-
November 2023 by Matthew C.
This dealership completely wasted my time. I had everything ready to purchase a specific vehicle. I even called ahead multiple times, confirming that I could drive the car home the same day as it's a 2-hour trip for me. They assured me over the phone that the vehicle was good to go. But when I arrived, they said it lacked necessary paperwork and inspection. They told me it'd take about 2 weeks, but it stretched to almost 2 months before I gave up on the deal.The dealership's misleading information not only wasted my time and money on travel but also showed a disregard for my urgent need for a reliable vehicle.Although they told me over the phone that the fate of the car was "In the hands of the DMV" that is extremely irrelevant because if the dealership were to be honest with us in the first place all of this could have been avoided.It's frustrating because I was misled. This happened on my only day off work, and my wife really needs a car. Being in the army, my time is limited, which makes this situation even more upsetting. Their lack of respect for my situation is disheartening. They should have been honest about the car not being ready, especially considering how crucial it was for us.
-
August 2023 by Mackenzie M.
THEY WILL SELL YOU A CAR THAT WILL PUT YOU IN DANGER, AND BLAME YOU FOR BUYING IT. If there's any review you take to heart- let it be this one. I bought a 2013 Nissan Altima on June 4th 2022 for about 10k, 14k after taxes and warranty. I should've known from the start when my salesman Jeff was accepting phone calls about "horse racing bets" while I was sitting at his desk waiting for help. The car has had consistent problems starting from the first month despite them keeping it an extra few days to have it "completely looked at by the shop". 06/07/22 I had to have a wheel bearing replaced even though they stated they took car of them before giving it to me, and a wheel speed sensor which did not take care of my TPMS light problem but was told it was fine. 07/07/22 I lost power steering in the car so I brought it in and was diagnosed as being the steering shaft, and I had a broken heat shield. A few days later the car wouldn't start and I had to have it towed in and found out that the alternator was also bad. They sent the car back to me "fixed" but the heat shield still rattles to this day. During the 2 weeks it took to get the parts I was never offered any other source of transportation as there was "nothing left in the lot". 11/25/22 I had to have my rear rotors and breaks replaced, then in 12/01/22 I had to have both rear wheel bearings replaced. 05/02/23 the car slipped out of gear while driving and was diagnosed to have a faulty transmission. I was once again left paying monthly payments on a car that was not drivable and not offered any other transportation. And was told that had my warranty not covered the transmission I would also be responsible for fixing the multiple parts they broke (multiple large pieces of my suspension) while repairing it! Later on 05/31/23 I had to have both my mufflers replaced as they were completely rotted out despite having the car less than a year. On 07/19/23 the car wouldn't move out of PARK and I was told I had a bad shifter assembly and before I could fix that problem I found out that my rear tires were shot and the belt went through one of them while I was driving because of a rotted rear subframe (sonething they'd have seen when replacing my transmission but failed to mention to me). They didn't have faith in the shop I brought it to and requested I have it towed there immediately for them to confirm- which was out of pocket from me because they don't have a towing service. I rushed it there on Thursday just for them to not even get it on a lift till the following Monday. When I asked if they could check my warranty and please let me know as I have had my car fixed their multiple times and they have zero communication skills. I had to call them multiple times to find out the warranty won't cover it and Angel at Don's Ford offered to make it up to me by "buying out my car". Right away he called me by an incorrect name and said "she bought a 2013 Nissan Altima what else were you expecting" when a family member inquired why they would sell a car in such terrible condition to someone knowingly. Angel stated I would receive 8500 as a buy out from the car and they would handle the other 1556 out of pocket to get me into a new loan on a better car. Then a week goes by of me calling and waiting for monthly payment estimates with no answer despite leaving voicemails and being told they would get back to me. I showed up and was told it's been very busy but they actually did have a bank accept me for a loan which turned out to be $100 extra a month for no warranty and 1500 down payment, 45% APR rate PLUS they wouldn't be paying out of pocket for the 1556 that would be left over I would be responsible to cover that as well. Then a man I had never met was sent to tell me it was actually a trade in value and if I wasn't buying a car with them I would receive nothing from them. He actually laughed in my face when he was speaking to me as he was saying he couldn't even te
-
July 2023 by James D.
This was my experience: I found a car online and inquired about it. I asked very specific questions about its features. I travel an hour to look at this vehicle only to find out it DID NOT have ANY of the features I asked about, and the sales person I was communicating with was not there. After I was calmed down, another sales person helped me to see if they had anything else that would fit my needs. I had no intention of buying here after being lied to, but I did find a car that not only fit my needs, but they had it classified wrong, so it was under priced. We test drove it and it was great. We purchased the car. My son drove it home and said it was shaky. I thought, no way, it was smooth before, so I drove it. It was horrible. I immediately took it back. Their service department told me the tires were garbage. It was smooth when I drove it. Did they swap out the tires after they sold it to me?!?I told them I wanted new tires or give me my money back. They did change the tires. But wait, there's more. On a separate note, I purchased a vehicle on 6/28. They did not pay off my trade in until 7/10, which ended up costing me an additional $18.83. Whatever. But then I get a card in the mail that says I need to send them another $10 to get my registration !!! Bottom line, I spent $60,000 at this dealership, AFTER THEY LIED TO ME TO GET ME THERE, (I know, I should have RAN away), they tried to swap out great tires for garbage ones with "flat spots", their service department's words, not mine, they cost me $20 by holding my money for almost 2 weeks, and then held my registration ransom for an additional $10. RUN, don't walk, away from this dealership.
-
March 2022 by Chris H.
I went to dons ford in hopes of working with them on a trade in that I knew I would have to roll over on. They come to me and say my car was a salvage and offered me $5,000 for a vehicle I owe $17,000 on. My title is not a salvage title nor is my car a salvage vehicle. The Carfax stated it was a total loss in 2015 (before i bought it). I called the dealership I bought the car from 4 years ago and brought it up. The Carfax shows total loss from 2015 but was never reported until 2020. Clearly the manager didn't care enough to look at the Carfax close enough. Kid still had the balls to say maybe we can work something out as if I'm going to roll 12 grand over on a car that is easily worth 12 grand. The carfax will be cleared of this total loss. Dons ford clearly didn't care to sell a car or even look into the Carfax to notice something was wrong with the dates. Last time I tried dealing with these guys they wanted to screw me on trade in value. Never again!
-
September 2021 by Andy P.
I do not write reviews often, as it is a rule to generally only write them when I have received outstanding service. So, I must share the outstanding experience I had this afternoon. Today I had the absolute BEST car buying experience of my life! I have been emailing with Jenny a few times over the past several months and when I was ready she helped get the ball rolling. Her and Jim both had everything set up along with Nick in finance. I was able to come to the dealership and sign all the documents over my lunch break!! How much more convenient can you make this?! The only flaw was that I could not go for a joy ride, because I had to go back to work. A pretty fair trade off for not having to use a day off from work to purchase a vehicle. I told Jim as I left today, I will be seeing you in a few years! Frankly, if they made this experience hassle free, I can only imagine how fantastic a returning customer will be treated. Hands down, the best care purchase I have ever made. Jenny, Nick and Jim, THANK YOU!
-
July 2021 by Alonzo J.
My sales dealer said I can call him anytime my horn blew I been calling him so he can refer me to A Hyundai the guy says he got me but never respond when I call never ever again
