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December 2023 by Boris Genov
Since Montefiore took over Axiom their prices have quadrupled. One PT visit costs $700 now. Also they double charged me multiple times. I have called Montefiore four times and the issue is still not resolved. For seven PT visits they charged my insurance over $2,000 - simply insane. The physios do a good job but they are way too expensive and their billing dept is awful. Never coming back!
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July 2023 by Jayjaymom
The one star goes to the PT staff. The receptionists are not fit for the job. They don't even respond when you greet THEM.Also, beware of the one guy who takes liberties by pulling your pants down as soon as he gets you on the table and then proceeds to brag about himself ad nauseum.
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October 2022 by J M
Great place for rehabilitation, awesome staff and shootouts to Jim who's the man out there!
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October 2022 by David J.
I saw Justin in the Tuckahoe office one month ago to make an AFO orthotic. He told me it would be take 1-2 weeks and they would call when it's ready. After never hearing back I left two messages with him and the main number but no one returned my calls. I called Scott in billing today and he was rude and unhelpful. This has delayed my recovery from foot drop as I need the orthotic to safely walk. Stay away from this place!!! Terrible service- they could care less!!
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September 2022 by Veg
Not surprised to see others complaining about the shady practices here. I’ve been to four physical therapists and this place charged far more than them all but did far less. Also didn’t care for the borderline assault when two separate PTs thought it was appropriate to grab my butt cheek and squeeze it a few times without warning nor permission during a so called massage that I had to insist that I didn’t want anymore. This, surprisingly, occurred cross gender, again, without permission. I can’t say that I’d recommend this place.
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July 2022 by Shawn N.
Honestly, this place deserves better reviews. Located centrally, Axiom has offered my mom a convenient place to receive therapy from dedicated professionals. My mom always compliments Jim and Craig for their expert care and kind demeanor. The front office staff is also professional and friendly. She is feeling so much better and is much more mobile because of their care. We will continue supporting the place.
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September 2021 by Naomi O.
My mother was in the hospital and rehab and when she got out of the hospital had PT at home for a month. For the last month I have been working withAxiom to get her PT. First the did not get the referral, then the MD said a referral was not necessary. Went back and forth for a couple of weeks then her insurance said yes she does. Finally got everyone on the same page. Called Axiom to schedule appointment and the girl said first available is in a week. I asked her if the Yonkers location had less of a wait. She told me to call so I did and they have a message from August. On their machine and will not answer the phone. So I call Tuckahoe back and I speak to another person and she says that they are not doing ball and gait PT due to COVID. I was not happy. You speak to five different people on five different occasions and only one person knows anything. Ridiculous. The person told me to try Burke. So I call Burke and all of their satellite offices and they go by date of discharge from the hospital (not rehab) and if it is more than 90 days you need to go on the waitlist. We missed the 90 days by 7 days and the waitlist is between 4 and 12 weeks. Seriously. Because of the people who work at Axiom who do not know their policy my mother is going to have to wait 1-3 months for rehab. These people are the worst. Be careful with putting your loved ones in their care. This morning I got a phone call from Axiom of Yonkers. She identified her self and said she was returning my call. I told her that I don't need appointment (she was inquisitive). So I told her the story above. Her response was to blame everyone except them. I was livid. I said to her that there is no liability for this. It is not like she would get sued. But she missed an opportunity to show good customer service. All she had to do was to say "I am sorry that you had a bad experience. I will let our Tuckahoe location know your concerns so that we can better meet expectations and provide excellent service to our customers". She was shocked. Didn't have an answer. Started to stutter and I told her to have a nice day and hung up.
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August 2021 by Tl D.
Trying to get my father's shoes from this company. I called Justin 4 times - left voicemails - no return calls. He only picked up the phone when I asked to speak to his boss. It took this guy 2 weeks just to fax a blank form to a doctor. Not only that but when confronted about it - he lied and said he did send fax but upon my arrival, I found that he sent it only AFTER I said I was on my way to the store. Left a message and sent an email to his manager - 24 hours ago, Scott apparently also does not return calls. This place is the most unprofessional people I can't believe they have any business at all. Are there any adults working there?
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August 2021 by Lesly E.
Terrible place to get physical therapy it's extremely loud all the doors are left open and the people working here lack empathy. I was in a lot of emotional and physical pain and cried throughout my evaluation -- could not say I felt understood or supported and the environment was very hectic. I'm happy that I did not return for the recommended twice a week for a year as well because I also received a bill via email when they previously "confirmed" that I did not have to pay for the appointment both prior to me coming in and afterwards. When I called to inquire I received contradictory information and the last person chose to go a victim blaming route. I would not recommend this place and it's actually my first yelp review because I feel this strongly about it.
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June 2021 by Henry Gonzalez
Be careful when getting physical therapy here because you will be surprised by a large bill that no one in the office cares or knows about. Apparently they are not trained about billing they only know how to schedule an appointment.When you speak to Scott at billing he jokes around and laughs because he thinks it’s funny because obviously he get a lot of these calls.
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May 2021 by Henry G.
I received physical therapy at this location the people that work there a very nice the place is extremely clean. The only issue that I have is that they are not transparent about the amount of money you will be paying per visit. They do not charge you per visit in the office. They do not send you or email you a monthly or weekly bill. Be careful when getting physical therapy here because you will be surprised by a large bill that no one in the office cares or knows about. Apparently they are not trained about billing they only know how to schedule an appointment. When you speak to Scott at billing he jokes around and laughs because he thinks it's funny because obviously he get a lot of these calls.
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August 2020 by MzLovely Les
There staff is great very knowledgeable.... If you are looking for PT/OT this is definitely the place
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June 2020 by Andrew Michaels
A physical therapy experience that is like a spa. They do work you, and they take good care of you. You will see results. The entire staff is excellent and at times the whole office, patients and therapists, are talking, laughing, and talking about our goals together.
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March 2020 by Alexandra Nevins
Thank you for sending Aida to work with me during this crisis. I am grateful that you are all committed to my recovery. Thank you, Thank you. You all do great work!! I am feeling better. I've been to other PT / OT Facilities and Axiom is the best
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February 2020 by Theresa Saive
I have been here for both OT and PT services. I have had great success in my rehabilitation. They are kind, attentive and professional, From the front desk to the assistants to the therapists, There is a wonderful aura and upbeat vibe in this facility. I cannot praise them enough
