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April 2024 by عبدالله العماش
A bank spread across America. I saw good reception from the teller service and gave me an appointment to meet the greatest bank consultant, Shaun Minnis, who explained the full details. Truly, a heartfelt thank you. Thank you as big as the sky for such great people in performing their practical duties.
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March 2024 by Randy Revees
Very slow service, mostly because they only seem to have one teller on at a time. This is the only BOA I have been to that has this issue.
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February 2022 by Caitlin Jayne
Chime is the best banking experience I've had so far
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September 2021 by Starr Wertman
The ATM never works properly. It is frequently out of money. There is only one ATM for the whole big building for busy downtown troy. I frequent this location often as it is the closest to my house and the fees are outrageous if I use other Banks. Today as I was walking up I greeted the security guard who's normally outside the building which was closed at 4:00 p.m. on a Wednesday, the man in front of me asked me if I was there to use the ATM which I replied yes. He said he's there to service the ATM and it will take about 20 minutes to an hour I asked if I could possibly use the ATM prior to him servicing the ATM to which he replied no he said he came from Brooklyn to service the machine and that he can't wait. Great service. I pay to use the services and I can't use them that's ridiculous the man didn't even start his job yet. If someone would like to look into this this is 4th Street financial banking service in Troy New York zip code 12182 Wednesday September 22nd at 4:00 p.m.
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November 2020 by Aditya Mavinkurve
Always love coming to this branch. Staff is warm and courteous. Had the pleasure of meeting Alex today who helped us with our lockers and patiently answered all our questions. Also the there was no wait time and we were served immediately.
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October 2020 by Abolaji Adesoji
I love the quality rendered here... They sure know how to make customers feel special
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September 2020 by ADESOJI BOLAJI
I love the quality rendered here... They sure know how to make customers feel special
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July 2020 by AK Prabhu
The ambiance is amazing. They ensure that you are properly taken care of. We were asked for water etc. Shawn is extremely helpful and empathetic. Very professional.
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June 2020 by MzGlam Lawrence
The location is awesome from the tellers to the bank manager everyone is so nice and helpful
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August 2019 by Ben McFarland
Solid location, parking can be a bit of an adventure (there's a not-often-mentioned lot, across the street, to the south, dedicated for customers, though).
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June 2019 by Dana Santiago
Been with this bank 30 years, 3 name changes, always been there for my financial needs.
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April 2019 by Matt Wilson
This review should be considered for BOA as a company and not this single establishment. I have been screwed over by fees for years. I finally realized I was being charged monthly for my checking account even though I was a student at a community college. I came to get my money back into my account after being charged wrongfully. I got the excuse of "well thats only good till your 21" Needless to say my account was closed that same day and I went to one of my local banks and opened a checking account for FREE. Student or not, I wouldn't go back to bank of america. They are a business, not a bank.
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February 2019 by Lynn Waterman
This bank has terrible customer service if you have a problem with something. I had to go back 4 times with items that they asked for and every time was given a runaround. Five months later the problem is unresolved. I have found out that the bank could have made the exception and closed this account. Part of the issue was because of a bank employees error when it was opened.
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October 2018 by Dana Parker
Been with this bank 30 years, 3 name changes, always been there for my financial needs.
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June 2018 by pasha heart
Donna is amaizing branch lead, very welcoming and accommidating.
