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“Excellent credit union. The workers here show great professionalism and make me feel welcome. Tia was a wonderful help when setting up my account and is always a friendly presence.”
“Katie Gamache, Member Relationship Manager II, is a great employee. She is very patient and helpful. I was locked out of my account on-line, and me & my wife have had an issue with our debit cards. Every time, without hesitation, she listened and took the time to resolve our issue. Thank you Katie!”
“Sean is a great guy and helpful in giving best options etc when deciding to finance my used truck. Love that they are located in my home town of Delmar, Branch is a beautiful new building and staff is polite with a smile. Keep up the great work and look forward to years of banking.”
“Superb customer service, thank you for all the help today, Debbie (11AM). I will be coming to this branch from now on. You were considerate, empathetic, and knowledgeable on a recent policy change (requiring account # from co-op shared branch credit unions for deposit). Very appreciate of the quick, friendly help!”
“Alex in the loan debt is a great help.
Helped me with my auto loan and made the process easy.
Banking with them for 7 years now.
Always good communication with emails.
The online banking is a great budgeting tool.”
“Thank You ? Great service All the Time !
Great Person! Very helpful! Positive Energy! Very Professional! Awesome Person! Thank You Mrs. DelainE! Have A Bless Day! Continue to Have A Great Day! Lewis Gayle. ???”
“I would just like to say I am so thankful that this location has someone as kind and caring as Stephanie Lex. She is the mananger who helped me when I was in a really difficult spot and no one else seemed to care. Its people like her who make me happy that I joined SEFCU. Its her amazing customer service that makes me never want to leave and always want to suggest Sefcu to my friends and family. I hope the company is treating her well. She's one of the good ones ❤”
“I always enjoy coming here this is a great branch, lively group of people dedicated to helping. Haley was a big help in understanding my needs and solving the problem. Merry Xmas.”
“A great place if you need to apply for a loan of any kind it seems their interest rates are lower than Banks and they are very helpful have been a member for quite some time wouldn't change for any reason”
8:30AM - 6PM
655 Patroon Creek Blvd, Albany
Credit Unions
“I got on the phone to figure out what was going on with the mobile app today and the most polite well mannered gentleman informed me what was going on and helped me close one of my accounts I had 10/10”
8:30AM - 6PM
100 Van Rensselaer Square, Rensselaer
Credit Unions
“Alex at north Greenbush cap com has been absolutely amazing. Not only is she friendly but she's quick and can handle every type of situation! She goes above and beyond for her customers. Thanks again Alex!”
“I had a really bad experience with the phone customer service for Capcom and was super stressed out. I came in and was immediately greeted by Cara at the front desk, she was so reassuring and down to Earth and I immediately became less nervous when she started helping me. She actually figured out the reason I kept having card issues over the last few YEARS that even the people at my home Cap Com didnt take the care to figure out. She went above and beyond to help me fix everything and I am so grateful she was able to help me. I wish there were more workers at Cap Com like her! Thank you so much Cara!”
8:30AM - 6PM
4 Winners Cir, Albany
Credit Unions
“I have been a Capcom member for over a decade. I was a little worried about the merge and am happy to report clear sailing. Each time I visit I leave happy that I do not deal with an "actual bank". I trust they will maintain their increased level of customer service as I believe that is the foundation for customer satisfaction. I am relieved following the merge and so pleased to be a credit union member. I love that they have all the functionality of online banking, but still have the customer service in person .. much appreciated.”
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“I cannot express my satisfaction enough at the tremendously pleasant, easy, and efficient experience I had here. I made an appointment with Matthew to buy out my car lease after Wally's Volkswagen tried to over charge me $2,000.00. Matthew got me a loan for the exact amount I owed, at a very fair interest rate, and had me back to my regular life activities in under an hour. What started out elsewhere as a stressful process was made stress free and even enjoyable by CAP COM's employees. I am beyond grateful.”