-
December 2023 by Bronson M.
Let me tell you about Phil. I've been to numerous mechanics through my years and I have never met a more honest and trustworthy mechanic other than this gentleman. His amazing at what he does. Anybody that has had work done by him will agree with me. But im sure I don't have to tell you guys all this, as he is very well known around our town with a wonderful reputation. Thanks for your hard work Phil. Our family appreciates you!!
-
September 2023 by P. Collins
Phil's towed my son's car at 9pm on a Friday night. They were there in minutes after I called. The price was definitely reasonable and the staff helpful and friendly.
-
September 2023 by J P.
Our packed-for-college Toyota van started to overheat at the end of a long drive from Michigan. It was rainy and dark, Friday night, and we were four travelers plus a dog. On similar occasions I've been stuck for the weekend.The gas station clerk recommended Phil'a. It was close, he said, and they had worked on his car before. They had a reputation for helping people who were far from home. Connor came and towed our car. He was pleasant, affable, good-humored, indulgent, and his manner helped to put me at ease. He told me probably his boss would look at it in the morning and hopefully they could diagnose and fix it by the afternoon.That's exactly what happened. By late Saturday afternoon I paid a very fair price for the repair and towing, and drove away feeling tremendously lucky and grateful. John the mechanic even seemed a little abashed that he'd messed up his addition and nearly overcharged me by 22 cents! Friendly, honest, capable, decent, kind. Thanks very much indeed, guys.
-
August 2023 by Ryan H
Quite possibly one of the most unprofessional places I've ever been involved with. I wouldn't let them work on my cars, if they were the last mechanics on the planet. Someone in the desert, never seen a car & riding camels could do a better job.
-
July 2023 by STEPAN NAHLUPIN
Hard working man, best customer service! One star reviews make no sense!
-
June 2023 by TINT EXPERT
Hard working man, best customer service! One star reviews make no sense!
-
June 2023 by Anthony Damato
Very good at his business and knows his business well knowledge of cars and knows his stuff and he’s he’s fair he’s a he’s reasonable very fair on his price
-
April 2023 by Larry Moise
Called for a tow on a Sunday night. To my amazement the driver showed up in 10 minutes & towed it to my mechanic's garage. Fast, professional, and affordable service. Highly recommend!Service: Car towing
-
March 2023 by Albina Guzman
Got thrown off the road in snow at 10 pm . Called for help to tow us. The truck came fast in 20 min.
-
November 2022 by jason heer
I have a large box truck that I use for delivering bread. I call him up a week in advance to schedule my maintenance, brake work, tire replacement, inspections, etc. he knows I need my truck to work and only have one day off a week and he takes care of me. I keep going back because he’s honest. He’s found me great deals on tires. Not once has he tried to up-sell me on some maintenance service. And after working as a service writer for 8 years I appreciate straight forward service. If you want some overly friendly guy who’s never gotten his hands dirty, they’re a dime a dozen and they will sell you nonsense your own car manufacturer doesn’t recommend. But if you want a real mechanic to actually help you then head up and talk toPhil.
-
July 2022 by Holley Hodgins
My brake warning lights came on with a rear grinding sound 6 miles from Phil’s Auto. I told him my granddaughter was with me and I felt unsafe driving the car and he immediately asked how old she was; later he said if she was an infant he was going to ask his wife to pick us up until he could get a tow truck there. That’s when I knew I was talking with a really good, trustworthy human. He’s also a great mechanic who towed and repaired the car and got us on the road again quickly. I felt so fortunate that my car trouble happened near Phil’s Auto. If I lived closer I’d take all my car business to him. Thank you so much!
-
July 2022 by Michael Nelson
I got in an accident and the younger tow truck driver towed my vehicle it was locked up n he said it was open when he got there so the troy police must of been the people who stole my tools then right? I DOUBT IT!!!!!!Service: Car towing
-
June 2022 by Albany Sign Posts
My car was at Phil's auto in Troy for a month, brought it in for a transmission cable, according to a phone conversation with the owner. He never ordered the part or touched the car. So after numerous conversations, he lied about ordering the part and checking to see if this is the issue. I had AAA remove the car. When we removed the car he had a nasty attitude and also backed another customer's car into another customer's car, so we could tow my car out. I would not recommend him for towing or automotive work. Very unprofessional and just an out and out lier. If you are to busy, just say I'm sorry I can't get to it. You don't string people along for a month. Being my own business owner. I can't believe the poor service an attitude. He costed me thousands of dollars in lost work by only having 1 Vehicle tied up so long. I hope this review helps people before they experience what I have.New update, it wasn't the shifter cable like suggested. I found the problem in 10 minutes and replaced the part myself in an hour.
-
June 2022 by James Berry
Phil came to tow my suv. has had it wanted me to front paying front paying for the parts before he does the work. decided against it and have tried to contact but no answer. I went by the shop and my suv is not in the same state at it was - appears he parted it out!
-
May 2022 by Alexis Brege
I would give 0 stars if possible. Everyone had horrible attitudes. The guy moving my car out of the lot had a horrible attitude and took almost two hours to get my car out and spent most of the time sitting in his truck on his phone. He took two hours and only moved two cars when there was at least 5 in front of my car. I would rather have someone just drag my car rather than have them tow it. Worst experience I’ve ever had. I had a good experience in the past because they helped me change my tire but whoever this new guy is should not have a job.Service: Car towing
