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December 2023 by Kayla K.
Like many others, if I could give zero stars, I would. The process by which to address customer service and account issues is deliberately frustrating and ridiculous. In the year 2023, you have to send SNAIL MAIL to your individual club to cancel an account. You can't do it online or via the phone. And they will take your money with impunity until then. It's disgusting, and the company is putting employees in a terrible position with this policy.
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December 2023 by Sonic605hp
If I could give this location 0 stars I would. The only reason I have a membership is because they're advertised as being open 24 hours. I work odd hours. Over the last month they have been closing at 11PM and opening at 5AM and they just leave a sign on the door to go to another location in Latham, NY 20 minutes away. YOU SHOULD LIST AND ADVERTISE THE ACTUAL HOURS YOU'LL BE OPEN.
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December 2023 by Ahmed Siraj
I tried to access the hydro massage but was unavailable. The massage chairs are super old. 25 dollars is not worth it in this planet fitness gym. Stick with the 10 dollar one if you are aiming for any membership!!
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October 2023 by Zachary Mcdonald
Awful experience. Went to cancel my membership (because it has to be done in person). I showed up at 10am, I waited 20 minutes and there was no employees to be seen anywhere. I called the corporate number and explained the situation, I waited another 20 minutes and then left. It took the person at the corporate number from 10:20am until 1:15 pm to get ahold of someone in the store and make them cancel my membership. I don't know if they were in the back room shooting up and sleeping it off or what but the customer service at the Troy, NY location is all kinds of terrible.
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September 2023 by Chris Litynsky
The gym is a casual stress free location. The staff are pleasant and welcoming. It's great to work out with regular motivated members. While there are the truly buff and athletic in the crowd, everyone has respect for one another.
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August 2023 by Beth Conmee
The gym was clean, and there was enough exercise equipment to meet everyone's needs. I would definitely recommend.
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August 2023 by dan larocco
They haven't fixed the water fountains in over 3.5 months. Men's urinal dividers are stained with urine and the floor around the toilets are filthy. Employees are often times texting at the desk while machines are dirty and trash bins filled. Disappointing, other than the low cost of membership. Should be noted, that I have tried to address this through management and received no response. That says it all!!!Asking for me to email a response is avoidance. Correct answer is that all issues have been corrected? What’s so difficult about just fixing the problem. ?
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August 2023 by Danny Larocco
Fountains don’t work. Concerned about legionnaires in the water as it tastes rusty and nasty. Call oSHA?? My father has tried several times to get it fixed and they always give the runaround. Ask to take it off line so no one can hear about it. How hard is it to fix water fountains and clean urine off the bathroom dividers? lol. This is silly having to write about it. Let’s see if you fix it or give the auto response to send an email. misdirect and avoidance.
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July 2023 by Nathaniel “Aniel” Galloway
Nice location, pretty clean. Staff was very helpful and pleasant.
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June 2023 by Sheila Butler
Check in, work out & leave!! Excellent!! No one bothers you!! Machines always work! Internet connections better as music used to cut off & now it doesn’t. Thank goodness!! Was bit exasperated at first when music would cut out while exercising but seems to be fixed. No current issues
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June 2023 by Subin E.K
One of the easy access gym near Troy. It is very close to Walmart and Aldi. They all they have great equipment and places for quick workout. The plans are like black and classic. With the black card you can bring in your friend with you anytime. Also can avail tanning, massage chair, water bed massage.
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June 2023 by Nathaniel Galloway
Nice location, pretty clean. Staff was very helpful and pleasant.
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April 2023 by Angela Jimenez
Great place, good environment and cleanliness. I just would like that they offer classes (cardio, spinning, zumba, yoga, etc)
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April 2023 by Robert Markham
All of the machines always work. The place is clean. The staff are great.
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April 2023 by Alicia Sayre
The staff are always very friendly. With the new traffic light put in makes it so much better. It always looks so busy but I never had a problem getting a machine I wanted. Just started back here and loving it as always. So so glad construction is done. I was going out to the Latham one very nice there to but this one is closer to me.