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May 2024 by Jim K.
We've really appreciated this place close to our house, where we've brought our cat and dog for over 4 years. Everyone on staff obviously loves animals and has given us great care. We recently had to put our beloved dog down, due to a diagnosis of kidney failure and staff were great about giving us time and space to make our decision and sit with her for some time afterwards.
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February 2024 by Marina
Today, after having invested thousands of dollars over time at this location, I encountered a deeply upsetting situation. I called to seek urgent care for my dog, who suffered a potentially severe injury last night, possibly a broken hip. Unfortunately, the receptionist, citing our last visit being four years ago, bluntly denied us an appointment. Despite my attempts to explain our absence due to the overwhelming challenges of caring for my mother amidst the pandemic, ultimately leading to her passing, the receptionist remained indifferent and dismissive.Her insistence that they were not accepting new patients, coupled with her rudeness, left me astonished. This is the most disheartening experience I've ever had in the care of my pets. The justification that a missed communication—allegedly a card sent to our six-generation family home, or a claim of an unattended appointment which is inaccurate—was used to deny service, reflects a lack of compassion and professionalism. Given the negative attitude and lack of empathy displayed, I cannot endorse this facility for pet care. The environment they foster is not one where I would want my dog to be treated.
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December 2023 by Deb
As new pet owners, Collar City Vet was recommended to us by the folks who rescued and gave us our pet. They are very caring and patient, and she doesn’t mind going for her checkups which says a lot! They are reasonably priced and worth it!
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October 2023 by Kimberly Flowers
My daughter and I both bring our dogs there, love them there, wonderful kind people. Not over price very reasonable
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September 2023 by Andrea Lucarelli
This vet save my cat. She got a fishing hook in her mouth and the side of her mouth. I been going here for 2 years now. They are very nice and did a wonderful job on our cat and saved us some money from the emergencyVet. I recommend this place to everybody.
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August 2023 by Rhandy Smith
I’m very happy to bring my animals here. Dr. Linendoll is very sweet and welcoming, so is her staff. Couldn’t ask for a better place to bring our pets.
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July 2023 by Angela Pitruzzella
I've had varied experiences here. From feeling as though the techs we're a bit condescending and judgmental, to being appreciative of them, back to feeling as if they have no regard for the owner at all. I brought a pet there a 6-week-old puppy from a letter I was raising, to be put to sleep because I did not see any solution that I was going to be able to afford and she was rapidly declining . I asked why there had to be two texts in there because it seemed as though they were just being cheerful and coddling the poor puppy who was not there for any treatment. Maybe to relax the puppy, but she was already relaxed, they gave her cat food, and sweet. Talk to her as if she was perfectly fine. She was already having a hard time, She was on her way out that's why I brought her there to die. When I talk to the vet I asked her if anything else could be done besides putting her to sleep and she reassured me that I was doing the right thing but also told me that if I had done the diagnostic testing on her heart it may have been able to find out what was wrong with her heart that they could treat it and then it would have in turn affect her liver in a positive way. Her liver was swollen and I was not informed of this until I went to the emergency vet after first visiting with the primary vet. I was not given any inclination that there was anything that I could do. I even asked. Should I go back to the emergency vet and get the diagnostic testing done? And veterinarian told me it may not even work and it would be expensive, and again reassured me that I was doing the right thing. As soon as the procedure was over as soon as she was dead I immediately regretted it. I immediately said I wish I didn't do that. It's been 6 days and I have felt that way ever since. The point with the techs was that when I asked that question and told them it's not like it's a spectator event. She got very defensive coming at me in a very stern and hostile way back explaining that she's the tech and that's her assistant, she's assisting me. This is how we always do it and I do this all the time and there's nothing funny about it .head tilts in all. I just did not think it was right for her to put me in my place at a time like this or for the vet to not realize how much the puppy meant to me and want to try to save her. She did tell me to go to the ER after the 1st appointment which I did the following day after increasing my care credit so that I could afford to. But the other problem was with the emergency vet because she mentioned some surgery on her liver that would cost $10,000 which primary vet said that she may have not needed if we treated the heart. Emergency vet did not explain that to me. I was just under the impression that if I needed a $10,000 surgery for her liver, what would be the sense of doing diagnostic testing on her heart if I am unable to treat the liver? So all in all I was uninformed, and I made a horrible decision that nobody objected to. I feel like the puppies best interest was not at heart, but maybe say time's sake, since I made an appointment to have her put to sleep. Vet seemed to just want to go through with it no matter what. Now knowing all the information it would have been worthwhile to pursue doing the diagnostic testing and seeing what's really going on with her heart seeing if it's something I can treat financially speaking. Her name was Josie.Another experience that I had was a lot better. My dog Jericho as a puppy's swallowed a rock and they made me an appointment for later that afternoon. She saw the rock in there and said he needs emergency surgery and that she could do it there to save me costs. She did it and took the rest of her appointments off to accommodate it. She let me take him home overnight for his postcare, and bring him back the next morning so that they could keep him for monitoring, instead of having him go to the ER and stay overnight, to save costs. I appreciated that.
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June 2023 by Beth jeske
I love going to this Vet, they are friendly, experienced, very knowledgeable. They care about your pets.
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June 2023 by Justin Oreshan
Very nice and they are good with cats.
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March 2023 by Cynthia Van Alstyne
Called spoke to Chris about having a dog who is suffering put down to stop her pain. Chris stated that because they have not dealt with the dog previously they were not taking on new clients. How is that for compassion. Thank you Chris and Collar City for nothing while the puppy continues to suffer.
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March 2023 by Kristen C.
In the grand scheme of things, this animal hospital has been wonderful to my family for 23++ years. They have always gotten us in and worked very caringly with my animals. It is however a shame to receive a certified letter in the mail with my pets documents telling me that they will no longer provide services to us. A shame that I come to find out was not my behavior but another's behavior whom is never in that facility. Such a sad ending to this relationship.
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January 2023 by GG Newell
I've been bringing my cat here for the last 10 years. The staff is so nice, and I know my pet is in great hands and receiving great care.
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January 2023 by Angel Payson
The doctors and staff really care about what they do. They always treated my darling little Tito with such love and care. May he rest in peace
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October 2022 by Jill Nolan
Got my cat in quickly when she needed to be seen, very thankful for them!
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September 2022 by Stef Z
I’ve been going here for quite a bit now as I had a horrible experience at another vet. Kim and the staff are professional, friendly and super helpful with each and every visit. Each visit my dogs are spoil with treats and lovings during the entire visit. They do everything they possible can to make sure your pets are happy and healthy.
