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“Really convenient location for me. Hours could be better during the workday but I make do. The worker is always very kind and easy to work with/get you what you need. If you have packages delivered to there they kind of just sit on the side which doesn't seem safe. I wouldn't know as I've never got anything sent to this location. It's located on the bottom of the office building”
“Incredible, the kind and polite treatment I received at this USPS office, the 2 ladies who helped us, my respects to them.
The Jackson and Forrest Hill Ofcs should learn how to treat a client”
“I am actually amazed at how consistently excellent my experience at this post office is. The people working here are nice and friendly, they handle things efficiently as possible, they’ve always been helpful at explaining different options to me, they made my passport application go as smoothly as possible, it’s just a great location. Sometimes there’s a line but they handle it as efficiently as can be. Just really great experience here all around.”
“Had a package to send out to a mercari seller and the person there let me skip the line to get out of there more as I already had a label on the package! Excellent service!”
“I want to express my great gratitude to the lady clerk who helped us prepare passport documents yesterday! Thank you very much for your patience and cooperation. She took some extra time to explain us the steps, we went through third party “rush passport”. Clerk explained us step by step what we should do and how to do it. We wouldn’t be able to complete it without her ! She deserves a raise for sure , people like her is a very rare thing nowadays, that makes you still believe in humanity !!!! She knows her job and loves what she does. Thank you soooo very much once again !”
“Went there to submit a passport application. I drove all the way from Brooklyn because the reviews said this was the best post office to go to for passports. And they were right. The ladies were quick and helpful. They took my passport photo and had me out of there in less than 30 minutes. Basically the opposite of every Post Office experience I've ever had before.”
“Outstanding! The passport process here is excellent and completely different from other locations. If you want to receive your passport with exceptional service (which should be the standard at all USPS locations), I would recommend it 100%.”
“Larry was so kind in helping me try to track a package that went missing. He even took down my tracking number and called me back the next day to ensure we find it. Thank you!”
“I’m a regular here and can I just say, I appreciate the staff that works here so so much!!! Thank you Mary who always goes above and beyond with her Stella customer service! I am always greeted with her smile! :) Thank you Sean and Ozzy for always being so helpful with all my packages and PO Box. I appreciate you all! :)”
“Always efficient service. Some people that work here are very sweet, others are less engaging. Sometimes there's only 1 person checking packages in. Hopefully they give their employees hours.”
“Came here on a wing and a prayer to get passports for my children. I noticed a sign stating they were short staffed and were not processing any passports today. I decided to take a chance and ask. I was in luck. Marion told me he could help but he has to take care of the packages and mail first. And if I didn't mind waiting a bit he could help me. I was so appreciative. He was patient and kind. I'm so happy he was able to help us. Great customer service!”
“This is the best Post office in the area. When it is busy, the workers seem highly efficient and are very polite. I always look forward to coming to this post office when I can.”
“I love visiting this post office! Despite all the older negative reviews, I’ve foundthe staff to always be really friendly and helpful. Lines are long sometimes but not their fault.”
“Could not access hold mail on the computer. I was heading back from Fl and called the Post office and the lady who answered the phone was very helpful in handling my request. She went out of her way to help me.”
“I have always found my visit there to be short, and the staff always helpful, and courteous. On rare occasions, when the line is kind of long, it moves along quickly.”
“I always find the service at this location excellent. The people working here are friendly, informative, and work quickly to keep the line moving. Even when I arrive to a long line, I never have to wait very long, and the representatives working the counter are always professional and courteous, even when very busy.”
“Eddie helped me with my children’s passports and he made the entire process so easy. He answered questions about the paperwork and was knowledgeable about a unique situation we were dealing with. He was meticulous but everything was done quickly and perfectly. My daughter is 2 1/2 and my son is 7 months, they were both having a bad day because a lot had gone wrong, but Eddie made it brighter. He was extremely kind and patient with my both of them. In my opinion, Eddie is worth more than 5 stars.”
“Agent at the window was extremely helpful. She answered all my questions about mailing packages in a clear and patient manner. She was also offered me the best option for the best price. I usually dread going to the post office, but West Hempstead is where I’ll be shipping from in the future.”
“The postal workers here are always friendly and helpful. My local mail carrier in this same town is awesome and very personable. I have never had an issue/problem with my mail and I’ve lived here more than 30 years!”
“Tania helped me with the passport application for my 5 months old. She was really kind and friendly. Gave me the right information and helped me right away with the application.”
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“Came here to renew my passport as this was the only place that had appointments available. Made an appointment for 2pm and I arrived at 1:57 and was taken care of right away.I walked out the door at 2:15 and everything went smoothly! Staff was super friendly and helpful, no complaints at all. 5/5 stars!Parking wasn't so bad as I went during a weekday afternoon, but I can see how it can get bad on a prime time weekend day.Hope I get my passport soon!”