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May 2024 by Jessica Howard
Very nice changes and upgrades to this store. Helpful and polite employees and security staff as well that go out of their way to help you with things.
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April 2024 by Ruoyu Fan
The staff went above and beyond to make sure the passport photos meet my needs.
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March 2024 by عبدالله العماش
A pharmaceutical company spread throughout America. Thank you from the heart to Ms. Carmela
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March 2024 by Imjust Sayin
Pharmacy staff is very unprofessional. My husband recently changed his insurance & needed an explanation of why 1 of his meds wasn't covered&and they didn't do a good job of explaining it. So when he came home, & told me what happened, I sent him back to remind him the meds are supposed to be covered by comp, not his insurance. We went back & when they seen him coming back to the counter, the fat chick said "he's back" & her & the other 2 in the front started laughing. The pharmacist was working in the back & didn't seem to know what was going on. When I called to complain I was told I had to wait until Monday when the manager would be in. They disgust me & how they had the nerve to treat a disabled man, especially considering it's obvious they're calling the kettle black
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March 2024 by Christine Stewart
Worst pharmacy EVER, on 4th Street in Troy
...If I could give it 0 stars I would.
...And that Dorothy does not tell the truth, and yells. Terrible.
They have messed up my Epilepsy medication over and over.
It's a true shame Pawling Ave. closed. Mary and Matt were wonderful! I knew them for years. Never had a problem there.
Don't go to CVS on 4th Ave. in Troy.
Save yourself.
I've never written a review, however this is deserved.
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January 2024 by Stephanie Marie
I gotta say...the lady that works in the back the older middl3 aged woman with the glasses she is very unprofessional ...seems like with the way she speaks to customers she needs to maybe retire..so i went down to this cvs to pick up my kids meds...and they only had 1 of my kids script ready which was already sitting since friday..my sons script was called in at 230ish today..whick ok i definantly understand when ur short staffed..but my issue was for 1 i literally sat on my phone waiting 29 minutes before i even got to speak to a pharmacist...my issue is so u mean to tell me out of 29 minutes there was not a second u could actually acknowledge me on the line? U had to wait the whole 29 minutes...then when the rude,saracastic worker gets on the line and trys to talk to me like im her child or something..like no i was not even rude or disrespectful i was trying to explain how my sons script was already called in maybe there was a issue idk..but god forbid i needed to ask any sort of question..cuz she told me that i was holding her up from doing her job.that shes gotta go mind u this woman didnt even have me on the phone not even 2 to 3 minutes .like WHAT??shes a pharmacist so if i need her on the phone for 15 minutes it shouldnt be a problem...its a part of her job correct??? Like WHO SAYS THAT?? BY THE TIME I WAITED THE 29 MINUTES ON THE PHONE THEN TO BE MET WITH NASTINESS BECAUSE I ASKED A QUESTION...THATS INSANE SHE REALLY NEEDS TO NOT SPEAK TO ANYONE ANY SORT OF WAY...IM SURE NOTHING WILL BE DONE..im sure she gets complaints a lot.. idc how many years someone has been at a company gives them NO RIGHT AT ALL TO SPEAK THAT WAY..my own parents dont even speak to me like that..wow just wow...like she needs some sort of re training...but again with that attitude i doubt could be fixed..
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January 2024 by Sheri Heckman
It took them 15 minutes to answer the phone. And then when they finally answered, they didn’t resolve the issue of loosing my prescription and hung up on me.Never again.
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December 2023 by Shannon Bottomley
Over all my experience was good. Not much to say. The cashier was friendly.
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November 2023 by Tobias Toboggan
Went to pick up a prescription from this location and somehow became lost. Then had to have my doctor reorder the prescription and the pharmacy proceeded to leave the prescription in 'processing' for days. Never using this location again.
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November 2023 by Amber Green
I went to this CVS looking for snacks and they didn’t have a single food item there…..so weird. But there was a girl working there that showed me where I could find something to eat around the corner. She was so nice. Why is there no food though?? I’m so intrigued someone explain please
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September 2023 by Rix Yarbrough
The pharmacy is understaffed to the point that it is unreliable and genuinely endangers those who rely on life-saving medications. I had to wait almost 5 days to get a med that was meant to be ready in 1.They're paying a security guard to stand around doing nothing rather than another pharmacist to provide actual service and relieve those behind the counter.
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June 2023 by Iris Pacheco
Shelves are empty
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May 2023 by Derpy Ghosts
Filling your prescriptions is game they play, and the game is how long they can take.
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May 2023 by Espie Taylor
this place blows. the deodorant requires customer service to get to and everything is overpriced. the staff are chill though
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April 2023 by Luna Northrup
I had a hard time figuring out how to rate this location. The staff are polite at the least. The location is in the busy market square in downtown Troy so one would think that it would be filled with people stopping by but that isn't the case.
