taken down at least couple notches, maybe major boycott will help them understand
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February 2024 by J E
Easy process. They are great
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January 2024 by Eric Vaughn
Wow,I walked in on a Saturday The parking lot looked like a scene out of the Fast & Furious 7 not 1 or 2 with the old rice burners there was m5 and 5 series bmws and Audi's and a bunch of exotic cars everywhere. Come to find out it was all of the nine employees that were working there definitely overkill 9 people come on but whatever i am guessing they get paid on 100% commission so the company does not care about them or there families and bills just stuff the store with as many heads as they can but thats typical in todays large companies i am sure the top 5% are eating good anyway. I was Instantly greeted by 5 representatives and was brought to one of there desks to upgrade my phone Come to find out it was the store manager Jason thank god because last time there was a giant 7 foot man that was very pushy and lied to me and said whatever he wanted to make me feel comfortable to get my friendship and business glad he was not there this time because I would of just walked out if you see this man do the same thing trust me he is a ? but Jason was very helpful and knowledgeable. I don't think I've ever worked with a Verizon. Representative that knew so much about the phones and plans other than this guy in rome named rick but he dont sell phones anymore i guess after 20 years the company dont want good reps like him around maybe he should of made more stupid phone calls and bother us customers that got a cell phone not a house or airplane. Jason was able to upgrade my phone and transfer all my data and get me into the plan I wanted and needed and did not have to LIE like the giant man did to me I will definitely be sending all my friends and family to go See Jason at the Utica Verizon store.Uticas best Verizon store ?? ?
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January 2024 by Dale Quesnell
Very professional and knowledgeable. It was my easiest phone transfer ever. Jose and Austin were very helpful. I would highly recommend this store. They had iPhone 15’s, all other stores were still out from Christmas. ??
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January 2024 by Maureen O'Connor
Collin A. assisted me today and was patient, helpful and was able to help me reduce my monthly bill while increasing services I needed and didn't know Verizon provided!! Thanks Collin for your help and not making me feel like an idiot and reducing my bill!!
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January 2024 by Paula F.
I was so impressed with the customer service Franklin M. provided! I have been researching the latest Apple Watches and started out at Verizon on Seneca Turnpike- WASTE OF TIME! I left, got in my car, and called Cellular Services on Horatio St. I saw Franklin in a matter of minutes and he was extremely knowledgeable, helpful and friendly. I left with what I wanted, and couldn't be happier. Please check this place out- all Verizon stores and the employees are NOT the same.
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December 2023 by Salvatore Paladino
Be sure to see Mirzet, very helpful and knowledgeable. Saved me a ton of money switching to Verizon Internet Gateway and walking away from Spectrum!
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November 2023 by Can't keep me down MAGA
Collin Thank you so much for helping us. With our upgrades of our phones you're Experienced and Knowledge & your Patience in changing my passwords. And get my phone up and running for us.
You are Incredible and Verizon needs more workers like you. Thank you
Walt & Jamie
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November 2023 by Can't keep me down West Utica
Collin Thank you so much for helping us. With our upgrades of our phones you're Experienced and Knowledge & your Patience in changing my passwords. And get my phone up and running for us.You are Incredible and Verizon needs more workers like you. Thank youWalt & Jamie
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October 2023 by John H. Heinen
The staff there ready to serve you phone needs.
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September 2023 by Sheilamae Reyes Ablay
Very helpful and easy transaction to get service added
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July 2023 by Patrick Lawson
Very knowledgeable was able to complete everything we needed with efficiency
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June 2023 by Rob Bohm
I walked in to upgrade my iphone and fix the screen protector on my wife's phone ad walked out with 3 new iphones! The salesman was fantastic he was super helpful and verizon had a great loyalty promotion going on coincidentally. The salesman was simply amazing. He was eager, positive and worked well past closing to upgrade all our phones. I will be back to the Horatio Rd store in the future!
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June 2023 by Jill Estabrook-Morris
We had Corey help us after my son dropped his phone in the lake.Very friendly and helpful with getting us a new phone. Even gotMe another discount I could have had but wasn’t aware of.
