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June 2024 by Blake Hook
This was by far one of the worst overall shopping experiences I’ve ever seen/been a part of, I am a customer service team lead for a store and I see just about all transactions or issues with every customer, and how our purchase/transaction was handled/resolved was absolutely piss poor. We were trying to place an order to be shipped to a new house that we are moving into for a fridge, microwave and stove. At checkout in store it took an hour and a half to just place the orders for those three items, and if that wasn’t bad enough, the fridge we ordered randomly had the order cancelled because it couldn’t be shipped from a certain warehouse. Then the fridge finally came in and it had a dent on the side. We then spent about 3 hours between both in store and on the phone just trying to cancel the order for the fridge. Overall this process has been absolutely terrible and we will never be purchasing anything from Lowe’s again, and for compensation for our struggles we were offered 20% off our next purchase in store when we had already made it clear we did not want to do business with them again after this issue (which was just a nice way to top it all off) not to mention through all of that we went to Home Depot and got the same fridge for $150 cheaper and no delivery fee, and were in and out of the store in 10 minutes. Just unbelievable how much better a store Home Depot is compared to Lowe’s.
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June 2024 by alex g
Was trying to reach customer service in North Utica no one picked up the phone, it is so frustrating as I had to drive there. Horrible service
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June 2024 by Mo W
Home & property improvement is the game. It's a good thing I like the color blue because I spend time at Lowe's at least once a week. My tomato plants, in Lowes buckets.
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June 2024 by Kate Ward
This visit to the garden center was a nice experience. The woman who checked us out was super friendly and had a great laugh! I forget her name, but it was very pretty and unique (it started with two constonants). She was from Downstate in the city. There was also a gentleman named Mike who was helping an older couple. He, too, was all smiles and friendly. They made the trip delightful! Oh and always a great garden supply although they need to sell more grape vines. :)
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June 2024 by Dr.William R Hendricks,jr (Bill)
A lot cheaper than home Depot, better for your dollar ?
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June 2024 by Evan Sandler
The only reason I'm leaving 2 stars and not 1 star was because of the first CSR member who tried to help me. I bought some outlets from Lowes that I needed an election to install. Unfortanately, by the time the electrician was able to come, it was past the 90 day return policy, and the electrician couldn't do the install.
The first CSR member tried several times/ways to return it or do a store credit, but couldn't. She said she would get her manager who COULD do it. When the manager came over, she barely even tried. She looked at the date, touched a few keys, and then said that since it is past 90 days, there is nothing she could do. I was trying to explain about the electrician, and that I don't have any control over how long it takes for them to come out as everyone is quite busy at this time, she literally walked away from me while I was still talking. I wasn't yelling, or screaming. I wasn't causing a scene. I was just trying to explain why it was past the 90 days, so we can do something. Plus, the other CSR already told me she had the power to over-ride it. And she didn't even try.
Even if she was truly unable to do it, I can't believe how she walked away from me while I was still talking. I won't be back to that store. I don't know if I'll ever shop at any Lowes again.
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June 2024 by Anthony Magee
I ordered carpet on April 19th for a basement project I have been working on for a couple months now under the impression that it would be at the store within two weeks (there were no back orders or estimated delays when I placed the order) after not receiving any communication from the store whatsoever other than a sales representative calling me a few days after the order was placed asking me to cancel the order and reorder with him so he could make the commission off the job (very unprofessional) I decided to call the store just before the two weeks to check on a status. I was informed that there was a delay in the carpet and that nobody could give me an answer and to call back after the two weeks and somebody should know more. So I called back on May 7th (2 1/2 weeks after I ordered) and was informed by an associate that the carpet came in damaged and the assistant manager made the decision to order a new one without calling me or informing me (didn’t know the assistant manager was buying the carpet and could make decisions for items customers are purchasing without consulting them first) I was very upset about this and after asking for a manager numerous times David from the pro team was put on the phone and he was wonderful and helped me out and Lowe’s was able to discount my carpet and they told me I’d be receiving within two weeks just like the last one. Forward to today, We are now at 2 1/2 weeks again, still no communication from any team members about what the delay is, I called last Saturday to ask for an update and was told that nobody could update lowes from the supplier until Tuesday because of the holiday. I have once again asked for a manger to contact me and was told that I would be contacted on Tuesday, and still I wait for not only an update, but management to contact a customer who has been both strung along, and left in the dark about a carpet he purchased over a month ago now. To add to the frustration the reason I need the carpet is to finish a bedroom in my house because I have a newborn who was born on May 7th which was also dictated throughout this process to ensure everybody was aware that I needed an easy transition. Living in a house that is down a room with children and a newborn is difficult on its own, let alone culminating it with the most terrible customer service and management I have ever witnessed.
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May 2024 by Briant Howard
I used to love this store. Now every time I go it’s a dreaded experience. Everyone has such horrible attitudes. So many employees and no one ever wants to help the customers. I make phone calls just To check for a rental and all I get is hung up on or either transferred, and then hung up on. Everyone claims to be the store manager. Even the frontend cashier managers. One Thursday I went in to get some lumber cut. The guy was standing by the saw, and when I asked him if he can cut the lumber for me he told me, I’d have to wait while because he had a customer. I looked around and saw no customer. I left the lumber came back 10 minutes later and he was still just standing there still. And every time you ask someone to go and get a manager, they go and get one of the cashiers. I used to love getting my lumber from Lowe’s. Specially back when bill davis and tom bogie R.i.p. was there. it was always my favorite place to go. Stepping Into Lowe’s today is like stepping into a horror film, a massive amount of rude foul mouth murderous employees that kill the costumers joy of shopping in a store that they so once loved.
Thank you 710 Horatio dr Lowe’s of Utica ny for your such delightful experience!
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May 2024 by David Poyer
I would caution against buying appliances through Lowes. We have bought appliances twice in the past six months. The delivery has been terrible. We gave them a second chance because our washer was out of service and they had the quickest delivery and I'm typically okay with a second chance even though the first experience was not good. Our washer was supposed to be delivered between 3 pm and 7 pm. I received a message my washer was out for delivery. I had to rearrange my schedule to sit at home and not hear anything from Lowes. At 7:00pm, I checked my order status, and it showed changed to two days from now. No call, no apology, this is the 2nd and last time for Lowes! I guess my time and value as a customer is not important to Lowes!
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May 2024 by D.
I use lowes all the time for my home improvement needs. My biggest complaint though, no one EVER helps or offers to help with a heavy purchase
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May 2024 by wanassmoke
Had to walk out the store today..everytime i go there theres never no one to help me..so off to home depot i go yall dont need my money
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May 2024 by Melissa Suman-Almond
I go for the tools and they have more brands than other stores
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May 2024 by Mike Brennan
Check online and they had what I needed and in and out in 15 minutes. Very pleased with product.
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April 2024 by John Slocum
We want to praise an employee named Noel, this guy is great. Have had two experiences with him, the guy knocks himself out to make sure you get what you need. As a whole we found the employees wanting and eager to help. Hoping this is the new Lowes..
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April 2024 by Matthew Lucero
Great place, clean, good service ?
