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February 2024 by Donald Richards
Outstanding service, friendly and provided good information
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January 2024 by Rick Gipson
Thanks Firestone of Troy for taking care of my ride and getting me back on the road, upfront staffs was amazing and the tech that took care of my car was amazing. Would come again!!!!
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January 2024 by Patrick O'Shea
I went in for a New York State inspection and they tried to tell me my car needed 1600 in repairs after not once quoting the price upfront. They also broke the calipers on all my cars breaks. I took the car down to my hometown that weekend and they got all the same fixes done for under 600. Not a trustworthy service!
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January 2024 by Michael Mitchell
I brought my car in for a slow leak in one tire and during the repair they damaged my rim. Not only is the tire still loosing air, I was lied to about when the claim was submitted.Update: It’s also worth noting that while their social media team is quick to respond to these posts, no one responds to the emails (or voicemail) accounts they mention. A hollow gesture of customer service.
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January 2024 by Meghan Olson
Billy is very helpful and cares about his customers. I appreciate his help and support.
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January 2024 by CARL BIRMAN
Friendly
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December 2023 by Jason Huppert
Great ShopCall made an appointment for my car alignment 2013 Camry with 50,000 miles. It is a busy shop, but they did had a couple openings for alignment on the same day, which was convenient for me. As I was in the area and don't have one by my home about 80 miles away.I chose this place cause it has the best rating in the area for a lifetime alignment. A normal shop alignment cost $130-$150This alignment cost me less than $210 with a coupon out the door. And it’s good for the lifetime of the car as long as I own it.Provided a printout of the before and after specs to show the improvement in the alignment.Parking is a little bit of an issue as it is a very congested area give yourself 2-3 minutes to find parking.They recommended the Taco place around the corner, and it was great!!!!I work on cars, and you can't beat this deal. My friend got her SUV done the same. A good alignment shop is hard to find!!!We will be back !!!
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December 2023 by Randy Jon
I bought 4 new tires two weeks ago and I specifically told the guy, black walls facing out. I got there to pick up my vehicle, and the technician mounted them with the white lettering facing out. Oh sorry about that sir, if you want to wait, we'll switch that for you. I waited over 3 hours, I'm done waiting. Also, he put friggin old gray valve caps on my valve stems, not my black ones. Won't be going there anymore. The work ethic in this country sucks right now. God help us.
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October 2023 by Sandra G.
Every-time I've come here I have had issues. Top ones that come to mind: 1) I went there to get my headlight fixed last December and the lights inside weren't working as I was pulling out of the parking lot after picking it up that they fixed last minute. After months of getting bulbs changed in that same headlight every month till the following Fall and being told by other shops that the wiring was not compatible to my car and model, I took it back to see what was going on. Firestone found out that the universal wiring they used was not compatible and they were nice enough to refund me for that service they previously did. I was also told they had to remove the bumper to access the headlight wiring (later after changing the headlight assembly and pigtail myself without help or tutorial in 10 minutes with a total of $75 in parts, I never had to remove my bumper to access any of the wiring). They also found and fixed a rusted oil pan costing around 800. I was directed to go to the Chevy dealership whom then charged me $180 just to prove Firestone was corrected and gave me a $600 estimate to replace the wiring. I bought the parts myself and did it in literally ten minutes. I'm sick to my stomach bc I know nothing about cats and was taken advantage of and was able to do the job myself. 2) During the December visit, my car was swiped by an Enterprise driver whom was dropping off or picking up a car? I was told I was going to get a call from them because it was not on Firestone. Other employees commented that this was not the first time and something Enterprise was historic for. At the end of the day, I'm disappointed and thought this was my go to shop. Great customer service face to face but I'm still filled with life confusion on the actual process.
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October 2023 by Csilla Aglaure-Szekelyhidi
I’ve been here twice and each time the customer service has been super friendly and informative.I had to get two new tires put on the back of my car. I initially called Mavis across the street and they were so apathetic and seemingly annoyed when I got an estimate and told them I needed to call back - the gentleman on the phone nearly hung up on me.Firestone, however, was patient with my questions and were flexible. Their customer service was prompt and they got the job done quickly. Super happy!
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September 2023 by Kristen Myles
This is the second time I’ve come here and been waiting well past the scheduled time for the service not to be complete. It is very frustrating to take the time out of my day to come at my scheduled time and to be consistently going over and not completing the scheduled items. Like most of these chains, it does often feel like a money phishing operation to those who don’t know a lot about cars. This shop is so close to my house but I am disappointed every time :(
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July 2023 by Singletrack Samurai
Billy went above and beyond to help us get back on the road. Truly appreciated it.Service: Tires
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June 2023 by Yizhou Guo
Scammers here. Told me 'you front brakes are almost out'. Service declined. Went home tear it apart and found pads has more than 1/4 inch left and rotors are fine. BE HONEST WITH YOUR CUSTOMERS
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June 2023 by Amanda Gillick
All the guys here are very pleasant and do a great job. Jay and Billy up front are very nice and helpful. Appreciate all of you for your hard work every day ☺️Service: Wheel alignment
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June 2023 by Frank Barnett
Got me in and out in less than one hourStaff was great.i may switch to Troy instead of latham
