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December 2023 by Jacob A.
My apartment complex (Block 75) has them as a towing provider to tow cars within their Apartment Complex. One thing is for sure, I have never seen a more crooked company ever in my life. It's one thing to tow cars on days of operation, but it's another thing to tow individual's cars when you don't operate and hold their car longer without getting it back. In terms of pricing, getting your car back from them is outrageously high. They will charge you an arm and a leg, and you can only pay them in cash. My Own Experience:They towed my friend's car on a day they were closed, and when we came to collect the vehicle, he was charged over $600 to collect it. (Mind you, this is a time span of just 1 day, and with us coming to collect it literally when they opened)
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December 2023 by Deborah G.
Had a blowout this past Friday in Clifton Park. Terrible timing. But Essentials made the experience a breeze. Amanda was extremely helpful and provided me with pictures of the drop off at Destination Kia who lied about the drop off day. Won't be my next destination. Kudos to coffmans!
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December 2023 by Steve L.
As every other reviewer noted, this company is awful. If your insurance/roadside assistance sets you up with this company or "Coffmans Towing Service" immediately ask for another provider. They do not pick up the phones, provide any information and ended up just being a no-show after waiting four hours. The fact that they have three different business alias's is a huge red flag. AVOID AT ALL COSTS.
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December 2023 by Sanel G
This business does not offer any after hours recovery but will take your vehicle. Due to them we were stranded.
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December 2023 by Tj M.
Went through State Farm Roadside Assistance for this tow. This company goes by the name of Coffman's or Essential Towing, which is pretty weird to begin with, why two names? The company said they'd be at my house at 11:00 am and after four hours of calling State Farm and the tow company, they finally showed up. Every time I spoke with the company, they said they'd be there in a half hour, then 15 minutes, then a half hour, then 20 minutes. This went on all day long and they finally showed up four hours later. They said the rain set them back a bit. A BIT??? Rain set you back FOUR HOURS??? This is the northeast, what the heck do they do when it snows?? First, I can't believe State Farm even does business with this company, so that needs to be addressed by State Farm. Second, DON'T EVER use this company, I probably could have pushed my car to the repair shop faster than this company showed up to tow it. I've never had a more horrible experience waiting for a tow, avoid this company at all cost!
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August 2023 by abe Schwid
They charged 700 dollars for a tow and new battery and have excessive cc surcharges of 7%, which is more than double the maximum allowed surcharge of 3% for visa.
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May 2023 by Frank Torrales
Tire Issue addressed while in need. Thank you
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April 2023 by Arlen Semper
Good services and very nice. Gets work done in a timely manner ?Service: General repairs & maintenance
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March 2023 by Mike R.
Used my Roadside assistance throgh Verizon - they told verizon that there would be a $75 out of pocket because they needed special equipment, they needed to tie down the truck, etc, they calmed it wan't a simple winch out which is covered. They showed up 4 hours later, wiched me out (simple), took them 5 mins, and charged me $86.25. I was scammed.
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February 2023 by Nelly N.
The crusty lady in the front desk deserves a cute pop in the mouth. She's rude and disrespectful and a white woman so she's also racist. She said things that didn't need to be said on the phone and it was very unprofessional.
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October 2022 by C C
In addition to staff being super friendly, they are also completely transparent about what work needs to be done to a vehicle and accommodating to how quickly you’ll need it back. highly recommendedServices: Tires
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August 2021 by Shahida B.
They DO NOT offer 24 hour towing services. This business is a scam.--They charged me for unnecessary services like "clean up parts", this was a $100 charge(????).-- I went to their business on Friday night to retrieve my car but no one was there. I proceeded to call them but no response. On Saturday morning I called again and I was told that they do not operate on the weekends. This led to three extra days being charged for storage.-- They told me to come on Monday before nine and my towing company was there on time to retrieve the car, however, they still charged me for a full day on Monday.They charged me $900 for THREE Days. DO NOT use this storage company if you want your car towed after an accident, they do nothing but add to the stress you are already experiencing. Extremely disappointed.
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August 2021 by David R.
these guys are the service that contract with my insurance for towing in the Albany area. They never showed up after 3 hours and not me or the insurance company can get a hold of them, they don't answer the phone and the mailbox is full.
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February 2021 by Jessica A.
Essential Towing also uses the name Coffmans Towing.My insurance company has tried twice to have this company tow my car to a repair shop. Twice they've failed to show up. The phone goes unanswered. If you actually need roadside assistance, call another towing company.
