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September 2024 by Reilley Mastroe
I opted to pay more, for an older vehicle to support local business and have what I was hoping would be a better Custer service relationship. 48hrs after purchasing my truck, the check engine light turned on. Unfortunately, the lack of support and customer service is disappointing. My father was looking to purchase a similar truck from McNerney’s, but this experience has him looking elsewhere
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September 2024 by Pam Harris
It was great, everyone was very friendly and helpful. It was truly a fun car buying experience.
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September 2024 by Drew
This is my first time ever writing a review, and I am never one to complain but this place was mind blowing. This dealership was the worst experience with a dealership I’ve ever had… I was interested in purchasing a used vehicle from them, as soon as I arrived I began to look at the vehicle, which was not only dirty, but had a truck bed full of boxes and garbage. Before I even said I was interested, I see my car that I would be trading in leave the lot, as a staff member took it for a test drive. I then began to talk numbers and they lowballed me for my vehicle to an extreme extent. (I’ve since traded in that vehicle for 4.5k more than what they offered me) As I spoke with the salesman, I felt like I was a nuisance. And anytime I attempted to talk numbers or business, the salesman just rambled about his lake house that I didn’t ask about. (With that being said, there were other staff member who were very nice and professional) Overall, I felt that the last thing they wanted to do is any business with me.
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September 2024 by Larry Chase
We recently purchased a Silverado from McNerney's. We worked with Mark McNerney who explained the various models to us allowing us to match our needs with what Chevy had to offer. He also found the exact color we were interested in purchasing. He quickly made an offer that we could evaluate. He didn't harp on warranties or additional services....just a price we could react to and we did. Thanks Mark!
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September 2024 by Djfhh 29
After a mix up with my insurance company, McNerney Chevrolet was able to deliver my vehicle after very short notice.
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September 2024 by Matt Flanagan
I bought a 2024 Silverado truck here . I worked with Brian on the deal it was easy and simple out the door no bs hassle or wait times . Very pleased with service and parts dept . I will recommend this dealership.
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September 2024 by Shawnee Baker
My husband and I bought a brand new 2024 Chevy Traverse last Thursday. About halfway home after purchasing it, the check engine light came on. I informed the sales woman that we worked with about the check engine light and she said to bring it back up to the shop on Friday to get looked at. I informed her I had to work so I could drop off the car but would need a loaner to get to work. She meet me at the shop around 8am but none of her bosses were there to tell her what vehicle to give me as a loaner. She ended up giving me my old vehicle that I traded in for the purchase. She told me she would update me later in the day about my vehicle. By 2pm that day I hadn’t heard anything from her so I texted her for an update. She told me “expect to keep your Rogue (my old car) for the weekend.” I said okay, but did they look at my new vehicle and see what code it was pulling for the light? She informed me that “service is very busy today so I’m staying away from there.” I informed my husband about it and he decided to stop by the shop to see what was going on. When he walked in, no one greeted him and he had to ask if anyone there would help him. Most people ran back into their offices but one guy in service asked him what he needed. My husband asked about my car and what was wrong. No one really had an answer and my husband was escorted to the waiting room for about 20 minutes before someone came out to see him. The guy said “it’s the master cylinder” and tried to hurry my husband out the door. As someone who works on all of his cars and did a motor swap on his own truck, he wasn’t buying it and wanted more info. He asked why a master cylinder was bad on a brand new vehicle, what code the vehicle threw and he wanted to see it on paper. They did a print out and another tech came out and informed him that it was a brake sensor but it is housed in the master cylinder and in order to fix it, the master cylinder has to be replaced. My husband believes that while he was in the waiting room, that’s when they scanned my car rather than doing it first thing in the morning when I dropped it off. The tech said they would have more answers for us Monday at noon and I could keep the loaner for the weekend. Monday rolls around and no one calls my by noon. I call the service department at 12:30 and everyone was out to lunch, and I was told someone would call me back shortly. By 2pm, no one had called me back so I called service again. They put my on hold briefly and came back to say that they ordered the part from GM and it should be here in 3-5 business days and that when it gets here, my car will be top priority to get fixed and back to me. The service guy apologized that my brand new car was having these issues. I asked him about keeping my loaner since we were told it was only good through the weekend. He said he would have to ask and get back to me. At 4pm he called me back and said he talked to the owner and I could keep my loaner until my car is fixed.
So far we are still waiting for my car to be fixed and if we don’t hear anything by next Tuesday, we will be calling again to find out if the part is there and if my car is getting fixed. This far, we are very frustrated with the service and professionalism that Jack McNerney dealership has shown us. We understand that things happen to cars but are upset that we have been treated like this and kind of gotten the run around with our new car. We both have friends that work at other car dealerships and they’ve said they would never treat a customer like this, especially if they just bought a brand new car. After this, we would NOT recommend this dealership to any of our family or friends and most likely will NOT be going back there for anything in the future.
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September 2024 by Michael Delair
I am very pleased with the service department. The professionalism and courtesy makes the experience positive. The ability to get service after the regular work day on Tuesdays provides flexibility for regular maintenance visits. Thank you for your continued quality products and service.
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September 2024 by Gary Westfall
my 2nd truck from jack mcnerney same sales man great job
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August 2024 by Julian Hall
Nice Family run Dealership
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August 2024 by Janet Willie
Fast friendly and courteous service
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August 2024 by James Adams
They are always friendly and helpful.They fixed my Equinox fast and covered under warranty .
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July 2024 by freedom forall
great service everyone was very polite
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July 2024 by Derek Raymond
Dropped it off, they did the work, I picked it up. Everyone was pleasant. What else do you want to know.
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July 2024 by Jeff Reynolds
Excellent customer service. Had a stone go through my radiator and thankfully McNerney Chevrolet had a radiator in stock!! We are from out of town on our vacation when this occurred, so grateful for the help!
