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November 2023 by Bianca White
From 8 months ago and 3 visits in total, I must address the most recent and the very last disturbing experience with Troy Caliber. From Matt the manager, to the associate/ mechanic Andrew behavior, the level of professionalism and customer service dropped within an instant once I came back with a complaint due to the lack of doing their job while doing something they had no business doing in the first place. No customer should have to tell any place of business how to do their job, unless they've had experience working in the industry themselves and still that shouldn't even take place to an extent. However, nonetheless, I knew my experience was going very different once Matt thought by mentioning to call the cops was going to send me running but would in fact make it my last time of service at this location and making sure I got what I needed. During repair, instead of doing their due diligence and thoroughly making sure the vechile was returned in the same condition it was given to be worked on, one of the front vechile windows was damaged and assumed by Caliber to have tint on those windows that they damaged. There was and has not been any tint on the vechile front windows (driver or passenger window). Only the rear passenger and rear windows were original factory tinted. I physcically visited the Toyota in which the vechile was purchased, they ran the history on the truck in their records, I have picture proof of both when I first bought the vehicle from Toyota and what the percentage of each window that had tint on it was. It wouldn't have passed inspection from the original date of purchase from Toyota. Andrew, the associate/mechanic who called me about the damage done in repair and asked me about the tint, I answered in confusion because I was not aware of tint being on the vechile other than the windows that were factory tinted from Toyota (rear windows). What was done after that was not on me, despite whatever circumstance I personally was in once I picked up my vechile. It didn't dawn on me to take pictures every time I got the vehicle back from the repair shop. Why should that occur if customers chose the place of business for how they ran their business. Since my last two visits, nothing could go wrong. They come through effectively every other time, so what about this visit changed the level of understanding, professionalism, and customer service given by this place of business? All I wanted to and needed to do was get the tint removed so my NY state inspection could be passeed; and if Caliber would do the right thing and fix their wrong doing. Explaining this to Toyota and Tint Star, they both mentioned it falls on Caliber for putting tint on the vechile front windows, when there was once again, NO, tint to begin with. That was not understood by either Matt or Andrew. They both were sticking to not being in the business of doing anything with tint, but could somehow provide me with the information and location of which Tint Sar it was taken to and worked on. Yeah, it took a week to write this review, so what, this is what they do. They've shown their true colors, and whatever happens, speaks on the place of business and the people who run it. Clearly, it's not frowned upon. It just continues to go on, and nothing gets addressed because of the right of the business and how they want to run it, right? However, there's still a service that needs to be provided in this industry, so a good review by someone else means absolutely nothing. They made it seem like I was irate, aggressive, disruptive, and just a random person who's blaming them for something they don't know they did, but that's not the case here. I came in Monday (10/30) morning greeted both Tanyas' at the front desk and waited for Andrew to finish on the phone. The last location my vechile was, never did I ever have work done to the vechile since purchased last November, so how magical is it to have your vechile worked on and given back to you with something that was never there to begin with
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October 2023 by Tessa Grunwald
I just had my Honda fixed here. Everything was fast and easy! I filed my claim 10/2, was in the shop 10/4 and today 10/13 they were done.When I dropped off my car it was first thing in the morning, before coffee, still upheld great customer service, even with my short half asleep answers. Everyone was patient, kind, and helpful!! I got my rental car there at the same time I dropped off my car and was able to return my rental there at the same time I picked up my car. It made things much easier.I would suggest them to anyone who needed services they offered. Hopefully I never need their services again, but if I do, I’d be happy to return, not just for their excellent customer service, but my car looks great!!
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October 2023 by Luke Scarchilli
I worked with Andrew and had a great experience. He followed up, was very communicative, and kept me at ease. Highly recommended for folks in an accident for the first time.
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October 2023 by Kerri Girgenti
I highly recommend Caliber Collision. The staff was friendly, and I was kept informed during the whole process. My vehicle was returned to me in excellent condition ahead of schedule. Thank you, Caliber Collision.Services: Tires
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October 2023 by Tessa G.
I just had my Honda fixed here. Everything was fast and easy! I filed my claim 10/2, was in the shop 10/4 and today 10/13 they were done.When I dropped off my car it was first thing in the morning, before coffee, still upheld great customer service, even with my short half asleep answers. Everyone was patient, kind, and helpful!! I got my rental car there at the same time I dropped off my car and was able to return my rental there at the same time I picked up my car. It made things much easier. I would suggest them to anyone who needed services they offered. Hopefully I never need their services again, but if I do, I'd be happy to return, not just for their excellent customer service, but my car looks great!!
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September 2023 by Theresa P.
I did not have work done on my truck because it was totaled out, but I can say that Melissa who works there went above and beyond for us to get the price we deserved from the insurance company. If you have questions she is very personable and answers them. She will tell you things that most people wouldn't, honest company. If in need I would go there without hesitation. Theresa Pollock
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September 2023 by Christopher Smith
We as owners of a Kia K5 that was involved in accident needing repairs. The repair shop took care of us as a family member keeping us updated daily of the repair status of our car. Andrew our service advisor was excellent very understanding, caring and compassionate towards the needs of his customers. Andrew always made time for us and any questions related to the repair. Christopher and Barbara Troy, NY
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August 2023 by TRISA PALACIO
Caliber Collision is THE place to go if your car gets damaged. Kelly is a top notch employee. This business is professional, prompt, easy to work with. Thank you .Service: Body & Trim
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July 2023 by Kiona Harris
Melissa was great! She reached out daily with updates on the status of my vehicle and answered any questions in a timely manner. Very satisfied with the repairs on my vehicle as well.
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July 2023 by Elizabeth k
The staff were ALL super friendly, courteous, and helpful. They made the whole repair process super easy. I was kept up to date via text message so I was very left wondering or waiting. The work was completed very quickly and it looks fabulous! I would highly recommend Caliber on Oakwood!
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June 2023 by MAYLEEN RIVERA
Service was amazing! Andrew got the job done well before the deadline and called me with consistent progress updates. They made the process stress free. Very professional, highly recommend!I've already recommended a friend for a hit and run situation.Services: Electrical
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June 2023 by Randy Harlow
I have had my car taken cared of time and again under my insurance. That being said, it has been wonderful if not a little time consuming but good work takes time I guess. :)
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May 2023 by michael
DO NOT recommend using this place with GEICO insurance, as they don't have mechanics on site. Left my vehicle with a lot of issues that were not present prior to accident. They just run a simple scan that can be done at auto zone.Service: Body & Trim
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May 2023 by Jim Cirincione
Matt and his team went above and beyond to correct the comprehensive incident repairs made by another shop correct on my Audi. They are the NYS certified Audi repair center for Caliber so please don’t let your Audi go anywhere else as I unfortunately did. They know these vehicles and the specifics that are Audi only concerns when repairing these vehicles. I was able to get a loaner during repair from a rental agency within 2 minutes driving distance. Bottom line is that Matt and his team will insure that your repair is completed to the highest level. I hope I don’t need to see them again but wouldn’t hesitate to go there if an unfortunate incident occurred again. Great folks !!
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May 2023 by Justin Ruchalski
I received awesome service from Andrew and the rest of the team at Caliber Collision in Troy. They performed excellent work, and did it even faster than expected. I'd happily recommend Andrew and Caliber Collision without hesitation!Service: Painting
