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November 2023 by Patricia Hatlee
The dealership took my vehicle on time and kept me informed of the progress of the repair. The waiting area is clean and comfortable and coffee items were offered. I had a long repair but felt I was taken care of efficiently and kept well informed.
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November 2023 by Amy Young
Very satisfied with the Service Department. Easy to get an appointment. Comfortable lounge to wait in. Interacted with about 6 different Service Department employees and they were all pleasant and helpful! The Outback had a good checkup.
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November 2023 by Johnny Gustafson
I had been shopping for a while and found Troy to have a good price. I purchased a new Legacy sport on Saturday and was able to trade in my 2018 and drive the new vehicle home the same day. Jeff at Sales was easy to work with, adds zero pressure to the sale and always verifies his answer if he is un sure. I appreciate his candor. The finance department was easy to deal with and clearly indicated the incurred costs. Overall I found the experience easy and unambiguous. I Drove a few hours for this sale and they helped make it worthwhile.
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November 2023 by Edward Kleinke
My vehicle inquiry was responded to promptly and I was welcomed on my visit. The process of trading in one vehicle and buying another went well and I'm very satisfied. Staff at Subaru of Troy were professional and respectful of my concerns.
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October 2023 by Leighann Cranston
I just bought my first brand new car. Rayshawn Smith made it so easy for us, got me the price I wanted. Took care of us while we waited. Every salesperson should be like Rayshawn.Thank you Subaru of Troy. And thank you so very much Rayshawn!!!
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October 2023 by Tanja Butler
The folks at Carbone couldn’t have done a better job when I brought my car in for a two-year maintenance check. They were friendly, attentive, efficient and super-helpful. I needed to leave by a particular time and they finished the job 30 minutes before my deadline-great service!
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October 2023 by Jake Durocher
Thank you Jeff Meadows and Mark Paone!You both got me into a vehicle I love and a payment I was comfortable with! I will certainly drive back from Raleigh, NC to see y’all for my next car ??
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October 2023 by Sheryl Cody
No pressure sales. Very helpful. The online quote for my trade was significantly higher than what they offered. I still made a certified used car purchase. The sales associate I worked with was very knowledgeable and helpful. I usually purchase my used cars from a small local dealer but they did not have what I was looking for. The experience here was almost as effortless.
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October 2023 by Sarah Beaudoin
Such a wonderful experience from start to finish. We’ve been with Subaru since 2017 and are never doing anything different! It is so refreshing to go into a dealership and feel comfortable and have the ability to take your time to make educated decisions. Huge thank you to Brandon for quite literally working magic for us. It is much appreciated!! :)
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October 2023 by Noah Sicard
Fair price, easy to work with!Shout out to Doc (salesman) for being reasonable and easy to work with as well as helpful during the process and making things quick!Another shout out to Rudy (Finance Manager) pleasure to work with! Quick and organized made closing the sale extremely seamless and easy. Fought on my behalf for greatest prices and interest rates.Both of these individuals 10/10 recommend Subaru of Troy and these two employees specifically! Got me in and out without all the stigmatized car shopping experiences. Will be back for the next car in a few years!
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September 2023 by Brian Scherer
Bunch of crooks. Don’t buy a car here. If you have to definitely don’t by any of the warranties. I was sold an oil change tire rotation package. 2 years later the tire rotation was not included. 2 years after that they put a limit on how many oil changes you could get. For 2 years in a row I got three oil changes with no issues. 2 weeks ago they told me I drive the car I own too much. Took my keys back from them and brought my car to get service done elsewhere for the first time. They were unable to change my oil because the plug was put on so tight that the outside of the bolt was stripped and they couldn’t remove it. When they were trying to buy my car back the sales people were borderline harassing me, and now that there’s an issue I can’t seem to get anyone to pick up the phone or respond to an email. Avoid at all.I was 20 when I bought the car new and thought I’d never drive a car other than Subaru. One dealership turned me off on the brand completely. I have friends I graduated high school and college with that have had the same exact experience with this dealership.
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September 2023 by Sheila Sulllivan
Service was faster than anticipated. Alicigh was very helpful signing me in and closing when my car was done. Love the car wash.I do not have memory seats much to my surprise, and I had trouble resetting the seat as it was so far back, I had to reach the break with 1 foot to start the car?
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September 2023 by Jahnea Aleece
I'm so glad I was able to help my mom get into a newer, safer car but it wouldn't have been possible without the help of DaSean and Rudy. I am so grateful for all of their assistance throughout this whole process. I would definitely recommend these guys to my friends and family. I just hope the Subaru team knows how big of an asset these guys are to their enterprise. Thank you both for going above and beyond to make sure my Mom was safe in and happy with her new purchase.
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September 2023 by Born A Sinner Co
"I had the pleasure of working with Nora at Subaru of Troy, and I couldn't be more satisfied with my car-buying experience. Nora is not just an excellent salesperson; she's genuine, honest, and incredibly helpful. She went above and beyond to assist me in finding the perfect vehicle. Her knowledge of not just Subaru cars was impressive, and she patiently answered all my questions. Thanks to Nora, I left the dealership feeling confident in my choice. If you're looking for a seamless and enjoyable car-buying process, I highly recommend working with Nora. She's a true asset to Subaru of Troy."
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September 2023 by Robert Bildner
I could not speak more highly about sales manager Cullan Hanna and his colleagues at Subaru of Troy. They have been super helpful, knowledgeable and very professional in our dealings to buy a new Subaru outback. I highly recommend going to them anytime you are in the market for a new car. You will not be disappointed!